Smart Currency Exchange Reviews 2,140

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the process smooth and reassuring. The service is frequently described as excellent, efficient, and reliable, with many appreciating the clear communication and ease of transferring funds. People also highlight the seamless payment process and the secure user experience, which instills confidence, especially when dealing with large sums of money. However, some customers noted occasional issues, such as a delay in receiving payment or a lack of follow-up on a query. A few other people also felt that the exchange rates offered were not as competitive as those from other companies, and some experienced difficulties with bank transfers due to unclear information about the destination account.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the straightforward and easy... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

First time I've used this service . I was very apprehensive as I am not good with technology and always scared of being scammed . Sailed through with very few hiccups. Member of staff that I talked to... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

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Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Nick,

Thank you for taking the time to leave your review. Great to hear you were happy with the service!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Heard about Smart Currency from Beau…

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his weeks of persistence !

February 27, 2026
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Reply from Smart Currency Exchange

Hi Robert,

Thank you for your positive feedback. We were so pleased to hear that your sale went through smoothly!

We'll be sure to pass your thanks on to Rhys. We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Patient & Helpful & Efficient

Matthew was as patient as he was helpful. And he was VERY helpful. Three of us in three different countries in three different time zones (all of them different from Matthew's own) and Matthew was able to make it all happen and he did so quickly, efficiently and always in good humo(u)r.

March 3, 2026
Unprompted review
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Reply from Smart Currency Exchange

Hi Beverly,

Sounds like an interesting set of transfers - we love those!

We're so pleased you were happy with the service Matt was able to offer. We'll be sure to pass on your kind words.

If you know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very trustworthy and helpful company.

Very trustworthy and helpful company.

February 27, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tom,

Thank you for taking the time to leave your review. We're pleased you had a positive experience.

We hope to help with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I used Smart after a recommendation for…

I used Smart after a recommendation for when I was buying an apartment in Spain. With such big money being transferred I was quite scared. Matthew was amazing and calmed me down on numerous phone calls. He liaised with my solicitor in Spain.
The sale went ahead and I now have my dream apartment.
I would recommend Smart to anyone else in a similar situation.
I knew my money would be safe.
Huge thanks to Matthew and the fantastic team.
Alison from Stafford.

February 16, 2026
Unprompted review
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Reply from Smart Currency Exchange

Hi Alison,

Congratulations on your purchase!

We're so pleased we could be a part of your dream purchase. We'll be sure to pass your kind words on to Matt.

Please reach out if you need to transfer some more smaller amounts to Spain for furnishings, renovations, general living expenses or anything else!

Speak soon,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service from SmartCurrencyExchange

We have just sold our apartment in Spain & our estate agent Mikhaila from Riviera Rentals recommended we talk to Sonia atSmart Currency exchange. Sonia , in turn put us through to Alistair Archbold who works from the London office . Alistair was very helpful from the start & explained the process to us . He kept us updated with the exchange rates & kept in daily contact with us on how the market was going . Alistair was very professional and helpful from beginning to end of our money transfer . We would strongly recommend to everyone we know to use Smart Currency Exchange , thank you again to Sonia & Sashlin at the Calahonda office but most importantly to Alistair Archbold for his constant reassurance making the process very easy . David & Rosemarie Snow.

March 3, 2026
Unprompted review
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Reply from Smart Currency Exchange

Hi David and Rosemarie,

Thank you so much for your lovely review!

Congratulations on your sale. We're so pleased to hear you were happy with the service Alastair was able to provide.

Please let us know if you require any further assistance. Equally, if you think of any friends or family who might also benefit from this kind of service, you can refer them directly through our referral scheme: smartcurrencyexchange.com/tp-refer

Thanks again for your kind words. We look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, immediate service with fast and secure payment and a great rate. Will definitely use again 😁

February 26, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Lee,

Thank you so much for your review. We're so pleased to hear you were impressed with the service offered!

We look forward to helping you again next time.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Hassle free transactions

Smart Currency exchanges were involved in the money side of our property in France for over 12 months. They were very helpful from the start, gave good advice and called back every time on schedule. Their advice was advisory and not pushy. Would highly recommend them, particularly if you want to get a great deal now, but action it later on.

February 24, 2026
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Reply from Smart Currency Exchange

Hi Paul,

Thank you for your positive feedback. Great to hear that you've been happy with the guidance our team have provided.

If you have someone in mind to recommend us to, please refer them to us through our refer-a-friend scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Reassuring ...Aaron! from the start

Reassuring Aaron from the start. Kept updated, brilliant communication, swift simple procedure. Would use him again...and of course yourselves

February 20, 2026
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Reply from Smart Currency Exchange

Hi Ian,

Thank you for your kind review.

