Slug and Lettuce Reviews 

Dirty glasses it took 6 attempts to find a clean glass after finding 2 lots of lipstick on the glass plus the gent toilet smell disgusting - Lincoln

Been for an afternoon tea today through buy a gift and it was absolutely disgusting
The sandwiches were nothing like you expect to see for an afternoon tea
Then the cakes came in a disgraceful plate and what we thought was a jelly but just strawberries in a presume juice
Husband enjoyed the scone
But would not rate it at all

If i could give no stars i would have. Party of 10 booked in for 1.30pm for a hen do. When we got there our table was not ready. We were told to all order individually at the bar which is ridiculous for a party of 10. When the QR was showing an error message. The last person in our group to order was told twice that the food she wanted for her mum was not in stock, having to leave the bar to tell her mum that their food is not available, she was then sent to the back of the queue this happened twice (to the bride) once we managed to find food that was available we were told the kitchen was too busy and their food would take roughly an hour to arrive, this resulted in 2 of our party not ordering any food we would have left if the rest of our party hadn’t already started eating as the food came out in drips and drabs. When questioned the manager on shift Chloe about the process she was rude and frankly didnt care that our event was ruined by them. Which was a shame because we wanted to spend time here and enjoy the cocktails. The only pleasant part of our experience was Carl who was friendly and helpful. The 1 star was earned by him alone.

Wouldn't even rate the Manchester one 2 star. We PREORDERED food and yet somehow they still took 2 and a half hours to arrive at the table. The food is absolute garbage even if it was hot, which guess what, no it was cold. No words on how f'in terrible it was. There staff didn't help, useless at knowing anything. They forgot drinks. Literally everything was terrible. AVOID AT ALL COSTS!!

awful food, food all came out very different times, dry chicken, overpriced, bad experience. unhappy with my birthday meal

I wanted to take a moment to express how impressed I am with the exceptional service provided by Elliyah during our visit to Sug and Lesses. From the moment we arrived, Elliyah made sure our experience was nothing short of fantastic. She ensured our drinks were constantly topped up and checked in with us frequently to make sure we were comfortable and well-catered for. The food was absolutely delicious, and Aaliyah attention to detail and friendly demeanor truly enhanced our dining experience. She never left our table once, always making sure we had everything we needed. It’s rare to come across such attentive and professional service, and we are incredibly grateful for her dedication. Thank you, , Elliyah for making our visit so amazing

Amazing brunch! Kyle is a Geeza!!

I was supposed to leave this review Friday but I was so drunk from our bottomless brunch I forgot! Kerry was our server and absolutely made our evening, full of energy, great food, great atmosphere. Definitely will return

Awful!
Make you pay £10 deposit in case you do not turn up for your booking!
We turned up to the slug & lettuce in York and it wasn’t somewhere where we could eat a meal.
It was pitch black, full of drunk youngsters and the music was deafening.
There was no way we could have eaten there !
I want my £10 back

I accidentally ordered drinks on the app to the wrong branch as the app defaults to the last place you were rather than using your location. The branch I was in (Richmond) wouldn't give me the drinks and told me to call the other branch (Waterloo) for a refund. I called them and they wouldn't refund me because they had already "used the stock". What would be pennies for them cost me £40 and they wouldn't even consider refunding me or fulfilling my order in the branch I was in. I am absolutely disgusted with Slug and Lettuce and will definitely take my business elsewhere from now on.

Derby branch.
Great food and excellent service, the staff went out of their way to accommodate us and we're very pleasant. Our server Olivia was friendly, attentive and very smiley.
A definite recommendation from us.

Nedward from Portsmouth was very attentive and friendly.

The food is appalling not fit for consumption i will never eat there again.
Full refund was given but it put a dampener on our day out.

I recently booked a table at the slug and lettuce on 27/04/2025 .. I booked afternoon tea for 13 but only 9 family members could make it ..I was told by the manager when I arrived that the four family members that did not turn up ..I would still have to pay for them .. which I think honk the s so unfair .. the afternoon tea was so disappointing.. stale bread and soggy due to the tomatoes. Cold pot of tea .. cakes were frozen .. but when arrived were melted and stuck together .. scones were dry ‘ I’m sorry I have been to a few afternoon tea venues and they have been beautiful.. I tried phoning head office but can’t get through.. £207 for 9 people .. as I had to pay for the four that didn’t come due to illness .. I will never go here again very very disappointed

Never booked here before, but thoroughly enjoyed it. Party of 6, wasn't sure what to do once we got in but was soon met by a hostess Lydia and Ethan the bar man very informative and welcoming. The drinks did not stop flowing never had to chase down someone for drinks Lydia asked before we needed any so definitely bottomless, food was lovely too

Slug and Lettuce Gunwharf. No one serving downstairs so went upstairs to get served to then be told by an obnoxious barmaid that it was table service only upstairs. Told her that we had been waiting 10 minutes downstairs for her to just walk off. Definitely will be telling all my friends and family to AVOID.

Visited Cardiff branch for a Mother’s Day afternoon tea treat, April 25. A pleasant experience, the food was tasty however value for money and portion quantity does not justify the £50 cost

*DEAN PARK CRESCENT BOURNEMOUTH* not very often I leave a review but wanted to say the biggest thank you to Chloe who looked after us for our bottomless brunch. Thank you for being so amazing and attentive. You are an asset to slug and lettuce and made tour experience the best ever thank you

Had the afternoon tea today, as my Mother’s Day treat, at the Slug and Lettuce in Preston.
It was disappointing to say the least. The sandwiches were okay (average at a push) but the desserts, even though they looked appetising, were in all honesty, inedible.
The scones were barely defrosted (I’m assuming they were previously frozen as they were extremely cold) and were so dense we had difficulty getting through them with a knife.
The churros smelled and tasted like they’d been deep fried in the same oil that had been previously used for fish and chips. Only two slices of our millionaire’s shortbread (?) had any shortbread base on it, the rest were just the caramel mousse/cream? and chocolate.
We did give the lady at the bar our brutally honest opinion regarding the desserts, and offered her a taste of the scones/churros, to prove our point. She politely, and wisely, declined. She was apologetic and explained that they didn’t make them on site but were just sent the desserts…..maybe it would be a wise decision to change suppliers?
I’ve given a one star rating purely for the coffee,
Won’t be going back anytime soon. Or ever.

I recently visited Slug & Lettuce, and unfortunately, my experience was far from enjoyable. During my visit, I had a wobbly table that made it nearly impossible to enjoy my drink. To make matters worse, the instability caused my pint of beer to spill all over me!

What really added to the disappointment was the staff's reaction – or rather, lack thereof. Despite clearly seeing the situation unfold, they didn’t seem bothered at all and offered no assistance. It felt like they just didn’t care.

To top it off, the tables were in a dreadful state, covered in pigeon poo. It was honestly quite disgusting and made me question the hygiene standards of the place. A bit of basic cleanliness and maintenance would make a huge difference.

I did raise this issue with the manager, but unfortunately, that didn’t make up for the inconvenience of walking home soaked through, not to mention the white spots left on my clothing. I expected some kind of compensation or at least a sincere apology, but neither was offered.

I expected better from such a well-known spot, and I hope management addresses these issues to improve the customer experience.