Slade's Garden and Building Supplies Reviews 

266
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent service and competitive pricing. Customers found the online ordering process simple and efficient, with many appreciating the clear communication and updates regarding their orders and deliveries. The delivery service was frequently highlighted for its speed, with products arriving promptly and often placed exactly where requested by friendly and helpful drivers. However, some people experienced issues with damaged products upon delivery, and a few noted delays or confusion regarding delivery schedules and communication. There were also instances where customers felt the product quality did not meet expectations or that customer service was unhelpful when trying to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

Product

Reviewers highlight positive aspects of product, with many praising the quality of items like paving slabs... See more

Price

Customers consistently note positive experiences with price, often describing it as good, reasonable, and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and simplicity for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

266 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(266)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Decent company.

It was a bit confusing what time delivery would be.
But I had no worries.
The delivery driver was kind and put the delivery outside my front wall on the pavement.
It wasn't big so was fine to leave until builder came to move to back garden.

August 30, 2024
Rated 1 out of 5 stars

Disappointing service, no communication and items were damaged upon delivery which I had to replace myself

Ordered 40 slabs, only 20 arrived and I had to call and ask where the other 20 were. They arranged delivery for the following day however I was in work so could not take delivery. Upon investigation, five of the slabs were damaged beyond use, some even with corners missing and they had been packed carelessly. I was advised to inspect the slabs and report any damage however due to illness and weather issues, this was a few weeks later. I reported the five damaged slabs with photographic proof but never heard back from them. I sent a follow up email with still no response. Not only did this delay the project but I ended up having to replace the damaged slabs out of my own pocket. I would have purchased locally with better service and peace of mind had I known the issues I would face. Overall a very disappointing experience & I do not recommend. £45 out of pocket having been promised replacement slabs before all communication ceased.

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

Poor communication and customer service. Terrible delivery times

Paid for next day 10 am delivery (two days before) and on the morning was told the original order was not sent to the delivery company and so it would not be arriving that day. Asked for 10 am arrival the next day which then arrived at 2:30 pm. Delivery driver passed on the form and it stated up to 5 pm delivery so a member of Slade's was not truthful about this. Cost me a day and a half extra for the builder and labourer to which their response to my complaints email for compensation was "Ideally you would wait until you receive the goods before booking contractors to start work" - which is mind blowing. Clearly training needed on how the building industry works.

If you can, go direct to the supplier or buy local.

July 18, 2024
Unprompted review
Rated 4 out of 5 stars

Good price.

Good price.
Only criticism would be an advanced notice of delivery. i chased to confirm the day then recieved a note from the courier about an hour before delivery.

July 31, 2024
Rated 5 out of 5 stars

The best out there !

Excellent, friendly and knowledgeable staff, order placed and delivered on time as promised.. would highly recommend and will certainly be our go to supplier for any future requirements!

July 22, 2024

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