SkinSpaceUK Reviews 860

Had a great experience with Dee again having 3D fat freeze! Everyone there is so friendly and great to talk to!

Farzaneh has been treating me for a few months now.She is lovely, professional and the results I've had are amazing. I can highly recommend

After talking on the phone to a member of staff in June (now August) who said that on top of the funding I was recieving for future surgery and being convinced that further payment was required to pay for a process that I was told would help have better results in my surgery in the future, I felt pressured over the phone to pay £585 to Skinspace UK.

The morning after, I had realised after a call with my doctor that it was very much unnecessary of a payment that I shouldn't have been told would be needed, so naturally within 24 hours of the payment and of the call, I asked both support and customer services via. email as stated on their site and t&c's to claim a refund that way. This was followed up with an assuring email that I would get my refund.

However, this now 2 months ago and with endless, desperate emails, many of the first month and a half being understanding and calm from me, were getting ignored, and customer service calls being unhelpful and unwilling to pass me on to someone further and higher up or the finance team. I was told that the finance team couldn't be contacted directly by phone, despite the worker on the end of the phone saying she would call them to get them to follow it up, meaning that I felt lied to and unsure what I would do from there on out.

As of today, after countless emails to support without reply and not a word back about my refund of £585, I am left pocketless and feeling really scammed by them without any help being bothered to be offered to me further.

I recently came in regarding tattoo removal for myself and skin bleaching for my wife. We were assisted by Iesha and Alina, who were both extremely knowledgeable and friendly throughout the entire process. They took the time to answer all of our questions, explained everything clearly, and made us feel very comfortable. Their professionalism and warm personalities really stood out. Overall, a great experience and I highly recommend them!!

Came into clinic with my sister to discuss aesthetics treatments. Very friendly service. Spoke with Iesha who was very knowledgeable and super helpful explaining and helping us understand different treatments. Look forward to returning next month. Impeccable customer service.

Dee absolutely slays with the laser!
Great to talk to and very funny!
Fantastic experience overall!

Fantastic experience with Dee as always! she continues to make me feel comfortable throughout the treatment and I would definitely recommend!

It is my first treatment I find it very good and the girls are so nice

Dee how’s done my treatment she’s soo nice

Thank you

Great as always

Dee was wonderful and made me feel really welcome and did a fantastic job

Thank you

A great place with amazing and supportive staff. Their equipment is really good and has worked wonders so far. Couldn't imagine going elsewhere!

Worst experience, total waste of money and time. They charged £1000 for micro-needling and hydra facial and when I complained they mistreated me and left the room middle of the treatment and that was my last session and she said “if you don’t see the results then go away”, they were really unprofessional because of this behaviour i was shocked. She totally switched up after they got the money, at the start she committed for 1hr 30 mins for every session but finished in 15 mins. Dont waste your money here, this place needs to get shut down.
BE AWARE

I had my session with D, she is very friendly, professional and good service. Thanks

My mother has had a couple of laser hair removal sessions in Central Manchester that I booked for her, amazing service. Beth has been superb, she has been her technician since her first session and she made her feel very comfortable, every time since.

I've had one of the worst experiences of my life with SkinSpaceUK.

Last year I attended the London Fitzrovia clinic for iPixel stretch mark removal. As per the treatment description, I aimed to minimise old stretch marks which were lightly visible.

The treatment left me with incredibly burnt, blistered and raw skin for weeks afterwards, and remaining burn scars to this date, over a year later.

I cannot emphasise enough just how physically and emotionally damaging this has been to me. The treatment was carried out in an intimate area (my chest / cleavage), and significantly compounded an issue (the old stretchmarks), and related low confidence and self-esteem – the exact opposite of the treatment aim.

After the initial injury, I returned to the clinic to discuss matters with the clinic manager. The clinic did a second round of iPixel on another area, with a lower setting, which caused absolutely no such reaction. The only conclusion from this is that the first session was conducted negligently.

In consultation with the clinic nurse, management offered me micro needling to help repair the scarring caused from the first session, for free, because, in her words ‘this is our fault’.

The micro needling barely made any difference at all. I still have incredibly visible burns remaining as a result of the injury inflicted on me by the clinic a year later - this has been devastating.

I emailed the head office and clinic twice, to try and resolve this issue fairly and with minimal stress for either side. They ignored both emails.

Following there being no reply to either of my emails, I instructed a no win no fee solicitor to take forward this case. The solicitor advised there is a clear case against SkinSpace UK.

However they failed to cooperate with the solicitor, and missed all deadlines over the last year. The stress and sense of personal injustice this has caused me is profound.

The solicitor’s advice was that, owing to the fact that SkinSpace UK have failed to cooperate, the next necessary step is to take the company to court. The solicitors’ fees for doing so were very high. Therefore I am now pursuing a small claims court settlement.

My grievance with the clinic is not just the initial injury, but failure to cooperate with remedial steps, both informal and legal. This has caused me significant stress, anxiety and life-turmoil, which has further compounded the initial injury and damage to my self-esteem and confidence.

SkinSpace UK's conduct throughout the last year has been undoubtedly reprehensible. They have caused me significant stress and anxiety, on top of physical injury. It is deplorable to treat a customer in the way they have, particularly where fault has been admitted.

They have admitted liability for the injury and yet ignored all attempts to resolve this issue. I have today issued SkinSpace UK with a letter before action and await any sort of satisfactory response.

This company is reprehensible. The stress they have caused me for the last year is completely profound.

Had quite a few sessions and Dee is great!

I have had a few sessions and seen some results since the first one. Today I had Dee for lazer removal and she made me feel really comfortable the whole time.

The ladies at Skin Space in Reading are so lovely and have always made me feel really comfortable getting my laser done.
Thank you for making my experience hassle free and smooth and I always look forward to my next session!

Dee is fab! She always makes me feel super comfortable and helps me understand my treatment process 😊

Great friendly service from Dee - always explains the process and puts you at ease. Definitely recommend her and the service at Skinspaceuk

Please be aware that I have been mis sold an appointment that doesn’t exist and then when I was told it was a mistake due to technical error (which I understand happens ) I asked for a refund but I seem to be getting the run around . Since yesterday told 3 times someone looking into it and still no confirmation I will receive one . If there genuinely has been a mistake as confirmed more than once then why is no one calling me to resolve it and process the refund. The appointment cost £225.

Details : Yesterday I booked a Hydrafacial with the Fitzrovia branch via their call centre . I spoke to Dee at 2pm who said she worked in the Manchester salon but could make a booking for me. She advised that there was an appointment available at 2pm today. I went into the Fitzrovia salon at approx 3pm to discuss any add ons to the Hydrafacial but they were unaware of my booking and they advised I would need to call the call centre to resolve . I called at 3.11pm and Dee answered and asked to speak to the therapist (using my phone so recorded) . The therapist advised Dee she is not qualified to carry out Hydrafacial and even if she was then my booking would mean she would be double booked. I then spoke to Dee again and advised not a problem as mistakes happen but requested a refund since there actually was no appointment. Dee said she would have a manager call me back. No one called.
This morning I eventually got through to someone at 10.27 who apologised and explained there was a booking error due to changing systems and indeed there had been a mistake and she would look into the refund and call me back. No one has called.
Since yesterday and this morning I have tried to get in touch through various methods to resolve this and get a refund but keep getting told someone looking into it? I clearly have not had the facial I paid for so I am not sure what the hold up is?