Slapiton Reviews 

227
•
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I can’t recommend this shop enough for expert friendly advice. I always use them for all my fragrances, and would never go anywhere else. G’ma is a joy to be served by. V happy, and thank you.

Rated 1 out of 5 stars

I cannot not beileve any positive responses as there are far too many bad experiences like mine. They do not answer the telephone or reply to emails. I will never use them again. Over 4 weeks and no... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID !! Ordered gifts on the 16th December, despite emails and calls that nobody answers I’ve had no update. This is terrible customer service and an error on my part for having not... See more

Rated 5 out of 5 stars

My most recently arrived damaged ,alas thru royal Mail . The parcel smelt lovely ! without hesitation Slapiton ,apologied ( on postal service behalf) and duly dispatched a replcement . I was asked... See more

Company details

  1. Beauty Product Supplier
  2. Beauty Salon

Information provided by various external sources

At Slapiton you will find designer and salon skin care, make-up, fragrances, hair care, nail treatments, sun care and self tan products with free uk delivery, whatever the cost of your order. Customer Services Lines are open 10-4 Monday to Friday.


Contact info

2.8

Average

TrustScore 3 out of 5

227 reviews

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2.8

All reviews

(227)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices

I was absolutely amazed when I found my favourite perfume on this site at such a great price! With free shipping it was delivered in just a few days and was well packaged. I'm a very happy customer and I will be using this website again

September 21, 2020
Unprompted review
Rated 1 out of 5 stars

Happy to loose a customer

Has to leave one star but if I could would have left none! Ordered YSL l’homme aftershave, a few days later parcel arrived and wrong item sent. Tried ringing to discuss but not answering phones so fb messaged and emailed, was sent fb message to apologise and said was packing error and correct item would be sent same day with return packaging for other item, two days pass then get email saying this hasn’t been done because now out of stock and item discontinued, this was purchased as a specific gift, offered another item as exchange but did not want this as not what gift recipient had requested. Would not entertain any other offers or suggestions and would not refund in timely manner. Really dissatisfied after lengthy emails and sadly will not shop here again

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Professional service

Couldn't find what I was looking for immediately on the website, so emailed and got a quick response with a link to what I was looking for.

Ordered the perfume and it came within 3 days.

Excellent service.

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous company that went the “extra…

Fabulous company that went the “extra mile” for my daughter 21st birthday.
First class service great pricing and offers, it’s the only place to shop for the very best perfume and products!
Independent companies like this should be at the forefront of anyone’s mind before the likes of Amazon and co !

June 5, 2020
Unprompted review
Rated 4 out of 5 stars

A surprise find...

Had searched for a product I actually thought wasn’t available, how wrong was I..... and reasonably priced too!
Was delivered quickly, so very happy all round.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Great service lovely samples and friendly thankful staff. I would recommend them and use them again. Good work in a pandemic.

May 11, 2020
Unprompted review
Rated 1 out of 5 stars

!AVOID BY ALL MEANS!

!AVOID BY ALL MEANS!
i ordered something which had a 5 day delivery yet after more then a week when it still didn't arrive i emailed them to cancel the order, and i ordered it from somewhere else.
he replied asking me to refuse the delivery to which i responded that i cant promise as i get a lot of deliveries and wouldn't know which one to refuse, in the end it was just posted through the letter box! so i emailed them to collect it but they refused.
after arguing they agreed to take it back but only if i post it, to which i responded that i am ready to do the work but they will have to pay the postage, but they refused again!

May 4, 2020
Unprompted review
Rated 1 out of 5 stars

This is the worst company ever

This is the worst company I have ever dealt with. DON’T order anything from them. I ordered some items at a seemingly great price. 2 Weeks later they hadn’t arrived. I phoned and phoned maybe 30 times. No one ever answers. I sent emails, messenger and tried to leave comments on Facebook. I got one email saying the items would be posted in a few days. That never happened. It wasn’t until I threatened them with trading standards that they cancelled my order as requested and replied. My money is still pending with PayPal and I have to wait until one month is up before it can be released. They have no professionalism and no customer service. Take your money and burn it. That would be a better bet than ordering with these cowboys.

February 20, 2020
Rated 1 out of 5 stars

Zero Service

I ordered an item that came in different packaging to what was advertised and I didn't wish to keep it. I contacted them and they said they would send a return label (which they said they had but it was nowhere in my mailboxes). I requested anther label several times.
I ended up contacting Paypal to try and get them to send a return label as didn't think I should pay return postage for an item I didn't order. They ignored all requests to send a label. I ended up returning at my own cost so am £4.55 down. I suspect if I hadn't raised a resolution with Paypal I still wouldn't have my refund..Their emails were curt and service was ZERO... AVOID AT ALL COSTS... And if you do chance ordering with them always use paypal...

February 16, 2020
Unprompted review
Rated 5 out of 5 stars

Straight forward and hassle free

Straight forward and hassle free. Great price compared to other online and high street retailers and quick fulfilment of order.

Because of the average rating on Trustpilot and some poor reviews I nearly didn’t place an order but I am glad I did. However a lot of the poor reviews could have been resolved with more communication from Slapiton - food for thought maybe.

February 14, 2020
Unprompted review

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