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Sleeps12 Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the pools, hot tubs, saunas, and games rooms as major attractions that kept everyone entertained. Many people also appreciate the comfortable accommodations, noting the cleanliness, spaciousness, and well-equipped nature of the properties, making them ideal for large gatherings and family holidays. The locations are frequently described as beautiful, peaceful, and conveniently situated for exploring local attractions. Reviewers also commend the staff for their helpfulness and accommodating nature. However, some customers mentioned specific issues, such as a cold pool at one location that deterred small children, and a strong bleach smell in a room that caused discomfort. A few people also reported a cold and unclean hot tub upon arrival, despite assurances to the contrary.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the spaciousness and amenities like the... See more

Location

Consumers find the location to be positive, often highlighting the peaceful and beautiful surroundings, such... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the immaculate... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and professionalism... See more

Holidays

Customers had positive experiences with holidays, often celebrating special occasions like birthdays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more

Company replied

Rated 5 out of 5 stars

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more

Company replied

Rated 5 out of 5 stars

I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Group Accommodation
  3. Holiday Home
  4. Vacation Home Rental Agency
  5. Vacation Rental

About Sleeps12

Written by the company

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Sampford View to celebrate…

We stayed at Sampford View to celebrate our parents Golden wedding anniversary. There were 16 of us ranging from 8 years old to the golden oldies. It suited everyone & we had plenty of room to spread out. The games room was a huge hit with the young adults. The swim up pool was inhabited by all the kids who turned into raisins. The outdoor pool was warm & great fun, not too deep either. The house has a beautiful garden with an ancient cedar tree with a lovely swing. We had fun playing hide & seek & hiding Easter eggs in the garden. The dining room sat all 17 of us & we had a caterer on the Sunday who was excellent. The rooms were lovely, plenty of bathrooms.
A small improvement would be the toilet connected to the bedroom downstairs could do with a freshen up as it looks a little dated & worn in comparison to the rest of the house. It also had 2 spotlights over the mirror that seemed to be on all the time & we couldn’t find the switch. All in all a lovely house to chill out in & spend time with each other.

March 31, 2026
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Reply from Sleeps12

Thank you for choosing Sampford View for such a special occasion — and congratulations to your parents on their anniversary! It’s great to hear the house worked well for everyone and that you were able to enjoy the space together. It sounds like a really memorable weekend!
We really appreciate you flagging the points — that’s been noted and will be looked into. Thanks again for your kind words, and we hope to welcome you back for another stay in the future!

Rated 5 out of 5 stars

Fabulous accommodation as advertised

Fabulous accommodation as advertised. The communication throughout was amazing. Its our first time at using Sleeps 12 but we will definitely use them again as we are a large group who often holiday together. Thank you for an amazing experience.

April 7, 2026
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Reply from Sleeps12

It’s fantastic to know our team’s communication made a difference, especially for your first stay with Sleeps12. We’re so pleased we could help make it a smooth and enjoyable experience for your group.
We’d love to welcome you back again soon for your next group getaway!

Rated 4 out of 5 stars

Great cottage, pool needs some attention.

Great customer service both online and with Caroline, the Manager.

April 7, 2026
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Reply from Sleeps12

Thank you for your kind feedback — we’re so pleased you enjoyed the cottage! We appreciate you mentioning the pool and will pass this on to ensure it receives the attention it needs.

Rated 5 out of 5 stars

Another fantastic Easter weekend at…

Another fantastic Easter weekend at Beaverbrook. Cannot recommend highly enough. Anthony and his Team were brilliant. Can’t wait to come again.

April 7, 2026
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Reply from Sleeps12

It’s so lovely to hear you chose Beaverbrook again for Easter — returning guests are always the best compliment!

Rated 4 out of 5 stars

Berry House Devon

The kids loved the pool and cinema. The house was ok but tired looking and one of the en-suites had mould in the shower tray.

April 4, 2026
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Reply from Sleeps12

Thank you for your feedback — we’re so pleased the kids loved the pool and cinema. We’re sorry to hear about the en-suite issue. We’ll make sure this is followed up with the owner. We really appreciate you letting us know and hope to welcome you back again.

Rated 5 out of 5 stars

The staff at sleep12 have been…marvellous

The staff at sleep12 have been excellent and supportive from initial enquiry to completion.
The accommodation was immaculately clean and tidy on arrival.
The children enjoyed the swimming pool, very popular.
Sam is the site manager and she reached out to us couple of days before arrival with useful information which was much appreciated.
Overall a very positive experience. Thank you

April 4, 2026
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Reply from Sleeps12

Thank you so much for your kind words — we’re absolutely delighted to hear you had such a positive experience!

