Didn't listen to me or care about needs to reduce personal costs. Wouldn't come off script. Indian call centre with prescribed scripts.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Maurizio is phenomenal!!! I’m the most painful indecisive customer you will ever meet, and he was the kindest and most patient of sale associates. Also really knowledgeable, any questions or c... See more
Sky advisor sold me sky stream without my knowledge. I came in after a new phone and she said I would get phone but a sky stream arrived at my home. Sky advisor is Annette and I wouldn’t recommend
Company replied
Sardar was extremely knowledgeable and helpful. We were trying to condense all our current subscriptions into one package which he sorted for us. Thank you!
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Market Street 47, M1 1WR, Manchester, England, United Kingdom
- 0161 409 0460
4.8
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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JD gave us an increíble service!!
JD gave us an increíble service!!! Really good customer service 🙌
May 11, 2026
Unprompted review
Rita was exceptionally helpful in…
Rita was exceptionally helpful in establishing the account and addressed all of my inquiries. My experience at the store was very pleasant.
April 20, 2026
Unprompted review
I’ve never experienced customer service…
I’ve never experienced customer service like this before! Jedir at the Arndale shop went above and beyond to make my visit memorable. Friendly, knowledgeable, and genuinely attentive, Jedir made sure I left with exactly what I needed—and with a smile on my face. Honestly, “wicked” doesn’t even begin to cover it! Highly recommend visiting this shop and asking for Jedir if you want top-notch service.
April 19, 2026
Unprompted review
I recently bought an iPad Pro from…
I recently bought an iPad Pro from Jedir at Sky Manchester, and I honestly couldn’t be happier with the experience. From the moment I walked in, he made me feel completely at ease—friendly, approachable, and genuinely interested in helping me find exactly what I needed.
Jedir went above and beyond to explain everything clearly, without any pressure or sales tactics. He took the time to answer all my questions, made sure I understood the features of the iPad Pro, and helped me feel confident in my purchase. It’s rare to come across someone so patient and dedicated to great customer service.
I’ve never been treated so well as a customer. If you’re visiting Sky Manchester, I highly recommend asking for Jedir—you won’t be disappointed!
April 14, 2026
Unprompted review
Very thankful for Jedir sorted my…
Very thankful for Jedir sorted my problem perfectly and quick will check with friends who don't have sky to come in thanks
April 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sky advisor sold me sky stream without…
Sky advisor sold me sky stream without my knowledge. I came in after a new phone and she said I would get phone but a sky stream arrived at my home. Sky advisor is Annette and I wouldn’t recommend
April 10, 2026
Unprompted review
Reply from Sky - Market Street, Manchester
Hi there,
Thank you for taking the time to leave a review, and I’m really sorry to hear about your experience. This is understandably concerning and not the level of clarity or trust we expect from our advisers.
It’s upsetting to hear that you believed you were signing up for a phone only, only to later receive a Sky Stream device without being aware it had been added to your account. Any products or services should always be clearly explained and agreed to before being set up, and I’m sorry if that wasn’t your experience.
We’d really like the opportunity to look into this properly, review what was discussed, and make sure you get the right support to resolve things.
Please get in touch with our social media support teams below, who can help guide you to the appropriate team to investigate this further for you:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thank you again for bringing this to our attention. We’re sorry for the frustration this has caused and appreciate you raising your concerns. Thanks, Becca.
I went to sky store Rita is did service…
I went to sky store Rita is did service to get SIM port I like the service and explain very well to me
April 9, 2026
Unprompted review
Good service and nice explaned Rita…
Good service and nice explaned Rita about the sim
April 9, 2026
Unprompted review
Rita was very professional and…
Rita was very professional and extremely helpful,very happy with my sky sports package I will be back for her service to take a new mobile also very soon
April 4, 2026
Unprompted review
I’m happy with sky and the advisor…
I’m happy with sky and the advisor jedir I will bring more people to sky
April 3, 2026
Unprompted review
The adviser Jedir that I saw today was…
The adviser Jedir that I saw today was very helpful and he managed to reduce my monthly cost. He was very understanding as I had an autistic child with me.
Ayush also from sky advisor really helped me to understand my package and broke it.
April 3, 2026
Unprompted review
jd was extremely helpful and made…
jd was extremely helpful and made everything easy to understand aswell as offering excellent customer service, would highly recommend
March 30, 2026
Unprompted review
Jedir is approachable and friendly
Jedir is approachable and friendly. He makes me feel at home.
March 30, 2026
Unprompted review
Jd was very helpful great help lovely…
Jd was very helpful great help lovely service sky is grate
March 26, 2026
Unprompted review
Jd called in today so very happy with…
Jd called in today so very happy with got everything gsorted out for me he was excellent should have a gold star in my mind
March 23, 2026
Unprompted review
Rita was amazing came in and got two…
Rita was amazing came in and got two phones for my children and a new sky glass best customer service and rita. Brilliant service start to finish quick and easy process
March 21, 2026
Unprompted review
Good service
Came in to get broadband. Marilena was very helpful and guided me through the process. It was very quick and easy and very understandable.
March 16, 2026
Unprompted review
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