Smartzone Reviews 

WARNING TO ANYONE CONSIDERING DEALING WITH SMART ZONE

I want to share my experience with Smart Zone so others can make an informed decision before dealing with them.

When I initially opened my trade license with Smart Zone, I was informed that the cancellation cost would be approximately AED 3,500–4,000. However, when I later requested to cancel my license, I was quoted nearly AED 13,000 — an amount that was actually higher than the cost of renewing the trade license itself.

After leaving a Google review regarding my experience, I received a call from someone named Abhinav, who introduced himself as the Head of Client Relations. Following extensive discussions, the cancellation amount was suddenly reduced from nearly AED 13,000 to AED 5,200.

This raised serious concerns for me. If the process could be reduced by such a large margin, it raises the question of how the original amount was calculated in the first place. The difference represented a markup of more than 270% from the revised amount.

What made matters worse was that these cancellation costs and pricing structure were never clearly communicated to me when I initially issued the trade license. When I questioned this, I was told: “We are a business and we need to make profits.”

After the cancellation was completed, I was informed that: “The process is now complete, and you have no further liability to any government authority.” During this period, I was also repeatedly asked to delete my Google review because it was allegedly affecting their business.

However, something did not feel right. A few days later, I was informed that “CT de-registration and final filing” still needed to be completed. Abhinav assured me that Smart Zone would take care of it and requested my portal credentials to handle the process.

After multiple follow-ups and numerous unanswered calls, I was eventually told that Smart Zone would not complete the Corporate Tax deregistration and final quarter filing because it was “not in their scope of work,” as I did not have a yearly accounting package with them. I was then asked to pay an additional AED 2,000 to complete it.

Based on my personal experience, I found the communication inconsistent, the pricing unclear, and the support disappointing. My advice is to ask for every fee, service scope, cancellation cost, tax obligation, and written commitment upfront before signing anything.

Please do your due diligence before deciding to work with Smart Zone.

Extremely disappointing experience.

inconsistency and lack of transparency. I was clearly informed by an agent with the name "Suraj" that the cancellation cost would be between AED 3,000–4,000 (all inclusive). However, I was later sent a quotation for AED 8,000 from an agent with the name "Daryl". This kind of pricing discrepancy is unacceptable and raises serious concerns about how customers are being treated.

As a client who has honored all commitments, including timely payments and providing cheques as agreed, I expected a minimum level of professionalism and clarity. Instead, I received rigid responses, conflicting information, and poor communication throughout.

I strongly advise others to proceed with caution. Based on my experience, there are clear issues with transparency, consistency, and customer service.

Extremely unprofessional service. After payment, we had to constantly chase them for updates and support. I had to chase them on constantly messages, but received little to no response. They took the money, handled the licence part, and then dragged the work on and on without proper communication or transparency. I have full proof of the repeated follow-ups and lack of support. I would completely avoid!!

Charger worked well for 2 years

It’s been over 4 months, and I still haven’t received my refund from Smart Zone. This delay has caused me serious financial stress, and every attempt to get a straight answer has gone nowhere. From my experience, Suraj and Anjali were the main people involved, and they’ve consistently avoided responsibility or follow-through. I feel completely scammed. I trusted this company, but now I wouldn’t recommend them to anyone. Be very careful if you’re dealing with them.

This 5 star is for Ria Laxamana who came in right at the end of my dealings with Smart zone and was an absolute pleasure to deal with! Totally efficient and with her finger on the pulse, I highly recommend her!

Stay well away. These guys make promises that can't keep and then, when you ask for a refund, good luck on getting it, been waiting for months, just more empty promises.

I just rang Smartzone, KPMG answered the phone informed me that Smartzone has gone into receivership.

Fully agree with RobM, shame on Electric Ireland for recommending these cowboys without doing their Due Diligence.

I have been attempting to get Smartzone to install the charger I paid for since April... looks like that is doomed to failure.

Absolute disgrace not fit to be called a company, stay away from them and shame on Electic Ireland for partnering with them for Ev charger promotion.obviously didn’t do their homework

This review is just a repeat of every negative review below. Same story…. False promises, no call backs, EV charger not working intermittently since it was fitted in January. It is hard to believe that when you did get a member of staff on the phone that they didn’t know the ship was sinking.

To those staff who promised me a resolution whereby they would send out a technician to uninstall the charger and refund the money I paid .. shame on you. This was never going to happen. My experience with this company has been the worse customer experience I have ever encountered.

When they started to hang up the phone on me last week I knew it was pointless. My mental health had suffered enough, so I contracted a local company to install a charger and I paid them in full, no grant…

I now have a working charger and I am getting a full nights sleep, because I am not getting notifications on my phone “charging has stopped …” error” “rcd leakage” … rebooting after every notification in effort to have enough charge to take me to work in the morning.

An alarm company that said “there is money to be made in EV chargers” then subcontracted out the installations…. It is shocking the complete lack of regulation in this sector… then that’s Ireland all over.