Rated 5 out of 5 stars

My 60th celebrations

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard.
Facilities first class and modern and spot on for everyone in our party.
Pool, Sauna, Hot Tub, BBQ Hut, Garden were all excellent.
Highly recommend the house and facilities.

February 24, 2026
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Reply from Sleeps12

Thank you so much for choosing Fuzzy Orchard for such a special occasion! We’re absolutely delighted to hear that everyone, from grandparents to grandkids, had a fantastic time together. We really appreciate your kind words and recommendation, and we hope to welcome you back again for another memorable stay!

Rated 5 out of 5 stars

We had a lovely friends holiday

We had a lovely friends holiday, this was our second year at Ham Bottom. Lovely house set in beautiful surroundings. It has very thing you need. Had a bit of problem getting hold of Ashley when the downstairs toilet went out of action, phone number given didn’t connect. But rang the office, they sent someone straight away to see what the problem was.

March 28, 2026
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Reply from Sleeps12

Thank you for your lovely feedback — we’re delighted you returned to Ham Bottom and enjoyed another special stay with your friends.
We’re sorry for the initial difficulty reaching Ashley, but pleased our team could resolve things promptly. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Second time using sleeps 12 .

Second time using sleeps 12 .. highly recommend!!
From start to finish easy booking process quick and efficient correspondence.
Everyone I spoke to was so knowledgeable and helpful .
Definitely will use again in the future
Many thanks .

March 28, 2026
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Reply from Sleeps12

Thank you so much for your lovely message — it truly means the world to us! We’re so pleased to hear that your second experience with us was just as smooth and enjoyable from start to finish.
Your recommendation genuinely means a lot, and we can’t wait to welcome you back again in the future.
Many thanks again for your trust and support!

Rated 5 out of 5 stars

Highly recommended…

Garden court is a beautiful property with stunning grounds. It is so peaceful there. The home is very well equipped, there were 11 of us incl 2 children & it had more than enough cutlery, crockery, etc.
The beds are very comfortable!
The property was very clean when we got there.
Kids (& adults!) loved the pool, although it is very deep. Just a shame it wasn’t heated.
We enjoyed our stay so much that we extended it!
Plenty of things to do/see nearby and lots of pubs and nice places to eat.
I would definitely recommend staying at Garden Court.

March 30, 2026
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Reply from Sleeps12

Thank you for such a thoughtful review — it’s lovely to hear how much you all enjoyed your time at Garden Court. It sounds like the space worked perfectly for your group. Delighted you chose to extend your stay — always a good sign!

Rated 5 out of 5 stars

Excellent response to any questions I…

Excellent response to any questions I had.
Very informative, superb with correspondence.
Highly recommend.

March 28, 2026
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Reply from Sleeps12

It was a pleasure assisting you, and we’d love to welcome you again in the future!

Rated 5 out of 5 stars

Comfortable and well-equipped property.

The property sleeps 12 comfortably and is very well equipped. It has a lovely spa complex that feels very luxurious. Lovely walks from the property. Would recommend to others

March 28, 2026
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Reply from Sleeps12

Thank you so much for your lovely feedback — we’re so pleased you enjoyed your stay!

Rated 5 out of 5 stars

Fantastic space for a large group …

Fantastic space for a large group great to have all ensuite bathrooms. The bar area and hot were enjoyed by our group. The house was very well-equipped.
Would highly recommend.

March 17, 2026
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Reply from Sleeps12

Thank you so much for your lovely review — we’re really glad to hear the space worked so well for your group. We really appreciate the recommendation and hope we can welcome you all back again for another stay!

Rated 5 out of 5 stars

Beautiful property; lovely stay

Early check-in, very responsive hosts, house was as described, hot tub was amazing. Sound system was brilliant. Only criticism would be the towels could have been a little bigger and softer!

March 10, 2026
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Reply from Sleeps12

Thank you so much for your lovely feedback — we’re really glad you enjoyed your stay! We appreciate your note about the towels — that’s helpful and something we’ll pass on to the owners.

Rated 5 out of 5 stars

Amazing house

Amazing house, celebrated my sisters Hen here, we all had a fab time! Thank you

March 10, 2026
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Reply from Sleeps12

So lovely to hear — thank you! Hope we can welcome you back again soon!

Rated 5 out of 5 stars

What a great host Rachel is

What a great host Rachel is, couldn't do too much for us. Cottage was exceptionally clean and well sited. We'll probably be back

March 14, 2026
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Reply from Sleeps12

It’s wonderful to know the cottage and its location suited you perfectly. We’d be absolutely delighted to welcome you back again!

Rated 5 out of 5 stars

Great house

Great house, amenities and location. Ideal for a family get together. Good attractions, walks and restaurants a few minutes drive away.

February 24, 2026
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Reply from Sleeps12

Thank you very much for your kind words!

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