Didn't listen to me or care about needs to reduce personal costs. Wouldn't come off script. Indian call centre with prescribed scripts.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Maurizio is phenomenal!!! I’m the most painful indecisive customer you will ever meet, and he was the kindest and most patient of sale associates. Also really knowledgeable, any questions or c... See more
Sky advisor sold me sky stream without my knowledge. I came in after a new phone and she said I would get phone but a sky stream arrived at my home. Sky advisor is Annette and I wouldn’t recommend
Company replied
Sardar was extremely knowledgeable and helpful. We were trying to condense all our current subscriptions into one package which he sorted for us. Thank you!
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Market Street 47, M1 1WR, Manchester, England, United Kingdom
- 0161 409 0460
4.8
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rita was a good sales person I’m very…
Rita was a good sales person I’m very happy with purchase of sky glass Rita explained everything brilliant service.
February 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shocking service from SKY TV
We ordered the recent UFC pay per view to watch Paddy Pimblett. The process was awkward and confusing and when we came to watch the event we were unable to do so. The following day we were still unable to watch the event. The event showed up on our next months bill.
I contacted Sky (trying to figure out how to do this in itself is an effort) via email to complain
I received numerous confusing emails back one of which said they would look into this and get back to me.
A week later I received an email saying that because they hadn’t heard from me they were closing my enquiry.
So I emailed them back to say that I was still waiting to hear back and explained the situation again.
I then received another email pretty quickly to say that they were not prepared to refund the PPV as eventually I had been able to watch it.
I replied with my frustration and threatened to cancel my subscriptions if they didn’t refund the PPV
Half an hour later I received a text message and numerous emails requesting I contact SKY as they need to speak to me to cancel my subscriptions!!! I couldn’t believe it!!
I have been a customer of SKY for 20 years and they are happy to disregard me as a customer because I wasn’t happy about paying for something I didn’t receive
SKY, you don’t deserve customers treating people like this. Disgraceful!!!
February 2, 2026
Unprompted review
Reply from Sky - Market Street, Manchester
Hi Mark,
Thanks for taking the time to share your feedback. I'm really sorry to read about the issues you had with the PPV event and the frustration this caused. If you still need help or would like us to look into this further, please get in touch.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts — we’re here whenever you need us.
Thanks, Gillian
Jedir was excellent with us
Jedir was excellent with us. No pressure and got us the best deal.
February 1, 2026
Unprompted review
Amazing person Jedir
Amazing conductor, explained everything to perfection highly recommended him for future people
February 1, 2026
Unprompted review
Jedir
Jedir. Was very nice us and helped me to sort out my sim issue
February 1, 2026
Unprompted review
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