Smart Clinic Reviews 

714
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and clinicians for being exceptionally kind, understanding, and patient, creating a truly supportive and judgment-free environment during appointments. Reviewers often mention feeling genuinely listened to and put completely at ease throughout the entire review process. People also highlight the remarkable efficiency of the service, noting that comprehensive reports are delivered very quickly and the digital platform is extremely user-friendly. Reviewers consistently appreciate how seamless, straightforward, and well-organized the entire procedure is from start to finish. Consumers note that everything is explained clearly, taking all the stress out of occupational health screenings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers felt comfortable,... See more

Service

Consumers find satisfaction in the professional service, highlighting that assessments are conducted with... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are exceptionally empathetic,... See more

User experience

Clients share positive opinions on user experience, highlighting how simple and efficient the entire process... See more

Response time

Customers expressed great satisfaction regarding the rapid response times and efficient scheduling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was lovely to face time somebody from the comforts of home.The appointment was made and so easy to join the online face to face chat.The questions were asked about my questionnaire that I filled i... See more

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

I was recently referred to smart clinic by my employer and I was nervous having never been through this process before. The lady I spoke to was amazing and a pleasure to speak to. She put me at ease a... See more

Company replied

Rated 5 out of 5 stars

Right from the start, Smart Clinic made everything so simple and straightforward. Every correspondence was clear and easy to follow. Bronwyn made me feel listened to on both my appointments and showe... See more

Company replied


Company details

  1. Occupational Health Service
  2. also in
  3. Health Consultant
  4. Wellness Program

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

714 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(714)

297 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful

The lady I spoke to was very friendly and understanding and made sure that I could tell her all the relevant information. She was happy to answer my questions and ensured that I was comfortable throughout the videocall. This was a very professional call.

June 9, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly employee, gave some helpful information

June 9, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Had an online meeting with Kerry who I…

Had an online meeting with Kerry who I had spoken to last year. A previous meeting with another person had failed due to a poor reception ( nobody’s fault just a tech problem) so I was very anxious that this would also fail but thankfully the meeting went ahead. Kerry was very professional but also very caring and supportive putting me at ease so that I felt able to try and share relevant info. I was happy with the report, I felt it gave a fair representation of what we discussed.

June 9, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

I have used this clinic many times and…

I have used this clinic many times and have always found the team to be extremely helpful, supportive, and professional. They take the time to listen, offer advice, and work with you to find the best possible solution. I have always felt heard and valued, and their willingness to help has made a real difference. I would highly recommend their services.

June 8, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

work report

The experience that I had was great. She took her time to explain and to listen and the report that I received was very professional and detailed.

June 1, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Very easy to arrange a telephone …

Very easy to arrange a telephone meeting. Doctor called at allotted time. Was thorough, polite and respectful. Explained the process in detail. Very happy with the service.

June 5, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

smart clinic

Great company, good experience. Very professional. Definitely recommend

June 5, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Lovely staff

The staff member that dealt with me was so lovely and made it easier to talk about my situation.

June 1, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

My experience

Polite, professional, sincere, good listener, informative, considerate

June 3, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Friendly, easy to talk to

I had an occy health assessment for fitness to work.
The lady was very friendly, easy to talk to. Made me feel comfortable.

June 2, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Anita was amazing

Anita was amazing, so empathetic, and supportive gave great advice and made me feel at ease in a difficult situation thank you🩷

June 2, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

I required a certified able to work…

I required a certified able to work document for my new job. The company forwarded all the details and all I had to do was fill in a simple questionnaire and confirm the findings.
Smart Clinic made it very simple and completed very quickly.
Excellent service.

June 1, 2026
Unprompted review
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

I was worried about the assessment as…

I was worried about the assessment as when you have health issues you worry that they will not be taken seriously or fairly as many organisations tick the equality box but do not support employees with disabilities, and often make working conditions difficult forcing the disabled employee to look else where. The nurse was kind, respectful and appeared to understand. I felt I could be open, honest and I felt safe to do so.

May 20, 2026
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Reply from Smart Clinic

Thank you for the kind feedback :)

Rated 5 out of 5 stars

Brilliant

Meredith was very helpful and considerate and thorough when reviewing all aspects of health and what would be reasonable to change at work :)

May 12, 2026
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Reply from Smart Clinic

Thank you :)

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