Slade's Garden and Building SuppliesReviews 

265
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the ordering process to be quick and easy, appreciating the competitive pricing and the overall value received. The delivery service was frequently praised for its speed, with many people receiving their orders promptly and with clear communication regarding delivery schedules. Reviewers also highlighted the helpfulness and friendliness of the delivery drivers, who often placed items exactly where requested, and the quality of the products received. However, some customers experienced issues with damaged products upon arrival, and a few noted delays in delivery, even when paying for expedited services. There were also instances where communication about delivery times and potential charges for missed deliveries was unclear, leading to frustration for some.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising fast delivery, good... See more

Service

Users describe positive interactions with service, highlighting great service, easy ordering, and excellent... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality of items like paving... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple.... See more

Price

Reviewers mention positive feedback about price, with many customers finding the prices to be good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

265 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(265)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, helpful and efficient.

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the delivery costs would be prohibitive. My wife found Gills (Slades) online so I gave them a call. The lady I spoke to was extremely pleasant and helpful and explained how to place an order to qualify for free delivery. They even gave me a £10 discount as a new customer. I was kept updated on the delivery schedule and the order arrived, in good order, when they said it would. Most impressed.

August 26, 2025
Rated 4 out of 5 stars

No communication

Ordered slabs - was told I would be updated when they were out for delivery. Got an email at 4am on the day of delivery to say they were arriving that day! Had to try and get day off work very quickly!

Delivery driver was lovely and helpful.

Product slightly thinner than the original slabs but thats a producer issue not Slades.

Easy to order online.

August 5, 2025
Rated 5 out of 5 stars

The best price online

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secured on a pallet, strapped in place to prevent movement during transportation.
The pallet was put where I asked by the friendly delivery driver, he used a power assisted pallet truck which negotiated the slight slopes of my driveway with ease.

August 11, 2025
Rated 4 out of 5 stars

Poor communication after order


The delivery was much quicker than expected, which was a pleasant surprise.

However, there was no confirmation of purchase or estimated delivery date. I only received an email on the morning of delivery, and it came under a different company name, which made me think it might be a scam.

If I had been at work, I could easily have missed the delivery as there was no prior notice. It also wasn’t made clear that a missed delivery would incur a £70 charge—I only discovered this on Trustpilot after becoming concerned about the lack of communication.

Clearer updates and upfront information about delivery schedules and charges would greatly improve the experience.

July 8, 2025
Rated 5 out of 5 stars

Great service,

Order my slabs, quick & easy.
Got told a delivery date.
Free delivery which was great.
Ordered on the Monday Evening, slabs were delivered on the Friday, I wasn't in but the slabs were left on my drive, securely bound on a pallet and a photograph of delivery,
Great service.

June 17, 2025

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