My long-haul flight was significantly…
My long-haul flight was significantly delayed, which would have caused me to miss my connecting flight. Due to the long delay and lack of assistance, I chose to off-board the flight rather than continue. The airline later confirmed the cancellation and processed the refund.
I contacted SkyAid for help with an EU261 compensation claim, but they refused to assist, claiming I had “no chance” of success.
I eventually handled the claim myself, contacting the airline directly via DM on X (Twitter). The process took about 70 days, but by being patient, persistent, and threatening legal action, I ultimately received the full compensation.
It is misleading and disappointing that SkyAid presented a fabricated story suggesting I had no legal right. Their refusal was based on commercial risk, not the merits of the case, and could easily put customers on the wrong track. My experience shows that with patience and persistence, claims can succeed without a claim bureau, even when making difficult choices like off-boarding.
December 19, 2025
Unprompted review