Slug and Lettuce Reviews 

Terrible an awesome customer service. Using a buy a gift voucher we booked at Nottingham cornerhouse for 5pm on New Year’s Day. We do book through but a gift but checked on the restaurants website and google, both said would be open and their online website was excepting bookings between 5&6pm. We booked for 5pm only to show up and the restaurant was closed. We tried to go to the other slug and lettuce around the corner and they refused as we didn’t book through them. Called customer service this morning and the lady simply did not care.
This was meant to be a special meal on New Year’s Day and we landed up having a mediocre subway.
Whilst I can’t recommend the food as never had the chance to taste it, and no ones seems to care, I give them 0 stars purely on very very poor customer service

Terrible meal with frozen fries and chicken..starter was ok but not worth the money. Avoid and go to aldi or McDonalds if you want a better meal

Cocktails were so good and our server Jo was lovely!!!

Jo IS SUCH A QUEEN I LOVE HER! GIVE HER A RAISE BATXH

Had to cancel our table over 24 hours in advance due to my son and grandson getting this highly infectious flu. Found out they operate a no refund deposit when booking. I understand why they take a deposit but if you cancel with decent notice it should be returned. An odd approach as it doesn't incentivise people to notify them of cancellations so no chance the table can be rebooked. Very short sighted as we will never grace their door again. Plenty of competition and choice out there. We'll be supporting the local businesses not these faceless corporates

I booked to have a 2 course meal here with my wife from a voucher i was given on my Birthday. When we arrived there were only 2 other people there... I can now see why !!!!

1. Their music speakers were defective and on full volume playing deafening static noise.... this went on for over 30 mins before it was finally neutralised.

2. My wife and i ordered our meals and we waited 10 minutes......The server came over and said ...They didn't have any linguini after ordering it, so she my wife ordered a Vegan meal ...VEGAN !!!!

3. Then 5 mins later ..... we were told .... no chorizo for the chicken skewers .... so just chicken ...boring !!!!

4. Then my wife's VEGAN meal arrived with CHICKEN in it ....
WTF !!!!!!

My friend saw our distress and went to speak to the staff and eventually the manager arrived .... she said she would refund the VEGAN meal ...... I have never received any refund to this day ....

What a complete shambles and 0/10

DON'T GO THERE, you will regret it !!!!

I would like to raise a formal complaint
On the service and food we received last night (Saturday 13th December)
Our booking was for 11 people ref number
DMN-16920816845 under Lauren Clark At 7pm at the Chelmsford slug and lettuce.

I stated on the booking that we had 2 members of the party who were under 18. The security team were very rude when I showed them the booking details. The manager then came out with a tablet, which implied she didn’t know how to find the information. This is something the booking team should communicate with the venue. She said, as long as they are both out by 9pm it will be okay, and so she said they would bring the food out as quick as possible.

This first impression experience was demoralising and unprofessional. The girls were left feeling confused, and disrespected.

The food was rushed, everyone’s main meals had at least 3 burnt elements, the stuffing on the turkey dinner was burnt, the pigs in blankets were black and the broccoli was so hard, none of us could bite into it. When I pointed this out to our server, she simply said ‘that’s how it comes out, it’s soft in the middle’ she said if we bought out more, they would look the same and we need the food all out as quick as possible so it won’t be done in time.

The kitchen staff were under pressure to get the food out in quick time that it all came out over cooked and burnt.

The chocolate brownie was dry and inedible.

The cost of this meal £405 was at my own expense, I am dissatisfied with the quality of the food, the service and as it was advertised as a Christmas Dinner, we did not have any crackers or Christmas elements to make it feel special.

It was a real Shame the food was so disappointing.

A large group of my family and friends went to celebrate my birthday. We were greeted by Leia who was smiley, attentive and nothing was too much. She looked after us all day and was a pleasure. Thank you Leia

The cocktails were spot on ! However was a little to load for a social bat more for a club couldn’t hear conversation with friends ! They also felt the same ended up giving up and just looking around

Excellent service. Would recommend!

Visited York S&L the one near the bridge yesterday for a bottomless brunch! We were attended to by Deano! He was amazing funny and friendly. Nothing was a problem and not once did we need to ask for drinks they literally just kept coming!

Went to slug and lettus bath after three attempts getting mayo on food after asked for no mayo as allergic to it and being okay, served it and still waiting over a hour left without lunch for one person so disappointed won’t go there again

we booked an afternoon tea with cocktails at the Reading S&L branch via Virgin Experience days. The booking was clearly a cocktail / prosecco tea as printed on the VE card we took with us.

Once seated, the manager came and told us that the booking was a mock-tail and not a cocktail version. We paid extra for the cocktail version which was printed on the card.

Despite protests from my wife and I that we had paid extra, the manager refused to back down and provide the cocktail despite reading the VE booking to that effect. My wife also had an email confirmation from S&L booking admin that it was cocktail.

Unfortunately I became really angry with the manager and it totally spoil our experience. As it turned out the sandwiches were dry and old and the cakes even worse.

We never received our cocktails, an apology or a refund. Never again will I book at S&L

One other note I wanted to make: it's suspicious that S&L can advertise a more expensive experience on VE and then deliver a cheaper option, saying it's a 'mistake of the system' This can be construed as a scam by S&L to steal a few pounds without doing anything. The fact that the 'system' would not allow the manager to compromise to give us what we paid for, suggests fraud by the mothership.
What do you think?

Jack and jade was so so helpful! Amazing service and would 100% recommend !!! Thank you both

Peter was fab!! From the moment we sat he down he was attentive and a good host! We will be definitely coming back

This review is regarding The Slug & Lettuce in Bath. The eating area looked tatty and dark no atmosphere, (well not for afternoon tea) The toilets didn't look well cleaned and the hand dryers were not working. The music was far to loud could barely hear my wife sitting opposite me. I did ask for it to be turned down but it wasn't. I'm not sure they understand the concept of afternoon tea. It's not just about putting a tray of sandwiches (not very nice, looked thrown together) and cakes in front of the guests. It's about the ambience it's a time for friends and family to sit & talk and enjoy their surroundings. I'm sure the S& L has a place for lunch or an evening drink but as a venue for afternoon tea, definately not.

Slug and Lettuce bottomless brunch at Grainger Street, Newcastle was amazing. The service from Gemma and Emily was amazing and so welcoming. Then the food from Chef James was outstanding. Thank you to them all for making this experience so pleasant

Three “old but youthful” aunties celebrated the birthday of a gorgeous 25-year-old at the Slug and Lettuce! Having only popped in once during the day before, we weren’t quite sure what to expect in the evening — but we were treated like queens! 👑

Our food allergies were handled with great care, and all the staff were wonderfully attentive — especially Fathima, Tom, and the two lovely ladies behind the bar.

Thank you all for a fantastic evening — we felt thoroughly pampered and had an absolute blast! 🎉🍸

This in relation to Slug & Lettuce, Boar Lane, Leeds.
Complained via the website. Should have heard back by 3/11.
No reply by 5/11 so tried again.
Guess what? Still waiting....
Customer service completely non existent 😡

Awful staff at the Solihull pub in touchwood staff at the bar so rude