After a nightmare to get installation done, in September...now October ev charger not working 😡 a orange light warning showing up....contact Smartzone..the company is gone!!!! they asking to contact Autel but Autel..said they don't provide any service or support ..we should contact installation company..by the others reviews from them with same issue..looks like Smartzone has desconected EV chargers installed...from server????....how Electric Ireland can recommend this company that has stolen our money from all of us ...and now what??? no responsibility from anyone...that is the way to push us to buy a electric cars??? It's a real shame...how can you agree to deceive people in such a way?🤬🤬🤬

Autel EV charger fitted. Worked for 6 weeks and has just stopped working now. An orange light has appeared on the LED display. Online search says it’s a resolvable error but that’s it! Cannot get a response from Autel and cannot get in touch with Smartzone. Seems Smartzone are gone??
Update. Got in contact with Smartzone and they Confirmed that they are in receivership since 17/10/23. They have advised that Autel are responsible for the charger under warranty but Autel have said that as per their internal procedure that it’s with the supplier/installer to resolve.

First installation was a nightmare, holes in walls, guy did not sign off on the work. They sent a second Tech to finish it off and they did a good job. Now after 1 month, my charger does not work and I have an orange light. Smart zone's Email and phone line is dead and contacting some employees I found company has gone into receivership. The orange light means the charger is most likely deactivated by the Server, i.e. Autel. I am trying to contact Autel but they will not respond, saying they only will talk to the retailer (catch 22 as they are bankrupt). I can only speculate why my charger has been remotely disabled, but happened at the same time as learning about receivership. Probable its connected but have not been able to get hold of anyone who knows the Autel charger to explain what happened or how to fix it.

Ordered a car charger install and they were really fast to take the deposit. 3 days before the install was due, got a call to say that their shipment of chargers was delayed and they needed to push install back by a month. Cancelled the order but still have no refund of my 299 euro deposit.
Initially it was no problem, someone from accounts would be in touch. Next time the guy said that he had forgotten to send the email to accounts.
The latest is that the emails are bouncing and now nobody is answering the phone (primary smartzone phone number).
Absolute frauds.

I had a charger installed by SmartZone on August 31st on the second agreed installation date. The first time the electrician was a no show. It did get installed successfully and worked fine until last week. It's stopped charging and has an orange warning light on the charger LED. I have tried to contact customer support in Smartzone and there is no answer to any of my calls and my emails bounce back when I email the support email provided on their website. It's really frustrating after paying so much money for what was a great charger that is now unless because of the lack of support and customer service from Smartzone.

I had ordered an EV home charger point over 2 months ago from smartzone and the installation has been cancelled twice at the last minute with several excuses so I have now requested a full refund of my 1500 euro as I had to pay extra for cable in case I needed it on installation to date I have not received a penny despite several emails and telephone calls. I honestly don’t know how they are getting away with this and how electric Ireland are recommended them. I will have no option but to go to small claims court to recoup my losses. If I had read the reviews on this company first I definitely would not have placed an order. Please avoid this company it has been an auful experience.

Please don’t order any goods from this company.
I paid €1300 to have an eV Charger fitted at my home. The money was taken from my Account immediately. Twice the installation was cancelled .First time the Installer had Covid. Second time they had none in stock. I requested a refund and despite numerous emails and phone calls I still haven’t received my money!
**Do not do business with this Company••

A dreadful dreadful company -
Don’t go near them if you value your sanity - I booked a car charger with them and they kept changing the delivery time so I cancelled and am waiting over a month for a refund of €1,300 - can’t get past reception - my anger is rising Electric Ireland recommended this shower -

This is the short version of the saga. Smartzone is the worst company I have ever dealt with. Paid in full for an install and was given a date 2 weeks later in May. Electricians arrived an hour late with no charger. They fit an isolator but no charger. Took them another 5 weeks and a huge amount of phone calls and emails to come back. The charger was delivered to the house but was not the charger I had ordered, the lead was 2.5m shorter than what I had ordered. Electrician was a no show again. Rang and was told I would be given a refund but they would install the charger as a good will gesture. Electrician arrived 4 hours later and fit the charger but it didn't work because the load management parts were not in stock. Managed to get the charger working myself. No refund issued. Another 7 weeks later and electricians arrive an hour late again. They fit the load management but didn't have the tools or knowledge to test it. I tested it myself and it was not working. Rang Smartzones offices and they didn't know why it was not working. Checked the equipment myself and they had the devices set up incorrctly and dangerously. They could have blown my main fuse. The CEO eventually rang me and after an argument agreed to refund me again. Another 4 weeks and still no refund, spoke to CEO again and he said he would process the refund. Another 2 weeks and he blocked my number. I have now lodged a case with the small claims court.
Update 19-10-23: The charger has now stopped working entirely and my e-mail seems to have been blocked by Smartzone. The charger has only been in 4 months.

If I could give this company minus 10 stars, I would. I feel like I'm being scammed at this stage. My thermostat hasn't been working properly since July. Reception takes my call, but no one ever calls back. I feel like they either don't believe the issues I'm having with my thermostat (it keeps reporting low or dead batteries despite me changing 3 three times since July, or the heating comes on spontaneously without me doing anything and I can't turn it off), or else they don't have any staff working for them (apart from the people who answer the phones). It's the most maddening experience and the worst customer service. Although i do feel sorry for the people answer the phones as I know they're doing their best, and on the receiving end of all of the customers frustrations. But still, it's not good enough...