SmartBuyGlasses Reviews

17,253

•

4.6

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning how completely thrilled and pleased they are with their new purchases. Consumers frequently praise the wide range of stylish designer frames, highly affordable prices, and the exceptional overall quality of the prescription lenses. Customers also highlight the fast shipping service, the extremely easy navigation on the website, and the helpful communication received throughout. However, some customers also noted that delivery times occasionally took significantly longer than expected or faced minor unexpected shipping delays. A few other people also felt that dealing with product returns, refund requests, or occasional order discrepancies could sometimes become quite frustrating.

What people talk about most

Product

Reviewers express immense satisfaction with the quality and design of their glasses, highlighting excellent... See more

Quality

People report positive experiences with quality, highlighting that lenses are of a premium standard and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times and items... See more

Service

Clients share positive opinions on service, highlighting excellent communication and trustworthy support... See more

Order

Customers consistently note ambiguous experiences with order, highlighting both satisfaction and frustration.... See more

Reviews shaping this summary

Very happy with all purchases from SmartBuyGlasses. My experience with Customer services support is very positive and found them to be friendly, supportive and have good responding times when checking... See more

This was David Beckham (DB 7105 - 086), dark Havana. Frame arrived as described. Reasonably well packaged. Fast free shipping for a bargain price. Bargain price at £57.00 for an acetate frame at this... See more

I've just received my fourth order from Smartbuy Glasses and I'm once again thrilled with my purchase. Absolute bargain compared to my optician and my go-to when I need a new pair (or 5!) fantastic qu... See more

Fantastic value glasses. My friends all comment about how great my glasses are. Some even come with standard lenses included. I have just bought my self another 3 designer pairs. I do love this site... See more

Company details

Written by the company

SmartBuyGlasses is a leading local eyewear e-commerce in the UK. With over 15 years of expertise in the eyewear industry, SmartBuyGlasses sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, SmartBuyGlasses has everything you need for the clearest vision and optimal eye health.

Smartbuyglasses UK Support

Written by the company

180+ designer brands for less: The largest selection of designer eyewear online.
100-days returns: Shop with confidence! With our 100-day return policy, you can find your perfect pair.
Expert optical advice: Get professional optical advice from our in-house opticians and Optical Centre.
Unbeatable customer service: When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
24-month warranty: Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Help us envision a better world: We partner with organizations such as 1% for the Planet to create environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT and Oh My Woodness! help give back to communities to make a difference.

Contact info

4.6

Excellent

17K reviews

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All reviews

(17,253)

766 reviews in the last 12 months

April 8, 2026

Apr 9, 2026

Brilliant glasses

Brilliant glasses, brilliant prices and they kept in touch all the way.
Glasses arrived very promptly

April 9, 2026

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Updated Jun 11, 2026

Bought 2 pairs of progressive glasses

Bought 2 pairs of progressive glasses. It took over a month to get them. Sunglasses were perfect , 2nd pair definitely had the wrong prescription. It was like buying $300 cheaters. Customer service reached out and gave me a credit and full refund for the returned pair.

April 6, 2026

Unprompted review

Reply from SmartBuyGlasses

Updated May 16, 2026

Hello Dawn,

I’m sorry to hear about your experience—that’s definitely not what we want for our customers, especially after waiting that long for your glasses.

I’d really like to help make this right for you. Could you please share your order details with me? I’ll take a closer look into what may have happened with the prescription and reach out to you directly via email so we can sort this out as quickly as possible.

Looking forward to assisting you and turning this around.

Sincerely,
Hannah

-Update-

Hello Dawn,

I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.

I hope to hear from you soon!

Sincerely,
Ellen

Apr 8, 2026

Excellent service and support…

Excellent service and support every step of the process. I was really impressed by the speed of response. Top job.

April 8, 2026

Apr 8, 2026

Order done with great ease and speedy…

Order done with great ease and speedy delivery

April 8, 2026

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