Smart Currency Exchange Reviews 2,140

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the process smooth and reassuring. The service is frequently described as excellent, efficient, and reliable, with many appreciating the clear communication and ease of transferring funds. People also highlight the seamless payment process and the secure user experience, which instills confidence, especially when dealing with large sums of money. However, some customers noted occasional issues, such as a delay in receiving payment or a lack of follow-up on a query. A few other people also felt that the exchange rates offered were not as competitive as those from other companies, and some experienced difficulties with bank transfers due to unclear information about the destination account.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the straightforward and easy... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

First time I've used this service . I was very apprehensive as I am not good with technology and always scared of being scammed . Sailed through with very few hiccups. Member of staff that I talked to... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

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Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great communication and straight…

Great communication and straight forward transaction

January 5, 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for your kind words and for taking the time to leave a review.

We're pleased to hear you were happy and hope we can continue to help with all of your currency needs in the future.

Kind regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

First use of Smart Exchange

Great, fast service.

December 19, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Barbara,

Thank you for taking the time to leave us a review after using us for the first time.

We're pleased to hear you were happy and hope we can continue to help with all of your currency needs in the future.

Kind regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Patient. Clear. Thorough. Recommended

As my title says. Being nervous at first, Callum was very patient and explained the process thoroughly and efficiently. I was kept advised at each stage of my conversion and at completion was impressed with the speed of confirmation and deposit.

December 29, 2025
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Reply from Smart Currency Exchange

Hi Ian,

Happy New Year!

We appreciate your kind words and the time you took to share your experience. We've passed your kind words to Callum and we're delighted you were happy with the service he was able to offer.

We look forward to helping you with any future transfers you may need to make!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very helpful

This was my first transfer with Smart currency so had to give details on line. Being 75 years old I hadn’t a clue as to what I was doing but Alistair was brilliant helping me through all the stages with professionalism and patience. The only negative I have is that he was supposed to phone me back after I had an extra question (which I managed to sort out myself) but he never did.

December 29, 2025
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Reply from Smart Currency Exchange

Hi Joan,

Thank you for taking the time to leave your lovely review.

We understand that for some customers, transferring large sums of money can be an uncertain or even daunting process. I'm so pleased to hear we were able to help you throughout the process and answer your questions.

If you ever have any more questions, you can contact our team on 020 7898 0541 or email info@smartcurrencyexchange.com.

Thank you again, and we hope to speak with you soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great communication

December 24, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Philip,

Thank you for taking the time to leave your review. We very much appreciate it!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

From start to finish the transaction…

From start to finish the transaction was made so easy and the gentleman i delt with was so helpful . The money was sent to my sons bank account the day we did the transaction in the US .
I will be using this company again better than banks and a better rate .

December 22, 2025
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Reply from Smart Currency Exchange

Hi Juliette,

Thank you for your kind feedback. We're so pleased you had a good experience when making your payment.

We look forward to helping you again on your next transfer!

Thanks again, speak soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very professional service.

After making the initial contact with Smart Currency exchange they then emailed me back with the name of the new account manager and arranged a time to call me. The process was very professional and the money was transferred the same day after receiving my funds. Perhaps I could have got a better exchange rate but that was my fault for transferring money on the day our UK interest rates were lowered. Will definitely use this company again.

December 19, 2025
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Reply from Smart Currency Exchange

Hi Mr P,

Thank you for your positive feedback. We were so pleased to hear you had a good experience with our service and delighted that you will use us again!

If you know someone else who would appreciate our service, you can refer them through our referral scheme: smartcurrencyexchange.com/tp-refer

Thank you again, and we look forward to helping with your next payment.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Seamless and quick process transferring…

Seamless and quick process transferring funds from Germany to UK.

December 16, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Shelby,

Thank you for taking the time to leave your kind review. We're pleased to hear you had a good experience with our service.

If you have any queries or questions, please reach out to our team.

We look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

The exchange did exactly what they said…

The exchange did exactly what they said they would do, quick and efficient.

December 10, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tim and Lizzy,

Thank you so much for taking the time to leave your kind review. We're so pleased we were able to deliver the service expected.

We hope to help again the next time you need to transfer money abroad!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE

December 15, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for taking the time to leave us a review. We very much appreciate your kind words.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service and advice…

Excellent service and advice throughout.
Thank you Callum he was always responsive and so helpful.

December 15, 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for your kind words and taking the time to leave us a review. We're so pleased to hear you had a good experience with Callum.

We look forward to helping the next time you need to transfer money abroad.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Hugely Efficient

I had to do a transfer quickly into our Italian bank account. Danny was able to help me extremely quickly and efficiently and made the whole process hugely easy. I will continue to use Smart Currency Exchange for all of my foreign transactions.

December 12, 2025
Unprompted review
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Reply from Smart Currency Exchange

Hi Sarah,

We’re delighted to hear that you were happy with the service you received through Danny.

Thank you so much for taking the time to leave your kind review.

We look forward to helping with the next transfer!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

We received the best level of help

We received the best level of help. When you get to a certain age things get a little more difficult. Your operatives are always very patient with us.

December 12, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jean,

Thank you so much for your lovely review.

We are always happy to help, answer your questions and take things at your pace. We're so pleased we were able to help.

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

First currency transfer

Easy to transfer, good exchange rate, better than high street bank. Total transfer from UK account via Smart to French account all done on the same day.

December 12, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi William,

Thank you for your positive feedback. We're so pleased to hear that you were happy with the service you received.

We look forward to helping you the next time you need to transfer money overseas.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Smartcurrencyexchange Ltd are are a…

Smartcurrencyexchange Ltd are are a great company to deal with our account manager is so good and they kept us appraised of our transfers at all times our manager Baillie Manyon went above and beyond for us. Super quick transfers.

December 10, 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Paul,

We appreciate your kind words and the time you took to share your experience. We've passed your kind words on to Baillie and the team.

Should you have any more questions, please don't hesitate to reach out.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service

Everything was fast efficient and reliable

December 9, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tatiana,

We're so pleased you were happy with the experience you had with our service. We hope to assist with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I've used Smart Currency Exchange…

I've used Smart Currency Exchange previously and they were competitive with their rate and professional so this time around, for the purchase of my next home I used them again. Baillie handled my questions with ease and clarity, transferred funds to my French bank and gave me the confidence in them to gladly recommend them to friends.Thanks a million Smart!

December 10, 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi William,

Congratulations on your purchase! Thank you for trusting us again for your transfers - and for taking the time to leave your lovely review.

If you know someone who would also benefit from our services, you can get rewarded for recommending us to friends. Visit: smartcurrencyexchange.com/tp-refer to learn more.

Thanks once again, and we can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

They have a lot patience and explain…

They have a lot patience and explain everything

December 1, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Roni,

Thank you so much for taking the time to leave your kind review.

We're pleased to hear we were able to answer your questions and explain the process. We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service throughout

From the start Matthew was clear and helpful about the service offered. We were able to fix the rate we would receive and when there was a slight delay Matthew helped to extend the date required. great service.

December 5, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Colin,

Thank you for your positive feedback. We are delighted to hear you had a positive experience using a forward contract!

If you know someone who could use our help, you can recommend us to them through our referral scheme and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service with sensible analysis of current situation

From the initial contact to the successful completion of the transfer of fund in Euros to my French bank account I received courteous and efficient help. The vacillating exchange rate was a concern but a phone call from Arron enabled me to take advantage of a higher rate than I was was expecting. Thank you

November 25, 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hello,

Thank you for taking the time to leave your lovely review. We're so pleased to hear you were happy with the service you received.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

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