I’ve had SleepPhones for a few years now and I cannot sleep without them. I just put on some white noise and it’s the only thing that is comfortable enough for side sleeping and will help cover my pa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had problems with my SleepPhones v6 Classic Headband Headphones (Corded) (loose wires), BUT they have been brilliant about replacing them, quickly and with no quibbles. I've rarely had such goo... See more
I’ve had the ‘effortless’ version for over a year. The ‘effortless' charging really is easy. I’ve tried a number of other solutions but the sleepphones were the most comfortable and have little or no... See more
Original review: 3 stars...Worked..not quite as loud as i was hoping for...can still year snoring to some extent Updated review....1 star...I edited my review from 3 stars to 1 star as the charging... See more
Company replied
Company details
Written by the company
SleepPhones® are soft comfortable headphones in a patented headband design, with an emphasis on using environmentally-friendly materials and manufacturing processes. We strive to use local resources, stay technologically-savvy, and be socially responsible as we create a world of happy, healthy people.
Contact info
2001 Peninsula Drive, 16506, Erie, United States
- 1-877-838-4790
- service@acousticsheep.com
- www.sleepphones.com
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Does not last
Does work for me when it works, but disappointingly products poor quality. Ordered 3 different versions 18 months ago. 1 effortless which we had to return (at our shipping expense) after 2 weeks because it stopped charging. 1 wireless which we lost ;( a month after so not sure how long that would have lasted. And 1 classic corded one which stopped working after 5-6months—when I took it out of headband to examine, I notice the fabric covering the cord had ripped, so the plastic cord had protruding loops all along it, not sure if this is the cause.
I do like it when it works, but lost all confidence about the longevity quality of this product beyond few short months.
June 23, 2019
Unprompted review
Reply from SleepPhones®
Dear Nina,
Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep.
Please know we have a limited one year warranty on all of our products and would be more than happy to replace any covered components for you. If you could please fill out the warranty form found on our site and send it in with the components and receipt from whatever retailer you used for the purchase, we will send you new components to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. Please note that we cannot honor the warranty on eBay purchases or items bought as previously used as we cannot guarantee those products in the secondary market.
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Only one side works...
The headband is comfy enough (I am super glad I didn’t get a fleece option) and the flat nature of the earphones is what I wanted, but one earphone does not work. Additionally, the phones keep moving within the headband which takes a lot of constant adjusting. It’s not a bad thing though because if they were fixed in place then they wouldn’t match up to the ears of different users. Occasionally there is crackling from poor wire connections. If both of the earphones worked I would rate this a 4.5
June 23, 2019
Unprompted review
Reply from SleepPhones®
Dear Ashley,
Our sincerest apologies for the difficulty you experienced! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together.
Second, if you are using a wired version, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly.
We hope the troubleshooting tips alleviate the issue! If they do not, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!
Love the sleephones!
June 22, 2019
Unprompted review
Headband size
I measured my head, and I was sort of in the middle of two sizes. I think I should've went smaller, instead of bigger. But I really enjoy them.
June 22, 2019
Unprompted review
Reply from SleepPhones®
Dear Hailey,
Our sincerest apologies you are not satisfied with your purchase! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Sleep phones have helped me sleep…
Sleep phones have helped me sleep better than the fan I have used for years. I wish I would have known about these sooner.
June 20, 2019
Unprompted review
Excellent product
The earphones are comfy, reliable and in excellent working condition.
June 20, 2019
Unprompted review
My husband uses this every night to…
My husband uses this every night to sleep. He loves music and Iit really relaxes him to sleep especially when he’s stressed. This is his 3rd one!
June 19, 2019
Unprompted review
i use it for binaural beats
i use it for binaural beats, but the sound is not high enough although i increase the volume to the maximum on the device. "David delight pro"
June 19, 2019
Unprompted review
Reply from SleepPhones®
Dear Tariq,
Our sincerest apologies for the difficulty you experienced! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you.
First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together.
Second, if you are using a wired version, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly.
We hope the troubleshooting tips alleviate the issue! If they do not, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Arrived promptly and working fine
Arrived promptly and working fine. Thanks for your prompt attention
June 18, 2019
Unprompted review
The headband did not cancel any noise…
The headband did not cancel any noise but the pre-programmed music was nice.
June 17, 2019
Unprompted review
Reply from SleepPhones®
Dear Tina,
Thank you for your review! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds such as snoring. However, the product does not have any external equipment to eliminate noise. We market the product as noise reducing rather than noise canceling. Our products are not cancelling because we feel that being able to hear a fire alarm or a child monitor in the middle of the night is important.
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Good idea and very easy to sleep in
Good idea and very easy to sleep in. The ear pieces are not noticeable and I do not wake up with ears that are sore or hurt!
However it does tend to slip on my head and since I do change positions several times at night the headband does move around, sometimes covering my eyes. All in all, though, the best earphones for sleeping I have come across.
June 17, 2019
Unprompted review
Enjoying my Sleepphone!
June 15, 2019
Unprompted review
These are great
These are great! I've tried several different blue tooth sleep earphones, including an early SleepPhones version, and none of them worked for me. However these are very easy to use and extremely comfortable. Because I "sleep hot" I got the lighter fabric. The earphones are easy to adjust inside it and it is not hot at all. It's easy to turn the blue tooth on and off through the fabric. It took me a few times to learn how to set the sleep phones up with the "effortless" charger, but I finally realized the magnet just snaps it into place. All in all, very happy with the product.
June 15, 2019
Unprompted review
Great for in-bed listening
I have been looking for comfortable headphones for listening to podcasts in bed. These are the best that I have found so far.
June 15, 2019
Unprompted review
I like the idea of SleepPhones but...
I like the idea of SleepPhones but the execution isn’t quite there.
I toss and turn at night, leaving ear buds as a no-go. While SleepPhones are pretty comfy, there was a loud humming with the 4 options on the app (which maybe needs a trouble shooting section?). When I tried my own music or sleep sounds, the humming/ pulsing was louder than what I was trying to hear. Like, “UFO outside my window” loud. (I have tried more expensive buds with Bluetooth tech that didn’t have the same issue...)
Also, the band gave me a wicked headache (size M) which I also get from some hair bands etc. I can see why so tight for exercising... but sleep bands maybe need more give?
June 13, 2019
Unprompted review
Reply from SleepPhones®
Dear Jennifer,
Our sincerest apologies for the difficulty you have experienced! Our app contains binaural beats, which might have been some of the humming you heard. Binaural beats technology has been proven to gently sooth your brainwaves and allow you to enter a deeper state of sleep faster. However if that sound were to happen with other apps which do not contain binaural beats, we certainly would be more than happy to take a look at your SleepPhones® via our warranty process.
Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears. We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
Love These!!
I love these so much. I have given them as gifts twice!! My husband snores and SleepPhones have made my life so much easier especially when traveling. They are comfortable and easy to use & charge. The sound quality is great. I also use these when I walk or am at the gym.
June 10, 2019
Unprompted review
Great concept
Great concept. Left ear phone not working consistently. Need to return.
June 9, 2019
Unprompted review
Reply from SleepPhones®
Hello!
Our sincerest apologies for the difficulty you experienced in such a short time! Regarding the speakers, please contact our customer support team via email (service@acousticsheep.com) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.