We'll be sure to pass your lovely words on to Aaron and the team and are so pleased to hear you've been happy with the service received.

We look forward to the next transfer!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Reassuring and made the entire process…

Reassuring and made the entire process easy to understand without any complications

February 18, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi John,

Thank you for your feedback. We're so pleased to hear that you felt reassured during the process and had a good experience with us.

We hope to help with your next transfer soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Super helpful staff and easy to use.

Have been using Smart for years now, but recently had to set up a new account and they couldn’t have made it easier for me, Super helpful folks that patiently talked me through every step.

The Portal is easy to use and the combination of passwords and 2FA keep my account secure.

February 17, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for being such a loyal customer!

It's warming to hear you're still happy with our service after all these years and that we've been able to support you.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Helpful service

They were in touch as soon as I registered. Had a later welcome call after sending me relevant information. Call was helpful. Transferring money was straightforward, money was in my Spanish account within a few hours.

February 16, 2026
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Reply from Smart Currency Exchange

Hi Ali,

Thank you for taking the time to leave your review. We're pleased to hear that your had a good experience with the speed of contact and payment!

We look forward to helping with your next payment.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very professional

Very professional, open and honest. Also worked promptly.

February 12, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Diane,

Thank you for your lovely words. We really appreciate you taking the time to leave your review.

We look forward to helping with your next payment!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great customer service and simple…

Great customer service and simple online transfer set up etc.

February 10, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Michael,

Thank you for taking the time to leave us a review.

It's great to hear you were happy with the process and customer service to get your transfer completed.

We look forward to helping you again.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very very helpful

February 10, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Janet,

Thank you for taking the time to leave your review. We're so glaf we were able to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I'm not good at putting my money in…

I'm not good at putting my money in someone else's hands but throughout my experience I felt nothing but confidence.
Clear guidance from people good to talk to and a service which was first class. My pounds in England arrived as euros in my French bank in hours. So smooth.

February 9, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Terry,

Thank you so much for your review.

We're so pleased you had a good experience with our service and we look forward to helping you again!

Should you have any more questions please don't hesitate to reach out. If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 2 out of 5 stars

Transfer refused after recipient accepted

Though the persons I interacted with were friendly, the company refused to transfer my funds which then had to be returned to an account in my name. This caused all sorts of delays, hassle and stress. This company was recommended for easy currency exchanges - not for me 😒

February 9, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

We're sorry to hear that we weren't able to process your transfer, and for the subsequent delays this may have caused.

On the rare occasions this does happen, our team put every effort into keeping you informed on the status of the transfer and return of funds, but we do understand the frustration and apologise for any inconvenience caused.

If there is anything further you would like to discuss with our team, please contact accounts@smartcurrencyexchange.com or call 020 7898 0541 and we'd be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Shop around to compare rates

I wanted to transfer a large sum to purchase a property abroad. This company was recommended by a friend as it doesn't charge fees.

The exchanges rate wasn't the best but I was assured the service would make it for it and its secure and trusted.

Call backs were scheduled and made on time. All very friendly.

The service was OK until I found a few other big companies offering much better exchange rates - savings of £1000 per £100,000 exchanged.

Communications about potentially cancelling the planned transactions have only been made via email - no calls made by the company.

Service is OK but not outstanding and there are better rates even after fees have been added.

February 2, 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mr B,

Thank you for taking the time to leave your review.

We're pleased to hear that the interactions you've had with our team were positive and that the service met expectations.

We do regret that you weren't happy with the exchange rates offered. We understand some other money transfer apps and services may initially offer better exchange rates on the day. However, many of these services have very limited customer support and no risk mitigation on your transfers.

With exchange rates moving by the second, working closely with your account manager to put the right plan in place for your transfers can save you thousands when compared to checking the rate right at the point of transfer.

If you have any more questions for our team, or would like to discuss your transfers further, you can reach our team on 020 7898 0541 or email info@smartcurrencyexchange.com

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Disappointed with transfer

I was under the impression my wire transfer would be to a US bank. However, it was to a USD account in the UK. Consequently the wire transfer charge from by bank was double. I won’t be using Smart Currency in the future.

February 6, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mary,

Thank you for taking the time to leave your review. We're sorry to hear about the charges from your bank in order to complete the transfer.

We're not able to control the charges put in place by the sending banks, but understand this can be frustrating. When clients bring this to our attention, we will always do everything we can to mitigate these costs - as we did for you by reimbursing the additional charges on your transfer.

Please let us know if you require any further assistance and we’d be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Constant contact with my

Constant contact with my account manager, there to advise me whenever I needed him.

February 6, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Christine,

Thank you for taking the time to leave your kind review. We're so pleased to hear you had a good experience with us.

We look forward to helping you again in the future.

Best regards,
The Smart Currency Exchange Team

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