Terrible from start to finish, poor games, old,dated platform. Crashed 3 times, deposited 50 got bonus 100 in total, gone in 12 mins!!! Deposited another 40 ( like an absolute Clown) got down to my la... See more
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excellent,friendly site with great and regular offers via my email.Any winnings which need to be wagered come off bonus funds before main cash balance every time unlike the majority of gaming sites... See more
Company replied
So slotsheaven.com I joined up to 2days ago is a sister site to mansion /casino.com so I wasn't expecting to be impressed considering my comments on both mansion and casino.com, but it's seems slots h... See more
Company replied
This has far most the Best support Chat i Know and i have used Most of The slots sites . I have Never Had a issue playing on Here I never play with Bonuses as i dont Like being stuck in wagering .... See more
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Company details
Information provided by various external sources
Enter the divine home of slots to enjoy epic bonuses, regular promotions, and hundreds of the very best games. Take advantage of our ‘Pay to Play’ Loyalty Scheme, shoot for one of our huge jackpots, or experience the thrill of our Live Casino. However you play at Slots Heaven, you’re guaranteed action around every corner. As a proud member of the Mansion Group family, winners of the Online Casino Operator of the Year 2018 at the IGAs, we take pride in providing our players with a safe and secure casino environment. All the Mansion Group brands are licensed and regulated in the UK, Gibraltar and Italy.
Contact info
732 Europort , GX11 1AA, Gibraltar
- International: +350 200 69061; UK Freephone: 0800 279 7347
- support@slotsheaven.com
- www.slotsheaven.com
2.8
Average
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Best online casino customer service
June 4, 2019
Unprompted review
Reply from Slots Heaven
Hello ringo5511,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The SlotsHeaven Team
Not bad but no lucky money went fast
May 31, 2019
Unprompted review
Reply from Slots Heaven
Dear St3v30h,
Thank you for your feedback. We’re glad to hear you like the website.
As a licensed casino operator, we work closely with the most reputable game providers whose products undertake vigorous technical examination and testing. We operate a zero-tolerance policy for products that fall short of meeting the necessary requirements.
Best regards,
The Slots Heaven Team
Reply from Slots Heaven
Hello vstax,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
SlotsHeaven.com
Love the variety of games and the…
Love the variety of games and the occasional kickback. Ive tried many online sites but sloy heaven is a definite favorite.
May 15, 2019
Unprompted review
Reply from Slots Heaven
Hello Grasshopper,
Thanks for sharing your positive experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
SlotsHeaven.com
Happy with the services
May 14, 2019
Unprompted review
Reply from Slots Heaven
Hello Sonnie Hemphill,
Thanks for sharing your positive experience, it`s great to hear your feedback!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best regards,
The SlotsHeaven Team
Reply from Slots Heaven
Hi Andyjames18,
We're sorry to hear you've not had the experience you had hoped for.
We work closely with the most reputable game providers and operate a zero-tolerance policy for products that fall short of meeting the necessary technical requirements.
Our casino provision is 100% fair. We use a Random Number Generator for all online casino game and our payout percentages are displayed.
Slots Heaven aims to deliver the best service, so please contact us directly at support@slotsheaven.com so we can help resolve any issues.
Kind regards,
The Slots Heaven Team
very entertaining and nice well…
very entertaining and nice well organized casino
May 7, 2019
Unprompted review
Reply from Slots Heaven
Dear Dewet84,
Thank you for your feedback, we are happy to hear that you are pleased with our casino!
We strive to provide the best service and games for all of our customers.
If you would like to discuss your experience further, please contact us at support@slotsheaven.com.
Best regards,
Slots Heaven.
The online help people are great
The online help people are great, always on hand willing to help. I have however noticed that once you win, that is it. You will go back and spend all your winnings. I know the house always wins :-)
April 29, 2019
Unprompted review
Reply from Slots Heaven
Dear Bennett23,
As a licensed operator, it’s our priority to create a safe environment where customers can enjoy our games responsibly.
We are glad to hear you were pleased with the service provided by our Customer Support team who are available 24/7.
If you would like discuss any aspects to your Player Account, please don’t hesitate to get in touch with us via chat or at support@slotsheaven.com.
Kind regards,
The SlotsHeaven Team
Worst payout .
Worst payout .
All the time always depositing it is fine but when payout is over 50 pound then it is extremly delayed and they make it very very awkward to recieve.
Will be taking these to gambling commission do not use.
April 26, 2019
Unprompted review
Reply from Slots Heaven
Hi Jimmie,
We're sorry to hear you had a negative experience with us..
Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification and, from time to time, this aspect of the process may cause a delay.
SlotsHeaven aims to deliver the best service, please get in touch with us at support@slotsheaven.com so we can resolve this issue as quickly as possible.
