SmartBuyGlasses Reviews 

Excellent company to deal with, every helpful and knowledgeable

I hate giving bad reviews, but my experience was terrible and could have been avoided.

I was planning a holiday. I bought new sunglasses with 2 months to spare. All good.
I got an email a couple of days later saying that they had looked at my prescription and choice of frames and would recommend that I upgrade to a higher spec of lens. Annoying, but I accepted the recommendation and paid the difference. They are the experts, right?

Then - silence. One week. Two weeks. Three weeks..... Nothing. I was getting close to going on holiday, so thought I should follow up. A fast reply came back saying sorry for the delay and that they would chase the dispensers and give me an extra 5% credit for the faff. Great.

Two days later, I was contacted telling me that my lens and frame combination was impossible and that they were never going to make the glasses for me. My order had just sat there, despite their 2 week turn around promise, and no one had bothered to check or tell me.

Needless to say, trust broken. Entirely avoidable, leaving me to run around to get new sunglasses made in a few days.

I'd recommend Glasses Direct. This is the first time I haven't used them and I regret it.

Easy to use extensive site.
Would definitely recommend and use again. 😊

Received excellent service. I ordered some Coach sunglasses for my daughter’s birthday, however (my mistake) mistook the delivery address, which meant they would arrive well after her birthday. I sent an email explaining my mistake and received an immediate reply saying they would do what they could. Lo and behold I received them 2 days prior to her birthday, a whole 6 days before they were expected. Glasses are lovely and I’m so pleased to actually receive good customer services from a company who seems to care about their customers - thank you

Arrived promptly very well packed and both frames are excellent 👌. Price is the cherry on top. Very good 👍

Good glasses with perfect prescription

No doubt that product was genuine. Fast despatch and item packed with care.
Thank you ☺️

Items not as described, delivery times listed as days but took months, then quantity of items that eventually arrived were incorrect. Took ages to get a refund

Excellent service and quality product, first class delivery system, I will definitely buy again from them.

Easy and fast with great support and communication. Thank you! This is my second pair of glasses and I will be back for more!

Used em for years and won't stop. Always easy and great customer service

Fantastic company! The glasses I ordered are perfect and the quality is fantastic. Very easy service to use when using a prescription too

Fantastic service, super fast delivery.

The team gave excellent service!
April 2026
Prompt, professional and really helpful. I appreciated this very much.
Kate McCoomb

Order was completed in good time and a fair price.

Great service and quality

Good communication, good price and a quality product, what’s not to love?.. Will def use again.

I’ve now had my varifocal glasses 6 months. I am extremely impressed! From ordering, there was regular updates on them being made. The frames are excellent quality. The quality of lenses and accuracy of varifocal is spot on! I was sceptical to begin with having always had my glasses from my local optician but I have saved a fortune for exact same quality. I highly recommend.