Skullcandy (UK) Reviews 296

1. They asked me to post a POSITIVE review if I was satisfied. Surely this is biased and makes Trustpilot far less objective or representative of SkullCandy users?
2. Their response was very slow, and it took many emails for their Customer Services to actually answer my query. It seems they have a range of standard responses, and they were nothing to do with my question! They didn't actually read and process what I was asking. Poor.
3. The design is restrictive and does not allow for any flexibility in the retainers to suit different ear sizes and shapes, so the buds don't fit properly.

Usually I'd never spend more than £50 on a set of headphones but I decided to check out the ANC 2s based on a reasonable price tag and the reviews.

I won't be going back to my old purchasing habits anytime soon. The ANC 2s have been fantastic the noise cancellation making even the worst office environment peaceful to work in.

Sound Quality: 🌟🌟🌟🌟🌟
The sound quality is phenomenal. The ANC is super effective, blocking out all the background noise, rush hour commuting, working in a busy office, it really doesn't matter where you are, they really do cancel out everything. Must to the wife annoyance.
Pairing it up with app allows you to set up a personalise profile which actually does make a diference. Overall the sound quality could not be matched.

Comfort: 🌟🌟🌟🌟🌟

The fit is incredibly comfortable, having used them for office hours on a daily basis.

Battery Life: 🌟🌟🌟🌟
Quick charging and a single charge lasts for days. Which is more than needed but an excellent feature.

Unfortunately after 14 months there was an issue with my first pair not taking any charge. This is likely to be one off fault, which I appreciate happens otherwise it would have been five starts.

Customer Service: 🌟🌟🌟
After initially having a issue with customer services around the ability to return the product, it was eventually resolved by Paola C who quickly ensured a replacement was issued.

The main problem here was not the way in which the customer service reps tried to help, it was their inability to deviate from their script and a warranty policy that makes no reference to UK consumer rights returns. This is likely due to their live chat team being outsourced to a third party (vipdesk) who will be restricted in what they can authorise.

To avoid complaints in the future, I would suggest that consumer rights return policy is implemented, and or the ability to issue shipping labels / offer a free returns address for approved returns.

Overall I'd have given the individuals, Paola C and Rhyan five stars for taking the time to actually read and understand my issue, but the initial adviser lacked the ability to swiftly resolve or progress the issue.

Had the same level of service from Poala C been given on the first contact, this would easily been a five star review.

Overall: 🌟🌟🌟🌟
I'm thrilled with them and despite the issue after 14 months I cant say id be swayed to go to anyother brand. If you're looking for high-quality, comfortable headphones with excellent noise cancellation, the Skullcandy ANC 2 is definitely worth it and if they take onboard feedback, there's no reason this wouldn't be a five star review.

If you've got this far, your spending to much time reviewing it, just buy it there's always a returns window, but you won't need it.

I would give this company zero stars if I could. When the first headset I ordered was out of stock, I ordered another. Which we have kept. The cancelled order was then sent to me. I have been trying to return it and get a refund ever since.

They do not treat their customers well and their so called customer service is a disgrace. They refuse to call me to resolve the situation when I've practically begged for this. Their emails very much read like scams and nothing they say regarding my return and refund makes any sense. I have been trying to resolve this for almost 7 weeks now and it is causing me a lot of stress.
I have wondered if the company is in trouble, why wouldn't they allow my return and issue a refund....?
I will never order from Skullcandy nor will my friends and family. It is disgusting that they treat their customers this way.

I own four Skullcandy headphones and earphones, and all of them have had one issue or another. But the latest issue should have been something that was fixable. The headphone cuff has come off and I sought advice an how to reattach the PU leather and the cuff back to the headphones, but they refuse to tell me how to do that. There is no point wasting an expensive set of headphones that could still have years of use left in them

Reply to Skullcandy
I have already reached out to your customer service, it was there response that led to me leaving this review

On the 2nd og January 2025, I contact skillcandy to cancel yhe above order 404021196. This was because I have a £70 voucher that I was trying to pay with on my phone, but my bank card went through instead. I received an email that someone will be in contact, but no o e has since then. I kept chasing this up for someone to contact me. The customer service does not exist for skullcandy, easy for people to buy a product but not receiving help and support. This show it is a company that care to take from people but do not care once they've taken your money

Bought the Rail ANC earbuds. Within a couple of week I started having issues. Then a few months later one of them stopped working or would work, crackle then stop again. Kept having other issues too and they kept disconnecting. I tried to claim via warranty but their was issues when trying.
I tried again before it ran out and got sent a barcode etc that I needed to print off and put inside the parcel to send with my earbuds.
Apparently I also have to pay for recorded return postage with insurance as skullcandy don't cover lost or damaged parcels if you send it to them.