Kind regards,
The Slots Heaven Team
Reply from Slots Heaven
Hello Customer Anish,
Thanks for sharing your positive experience, it`s great to hear your feedback!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best regards,
The SlotsHeaven Team
Reply from Slots Heaven
Hello shantel11,
Thanks for sharing your positive experience, it`s great to hear your feedback!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best regards,
The SlotsHeaven Team
Love this site
April 8, 2019
Unprompted review
Reply from Slots Heaven
Hello peenut50,
Thanks for sharing your positive experience, it`s great to hear your feedback!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best regards,
The SlotsHeaven Team
Excellent casino with regular bonus…
Excellent casino with regular bonus offers.
April 4, 2019
Unprompted review
Reply from Slots Heaven
Hello Gemmagal91,
Thanks for sharing your positive experience, it`s great to hear your feedback!
We aim to provide our players with the best experience and we look forward to seeing you again.
Best regards,
The SlotsHeaven Team
worst site I have ever been on
worst site I have ever been on, payout worst ever and I dont suppose you will be publishing this, disgusting. I will be finding out if payout is legal requirement.
March 30, 2019
Unprompted review
Reply from Slots Heaven
Hi Littleman18,
We're sorry to hear you've not had the experience you had hoped for.
We have contacted you directly to solve your issue and believe the matter is now resolved to your satisfaction.
If you need any further assistance, please contact us support@slotsheaven.com.
Best wishes,
The Slots Heaven Team
I am very satisfied if there I have…
I am very satisfied if there I have questions or wondering something :).
March 28, 2019
Unprompted review
Reply from Slots Heaven
Hello Pretty In PinkBlue,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
SlotsHeaven.com
No problems with this site!
No problems with this site!
Received free spins and withdrew the money! Would definitely use them again!
March 23, 2019
Unprompted review
Reply from Slots Heaven
Dear Andrea,
Thank you for your feedback, we are happy to hear that you are pleased with our casino!
We strive to provide the best service and games for all of our customers.
If you would like to discuss your experience further, please contact us at support@slotsheaven.com.
Best regards,
Slots Heaven.’
Absolutely awful saw these on Google 20…
Absolutely awful saw these on Google 20 free spins on registration so registered wasn't given spins so spoke to adviser who was very rude said there was no offer like that so I screenshot it an sent it her no Reply so I sent it again to which she replied I've already seen the screenshot you don't need to send it again I said it's there in black and white she then replied I can't assist u further absolutely awful customer care misleading adverts to get you to sign up then they don't give u the spins stay away from this gambling site
March 3, 2019
Unprompted review
Reply from Slots Heaven
Dear Martina,
We are sorry to hear that you have had a negative experience with us.
All promotional materials are accompanied by the applicable Terms & Conditions, which provide players with as much clarity as possible. As explained by our representative, there are certain steps that need to be taken in order to avail of this offer, which unfortunately you did not meet.
If you would like us review the matter further, please contact us at support@slotsheaven.com.
Regards,
SlotsHeaven
Games kept freezing and bumping off…
Games kept freezing and bumping off bonuses. Took 300gbp just to get a bonus where I won 30gbp.
Woukd not recommended this casino or any of its subsidiaries.
I'll be contacting the gaming commissioners office about their gaming code.
January 30, 2019
Unprompted review
Reply from Slots Heaven
Hi Ben,
As a licensed casino operator, we work closely with the most reputable game providers, whose products undertake vigorous technical examination and testing.
We operate a zero-tolerance policy for products that fall short of meeting the necessary technical requirements.
For any further queries, please don’t hesitate to contact us at casinovip@slotsheaven.com.
Best regards,
SlotsHeaven Team
USED TO LOVE IT
I used to love it here. I dont remember what made me hate it but it had something to do with the withdrawal because I had to play with all my winnings so that I could leave. What a shame... the games were fun. I'll visit one day to check if anything has changed.
December 10, 2018
Unprompted review
Reply from Slots Heaven
Hi Lieketseng,
Thanks for your feedback.
We weren’t able to find your old account but as a general rule we detail all information relevant to bonus funds in a clear way for our users, furthermore, being a licensed operator ensure that it is also detailed in our General Bonus Terms & Conditions .
We aim to deliver the best service so if you visit us again and still feel we can improve, please let us know.
The SlotsHeaven team
Nice Playtech games that are fun
Nice Playtech games that are fun, but very slow withdrawal times. Not the best place I have been to.
December 10, 2018
Unprompted review
Reply from Slots Heaven
Hello Gera,
Thank you for taking the time to share your feedback.
Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification and from time to time this aspect of the process may cause a delay.
We aim to deliver the best service and hope to see you again.
Best Regards,
SlotsHeaven.com
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