Have had a great experience with this company and customer service have been very quick and easy to deal with. Will continue to order my delicious beans from here.
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Brilliant fresh roasted coffee beans every few weeks. I can change delivery on line should I need less or more easily. Notified when payment taken and when roasted and sent. Delicious flavours. Only p... See more
Company replied
Appalling service, they do not respond to emails or phone calls. The coffee arrived in a damaged box and one of the 5kg bags was split open with the coffee beans everywhere, The other 5kg was stale co... See more
I ordered from their website over the weekend, but it’s now Thursday, and my order hasn’t arrived. Despite their policy of using Royal Mail Tracked 48, they didn’t use the tracked service. Customer se... See more
Company details
Written by the company
Small Batch Coffee were founded in Brighton in 2006 and have been roasting locally ever since. We have 6 locations across Brighton and Hove where customers come to chill out with friends, pets or their laptops to enjoy their local speciality coffee roaster and a bite to eat. You can buy our beans online or in our stores, and we also have a coffee club that introduces you to a new roast every single month.
Contact info
Units 1-3, Wellington House, Camden Street, BN41 1DU, Portslade, United Kingdom
- 01273 220 246
- info@smallbatchcoffee.co.uk
- www.smallbatchcoffee.co.uk
3.9
Great
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The coffee is always great
The coffee is always great
I don't buy coffee from anywhere else...
August 28, 2023
Great coffee subscription
Excellent ethically sourced coffee and flexibility to adjust subscription
August 24, 2023
Amazing beans and fast orders!
July 31, 2023
Fast and efficient- great tasting coffee
July 25, 2023
It still hasn’t been delivered…..
July 23, 2023
Satisfied customer
Improved delivery time. Excellent coffee as always. Burundi in particular very good.
July 17, 2023
Great coffee despatched swiftly.
July 13, 2023
Lovely coffee, great customer service
I love the coffee and really appreciate how it’s ground especially for stovetops. Great to get top notch decaf, and so swiftly delivered.
July 16, 2023
Great coffee
July 4, 2023
Quick delivery and the best coffee!
June 26, 2023
Super process
Super process! My coffee arrived very quickly and is really delicious. Great customer service too. Thank you!
June 19, 2023
Just to let you know that the delivery…
Just to let you know that the delivery of my order was really slow. Ordered on 3rd. Dispatched on 6th. But arrived only on 13th. Hope that this will not be the pattern with my monthly order. At least I already know the coffee will be great! Best wishes.
April 5, 2023
Horrible experience
Appalling service, they do not respond to emails or phone calls. The coffee arrived in a damaged box and one of the 5kg bags was split open with the coffee beans everywhere, The other 5kg was stale coffee beans ( not fresh at all) and looked like unsold coffee beans from two years ago. I can't believe I wasted almost £200 on this rubbish.
March 29, 2023
Unprompted review
Quite possibly my fav coffee place in…
Quite possibly my fav coffee place in town . Love to support local biz where possible and they r one of the first
January 18, 2023
Unprompted review
Absolutely loved my coffee
Absolutely loved my coffee! Arrived super quick and am enjoying receiving my coffee each fortnight
January 25, 2023
Fantastic, fresh coffee
The coffee I revieved was absolutely delicious. One of my new favourites.i had no issue with delivery however I ordered through a third party (beanz.com) due to an offer I had with a unit we bought. The coffee was amazing and very freshly Roasted on delivery, like 3 or 4 days.
January 3, 2023
Unprompted review
My coffee has failed to arrive for the…
My coffee has failed to arrive for the second time in a row and I have yet to hear back on this last occasion. Both the website and the automatic reply emails still seem to want to blame postal strikes that actually didn’t happen in the end. Very poor customer service.
November 11, 2022
Reply from Small Batch Coffee Roasters
Hello Steve, I'm so sorry you haven't received good service recently! This is far from what we aim for. I can see your order was successfully delivered last Thursday. To help us say sorry, I just went to apply a discount to your next few orders but I can see you've cancelled your subscription. If you did want to start it back up, please drop me an email (info@smallbatchcoffee.co.uk) and I'll help with some money off. Best wishes, Ella
Good decaf coffee
Very tasty decaf coffee by Small Batch Coffee Roasters. Very happy with the subscription. Highly recommended!
October 30, 2022
Reply from Small Batch Coffee Roasters
Thank you for your review! We're so glad you're loving our coffee.
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