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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel comfortable and at ease during treatments. Many people highlight the helpfulness and supportive nature of the team, noting their engaging and thorough approach. However, some people expressed dissatisfaction with customer service from head office. There are also concerns regarding refunds and the resolution of outstanding packages or services. Some also mentioned issues with payment and concerns about sales practices or the perceived value of additional sessions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers reported significant issues, such as clinics... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers, like those who interacted... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report that the company... See more

Payment

Users describe negative interactions with payment, citing issues such as unpaid wages, unremitted taxes, and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been having laser on my legs at the Manchester clinic and am seeing definite results. From a very dark start point the hairs that are growing back are much finer to the point where it doesn't r... See more

Rated 5 out of 5 stars

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... See more

Rated 5 out of 5 stars

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help. Sam... See more

Rated 5 out of 5 stars

My mother has had a couple of laser hair removal sessions in Central Manchester that I booked for her, amazing service. Beth has been superb, she has been her technician since her first session and sh... See more


3.8

Great

TrustScore 4 out of 5

860 reviews

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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

FALSE CLAIMS

Diabolical mis leading and blatantly open lies. DO NOT WASTE YOUR MONEY ON FAT FREEZING IT DOES NOT WORK. I've paid almost £900 and seen ZERO results.

I have since researched this as I did not see results. It appears my BMI is too high for the treatment (34), but this was not discussed at any consultation. £900 wasted. The fact they hide the no guarantee and no refund policy in the mass of small print is now evidently self explanatory. Please, please do thorough research into this before signing up. I got a Groupon voucher for a trial session so assumed it was verified.

On top of this, the constant attempts at upselling is nauseating. I told them numerous times I was not in a financial position to have any further treatments and they knew I had got this 12week package on a finance plan, offered by them!!!

If you want any further information please email me direct.

Regarding this reply, false and misleading again, your staff obviously have a problem with telling the true story, on numerous occasions I said I was not seeing any results. I did have a facial and intended to use the remaining sessions for that but I was told I would need 12 sessions to see results so that would have been more money wasted. I also got the finance company to request PARTIAL refund but you refused that as well. I feel it is my moral duty to let other people know my situation and encourage them to fully research the process before parting with any money. My income is less than £1000 a month so I took a loan out for this treatment in the hope it would help my mental health if I lost some belly fat, it in fact made things a lot worse for me. As the late Queen said, recollections may vary!!

February 27, 2025
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Jill,
We are disappointed to see that you have left multiple reviews regarding your treatment experience. Up until the point where your circumstances changes and were unable to continue with treatment, our understanding - based on your feedback to our team - was that you were happy with your results.
As outlined in the complaint response, your treatment plan was fully explained, and you acknowledged our terms, including that results may vary and that we cannot guarantee specific outcomes. You received the majority of your treatments before your circumstances changed, at which point we did our best to accommodate your situation by allowing you to transfer remaining sessions to an alternative treatment.
We believe we have been fair in our handling of your concerns, including offering alternative treatments for the remainder of your course. There has been no breach of contract or misrepresentation.
If you have any further concerns, we encourage you to reach out to us directly so we can discuss them further.
Kind Regards,
SKINSPACEUK

Rated 1 out of 5 stars

Their laser treatment is not suited for…

Their laser treatment is not suited for melanin skin.

First session was horrendous and the support team was able to get that send back to me. The second session was better and gave me hope the treatment will work but it didn’t.

Just like before they wouldn’t treat the whole area, 5 days after the treatment I got ingrown hair that developed in to huge cysts. I exfoliate regularly especially if I used a normal razor to get that clean shave that is required for laser, I have tried witch hazel, tea tree and glycolic acid but nothing works.

They have stated laser does not cause the ingrown hair, however its is a by product of the ineffectiveness of the treatment, because none of the lasers hair is shedding as expected.
With my previous laser(laser clinic Westfield ) I saw 80% hair shedding with in 3 weeks and this was only after the first session. The hair did grow back with minimum ingrown hair and not a single one resulted in cysts.

I did my research and discovered laser can cause these cysts in people with coarse or curly hair, especially those with darker skin tones, the cause for the difference in my results is the different laser technology which using different wavelengths or cooling techniques which has reacted differently on your skin and hair.

The experience and results I’m getting are completely different from my previous experience with laser and my expectations have not been meet, I absolutely regret giving in to the pressure and buying additional session on the first day I came for my consultation.

They have not provided any solution and I’m still not convinced this treatment works for my skin. I will keep monitoring the process independently if no improvements are seen I will raise a formal complaint with a third party dispute

January 23, 2025
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Esther

Thank you for your feedback. We’re sorry to hear that your experience has not met your expectations. Our team has been in touch with you regarding your concerns and has advised that the ingrown hairs you are experiencing are not a direct result of laser hair removal.

As previously discussed, laser hair removal is a gradual process, and two sessions alone will not be sufficient to achieve full results.

As stated in our consultation and from your discussions with the support team, we recommend a minimum of 12 sessions to effectively reduce hair growth in the treated area. Results can vary from person to person, and consistency is key to achieving the best outcome.

We understand that this may be frustrating, and we are happy to continue supporting you throughout your treatment journey. If you have any further concerns, please don’t hesitate to reach out to our team, and we will do our best to assist you.

Best Regards,
SKINSPACEUK

Rated 5 out of 5 stars

Stacey, a very special person

A friend recommended Stacey at SkinSpace, Earls Court, to perk up the sagging skin on my face. I was not disappointed. I left her salon my face glowing like never before.
Stacey immediately put me at ease in her chic and comfortable salon. She talked me through the procedure as she went along wielding her magic devices to cleanse the skin, light therapy to improve texture and finally radio frequency to build collagen. It was altogether a most enjoyable experience.
I have completed 6 sessions for my face and have had the best massage I've ever had.
Stacey is lovely; she's friendly, natural and welcoming. I feel I have got to know her well enough to say that Stacey is clearly very experienced. She loves her job and her clients. She is a very special person.
I would recommend her without reservation.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Another fab session at Skinspace…

Another fab session at Skinspace Manchester. The girls are so good here. Both Celine and Beth make your appointment so relaxed and pleasant. They are so knowledgeable and can answer any questions you ask. Dee always brings a smile to your face and is also so helpful.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Super quick and efficient

Super quick and efficient! Service ia great and Celine always makes me feel very comfortable. They were great when I was pregnant/breastfeeding and saved my paid sessions for me. P.S. Playlist is always bangin!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I usually have Celine for my treatments, she's lovely and easy to talk to, usually complimenting me on my perfume choice that day! The laser seems to be working for me so I have paid for an extra area. It's a really quick procedure and pain free.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly staff

Had my laser treatment today, and it was such a great experience! Celine was absolutely lovely—super friendly and made me feel completely at ease throughout the session. She explained everything clearly and was so professional. I’m already looking forward to my next session with her. Highly recommend!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Seline is amazing

Seline was amazing. Professional, friendly and made me feel at ease whilst doing a very thorough professional job.

Heartily recommended.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Skinspace have disappeared!!!

I have been trying to contact you via phone and email since December 2024 and I have had no response. They have disappeared. They owe me more sessions or my money back. Has any one else had the same problem??

January 10, 2025
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Preeya,
We are sorry to hear about your experience with us. Please can we ask that you email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

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