The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
Company replied
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See what reviewers are saying
Ilya was absolutely fantastic. He went through the packages clearly and in detail and we're were very happy with our experiences of jointing Sky. Thank you Ilya
Good customer service & value for money
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minu... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Shop, Liverpool ONE, 5 Wall Street, L1 8JQ, Liverpool, United Kingdom
- 01517 099013
4.8
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ilya was absolutely fantastic
Ilya was absolutely fantastic. He went through the packages clearly and in detail and we're were very happy with our experiences of jointing Sky. Thank you Ilya
October 5, 2026
Unprompted review
Ilya is an example of a great Sales…
Ilya is an example of a great Sales Advisor carring aboyt customers and solving issues. so professional highly recommond, well behave- brings customer satisfaction
September 30, 2026
Unprompted review
ILYA was so helpful today
ILYA was so helpful today. After being Frustrated Activating my replacement sim myself
September 21, 2026
Unprompted review
We dealt with Ilya today and he was…
We dealt with Ilya today and he was great from start to finish . Sorted everything out and was really friendly and professional.
September 17, 2026
Unprompted review
Great service
Ilya was extremely helpful and got me a great deal saving me about £25 a month from what virgin media could offer me. Highly recommend
September 17, 2026
Unprompted review
Ilya had provided a great customer…
Ilya had provided a great customer service. We went to buy the different phone. But he motiveted us narrow us a different and gave a good offer. We are really appreciate the service of the place and specially of ILYA. He is a good person and well managed everything
September 2, 2026
Unprompted review
Good service amazing support from Elia/…
Good service amazing support from Elia/ Ilia, very helpful and nice. 10/10
August 31, 2026
Unprompted review
Ilya was really helpful
Ilya was really helpful. He explained everything really clearly and answered all of our questions. Great service
August 27, 2026
Unprompted review
Spoke with Elena today in store
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minutes via the My Sky app. This option was not given to me previously. Absolutely outstanding customer service and I would like my comments to be conveyed to her supervisor. She has reaffirmed my confidence despite previous bad experiences
August 25, 2026
Unprompted review
Ilya very friendly and helpful…
Ilya very friendly and helpful brilliant service
August 20, 2026
Unprompted review
Liverpool one store
We went to the Liverpool one store for two new iPhones and “ Liam” could not have been more helpful. Answered all our questions and set our phone up. I also signed up for sky essentials with him. 10/10customer service
Tricia & Paul
August 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worse internet tha I have gotten am…
The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
July 25, 2026
Unprompted review
Reply from Sky - Liverpool One Shopping Centre, Liverpool
Hi Sara,
Thank you for taking the time to leave a review. I'm sorry to hear that your experience with your broadband service has been so frustrating.
I can understand how disappointing it must be when your internet isn't performing as expected and you're trying to get help, only to find yourself waiting for long periods without a resolution. A reliable connection is important for everyday life, and when problems occur, customers should feel supported and kept informed throughout the process.
It's particularly disappointing to hear that you spent around 40 minutes waiting for assistance and were left feeling that your concerns weren't being addressed. We appreciate how frustrating that can be when you're already dealing with service issues.
If you'd like to discuss this further, the teams on the channels below can help you find the right support:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Thank you again for sharing your feedback. We're sorry that your experience has left you feeling this way. Thanks, Becca.
Very very professional & friendly…
Ilya is very professional & friendly person. Really appreciated
June 29, 2026
Unprompted review
Ilya good service awsome
June 27, 2026
Unprompted review
Ilya was extremely helpful assisting…
Ilya was extremely helpful assisting with my uk mobile iphone. Thank you
June 17, 2026
Unprompted review
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