We went to the Liverpool one store for two new iPhones and “ Liam” could not have been more helpful. Answered all our questions and set our phone up. I also signed up for sky essentials with him.... See more
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Warm friendly greeting by sales person Ilay,who then invited us both in a room with relaxing comfy surroundings. ILya knowledge of products for tv broadband packages was amazing thanx you ILya. W... See more
The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
Company replied
Had a problem with my phone, after struggling with calls to advisors I visited the shop and Paul Maverick could not do enough for me. He spent 20 minutes troubleshooting the problem, thanks Paul🙌
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Shop, Liverpool ONE, 5 Wall Street, L1 8JQ, Liverpool, United Kingdom
- 01517 099013
4.7
Excellent
51 reviews
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Liverpool one store
We went to the Liverpool one store for two new iPhones and “ Liam” could not have been more helpful. Answered all our questions and set our phone up. I also signed up for sky essentials with him. 10/10customer service
Tricia & Paul
August 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worse internet tha I have gotten am…
The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
July 25, 2026
Unprompted review
Reply from Sky - Liverpool One Shopping Centre, Liverpool
Hi Sara,
Thank you for taking the time to leave a review. I'm sorry to hear that your experience with your broadband service has been so frustrating.
I can understand how disappointing it must be when your internet isn't performing as expected and you're trying to get help, only to find yourself waiting for long periods without a resolution. A reliable connection is important for everyday life, and when problems occur, customers should feel supported and kept informed throughout the process.
It's particularly disappointing to hear that you spent around 40 minutes waiting for assistance and were left feeling that your concerns weren't being addressed. We appreciate how frustrating that can be when you're already dealing with service issues.
If you'd like to discuss this further, the teams on the channels below can help you find the right support:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Thank you again for sharing your feedback. We're sorry that your experience has left you feeling this way. Thanks, Becca.
Very very professional & friendly…
Ilya is very professional & friendly person. Really appreciated
June 29, 2026
Unprompted review
Ilya good service awsome
June 27, 2026
Unprompted review
Ilya was extremely helpful assisting…
Ilya was extremely helpful assisting with my uk mobile iphone. Thank you
June 17, 2026
Unprompted review
Elena at liverpool was fabulous- kind
Elena at liverpool was fabulous- kind, informative and empathetic. She sorted us out quickly in store. Many thanks 10/10
June 5, 2026
Unprompted review
Good customer service & value for money
Good customer service & value for money
May 31, 2026
Unprompted review
Warm friendly greeting by sales person…
Warm friendly greeting by sales person Ilay,who then invited us both in a room with relaxing comfy surroundings.
ILya knowledge of products for tv broadband packages was amazing thanx you ILya.
We ended us with sky glass package,so happy with the purchase and excited to get it.
ILya so well manned very patient and warm and wel spoken and reassuring us of the deal going threw everything with us.
Weldone and thanx u ILyafrom liverpool one store 💯 customer service with a smile and making us relaxed and at ease.
Goodbye Virginia media for 28yrs HELLO SKY and welcome to our home 🏡
May 30, 2026
Unprompted review
Ilya great customer service and great…
Ilya great customer service and great knowledge
May 28, 2026
Unprompted review
Huge thank you for Elena from the…
Huge thank you for Elena from the Liverpool one store, she was very patient and helpful despite a thousand questions thrown at her, got me exactly what I was looking for
May 8, 2026
Unprompted review
Ilya could not have been more helpful
Ilya could not have been more helpful. We had to set up new email addresses to allow me to join the Sky network and eventually we were able to accomplish this. I would certainly recommend him to anyone who needs help
May 6, 2026
Unprompted review
Ilya was super helpful and as soon as I…
Ilya was super helpful and as soon as I came in he smiled then I explained my situation. He sat me down and got it all sorted super quick and explained everything which is great. He is a very good sales person and is very professional and helpful.
May 6, 2026
Unprompted review
Ilya
Ilya, great guy and happy to assist me in getting a new fone. Highly recommended 👍👍
May 4, 2026
Unprompted review
Ilya gave me a fantastic deal with my…
Ilya gave me a fantastic deal with my new sky stream he was very friendly and helpful to me I’m really satisfied with the deal I got and how he helped me 😊
April 29, 2026
Unprompted review
Elena at Liverpool One was absolutely…
Elena at Liverpool One was absolutely lovely and accommodating. She explained everything so clearly. We are truly appreciative of this! Thank you for the great service.
April 26, 2026
Unprompted review
customer service from Bernard has been…
customer service from Bernard has been fabouls. He has helped me many times . And always willing to sort all my queries and ge always sorts it out for me
April 21, 2026
Unprompted review
Brilliant Sky experience
Ilya, the assistant in the Liverpool One store was so helpful, friendly and welcoming. He took me through everything and explained everything really clearly to get me the best deal. I’d definitely recommend Sky to anyone. Thank you Ilya and Sky Store Liverpool One.
April 18, 2026
Unprompted review
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