1st problem is I don't have a printer.
2nd I am too ill (bad mobility and ill health) so cannot go to the nearest library to print this off. A return slip should be included in the parcel. Not many people have their own printers these days.
3rd when an item is faulty it shouldn't be on the customer to pay postage and insurance to return it. A return slip should be included on the paperwork with my order. Many companies do this why can't you.
Due to my very limited budget I cannot afford to send it. Plus I have no way of printing off the barcode you say is required to send the parcel. You shouldn't need to print off a barcode to put inside the parcel to return a faulty item. You should have something on the order slip you receive with your order that you fill in and put inside the return parcel. The items/products cost enough money to have this included in it.

Unfortunately my very very restricted budget and with me having no way to get to the library to print off a stupid barcode to put in the parcel I can't return the parcel. If printing and putting the barcode wasn't required I could've don't a home pick up for postage.
But your stupid rules required to return something means only able bodied people who can get to a printer can return an item.
Also if someone doesn't have spare budget to spend on postage plus insurance means I cannot send the parcel.
And according to your customer services, their is absolutely no way around this. Abit discriminatory if you ask me.
So now I have some expensive earbuds that don't work that I can't return and customer services don't seem to care. Bet they would if it was them in my situation.

These were my first Skullcandy headphones, I normally use beats or my AirPods. I needed new headphones and wanted to try skullcandy. The sound was good, the quality was nice. The muffs are a little smaller than I’m use to but wasn’t too bad. The issue was noise leaking, it’s honestly ridiculous I would never use these outside. Even turned down they still leak sound & for that reason I’d never purchase skullcandy again and gave these to my son. I’m glad I only paid £60 in sale for them. I purchased the Skullcandy Icon ANC On-Ear Wireless Headphones.

Added 9th January l. Hello, They was purchased from HMV & have already been returned as not even my son wanted them.

Big mistake buying from their own store, do not buy from their website, I ordered Dec 8, 15 days already, i got an email that parcel is expected to received on Dec 23 upon purchased, but the tracking number provided was not updated since then, it only says Label created and the items was not handed yet by the seller. I contacted every customer service that I could find but no response. There is no way I can cancel the order, and the refund policy allows you to refund 14 days from purchase and they deliberately stated the parcel is expected on the 15th day of purchase, sounds dodgy? Where to properly contact the UK customer service?

I placed my order on 12/9. It hasn't been shipped yet. No information. They are going on vacation on 12/18. I want to cancel and get a refund.

Since writing the below I have had a reply acknowledging the poor experience and was issued with a coupon for a replacement (though original earphones now out of stock). So hopefully all now resolved!

Earlier report:
It's been very difficult to sort out a warranty issue.

Their website didn't list a UK return address at all and when I finally got one from customer service - it was the old one and Royal Mail couldn't deliver. I'm still waiting for the headphones back (I'd paid tracked delivery). I have asked Skullcandy to provide me with prepaid return given this is not my fault and I shouldn't have to pay twice but no one is even replying! I don't live in hope of this being resolved.

I ordered a pair of headphones on black Friday and the item was dispatched in the same day and I received it on the following day. I changed my mind about keeping them and I returned them using Royal Mail recorded. Reading other reviews I was worried I might experience issues with the refund. It took about 5 working days for my return to be acknowledged by Skullcandy but then I received the refund without any issues.

I got no contact from anyone from the company after almost 2 weeks of my order being placed. However Ace G deserves a raise or a bonus as they were by far the most helpful and polite employee I’ve talked to, he reassured the process to me as it was different to what I’m used to

Don’t order from original shop, nightmare/
No contact, no tracking, no responding, no product, no money!

Had an issue with shipping were my product was out of stock after I ordered and I did not receive my product. First support staff member was unhelpful but ace g my second support helper was amazing at telling me what occurred and they helped me place a reorder at no extra cost.

I bought a pair of Indy ANC earbuds three months ago, now after very light use the right bud has failed completely, no power, no connection, no sound, nothing. The instruction sheet clearly states that they have a two year warranty, but when I chatted with "Ginelyn M" from their online chat support she simply refused to honour the warranty because they weren't bought from an "approved supplier". Quite ill mannered and even refused to give me contact details for their complaints dept.
Do yourself a favour and buy some cheap no name buds from China instead, you'll get better customer service and probably better quality.
I wish I had seen all the criticism here before I bought them. They won't be seeing any of my money again.

Contacted costumer service, they helped me find a supplier. Super happy.

Dave c was the person I spoke to really polite and straight to the point fixed my issue fast with no stress absolute legend

Speechless , these are the best headphones I have had in my LIFE!! This is no exaggeration!
I can finally hear base!! I paid £300 plus for Sony one and trust me these beat them hands down. You will not want to refund these TRUST ME. Buying the buds next. I’m hooked , just simply PERFECTO !!

Skullcandy. Rogue company! Use credit card if you buy from these because you will not get a refund if you return a product! I bought a pair of headphones. £200. I returned them in original packaging etc. & they have not refunded me. Over a month later & just getting my emails ignored! Im hoping my credit card recovers my lost payment. Rip off company. DO NOT BUY from skullcandy.

Absolutely first class service. Earbuds were 3 years old and one of the buds stopped working. Asked for assistance and with no hesitation they sent me a voucher to purchase a new set.
Fantastic service!