Smartzone Reviews 

Everyone at smartzone was very helpful, the process of buying the car charger was very easy.
The electrician did an amazing job very clean. He stayed until the charger was online and working. I am really happy with my charger

Had Smartzone installed this year. Very simple to set up and easy to use on a daily basis. The peace of mind that comes after installation is invaluable.

I found this company really good. Care servis is brilliant and taking care of customer. Very helpful staff. I can only recommend.

No charger and still no refund despite multiple calls. No one takes responsibility to deal with issue. Everyone is sorry but no one gets back to the customer. Zero stars

Shocking service. I was given a date of may 17th for installation. After they came and the electrical work was finished I was told he didn’t have the charger with him and he’d come back another time.
After calling them, I was given a date of June 20th but I was sent an email the evening before to say my appointment was cancelled. My car is outside the door and I can only charge with a 3 pin plug.
Called them for a new date and I’m still waiting!!
Paid €1300 for nothing!!!!
Stay away from this company.

Absolutely horrendous do not use

We paid for an EV charger up front and arranged for the installation a couple of days before the car arrived.

The technician showed up and after a few hours mentioned to me that he did not actually have the physical charger and would need to come back to install it when they were on stock. How you can arrange an installation when you don’t have the stock is beyond me!

I ended up having the car for a week before the chargers got installed but that was not the end of the issues.

We now have the charger for two weeks and it has never worked properly, the scheduled charging is inconsistent and often leaves us scrambling to find a fast charger to charge the car and this morning it just stopped working completely and won’t even connect to the internet.

Avoid at all costs.

Ordered and paid for upfront an ev charger. Date of installation was agreed as today. Installer turned up as arranged and commenced work. After 3 hours he was ready to fit the actual charger but discovered he did not have it. He left saying he would fit it early next week. When I rang the office to confirm, I was informed that the fitting was scheduled for 11 July - another 4 weeks away. I have told them this is totally unacceptable and if the contract was not completed early next week, I would require a refund. Despite a number of phone calls I have failed to make contact with the staff member responsible or for her to phone me back. I have written to the owner but not sure if I will get any joy there. Looking at other reviews, my case is not unusual nor a temporary abberation- there are at least two other recent reviews to the same effect.

UPDATE
Have now got the charger installed today, thanks in no small part to Alexandra who has been fantastic in sorting out the problem. Every query was promptly answered by her. Surprisingly, the charger was installed by the Boss, Justin, who explained to me the difficulties they had experienced with the charger I had ordered. Unfortunately, this is something that did not come across in all the apologies and excuses they offered. I have now got a better charger. When I told Justin, not knowing who he was, that I was very annoyed at being given a date of 11July to finish the job, he responded "and so you should be". In all of the circumstances, particularly how matters were so well dealt with over the past week, I have up the star rating to 5.

Contacted Smartzone for an alarm system and on the scheduled installation date, the engineer turned up only to inform me that he hadn’t been given the equipment for the installation. He was quite apologetic and rang the office right there and apparently my installation date had been rescheduled but nobody had thought to inform me of the change. Even after this blunder, no one from Smartzone thought to ring me to offer another date. I had to chase this up with several phone calls and eventually spoke to a staff member who sounded very patronising and appeared to think he was doing me a favour by offering me another installation date 2 weeks away. Terrible customer service. I’ve since gone with another provider.

I paid up front as per the Companies policy for the installation of an EV Charger. My appointment was moved at short notice by a week and then an electrician did the installation. The quality of the installation work appears to be the only positive matter to date.

However, while the installation of the wiring has happened I have no charger actually supplied. So fully paid in advance but only half a job done.

I have rang smartzone on 8 occasions and the matter is still not resolved two weeks later. I have been given multiple false promises of the matter being resolved and still remain without a charger.

Effectively I am now locked into an agreement with smartzone as I cannot apply for my grant until the entire work is completed and they still hold 100% of the funds for the job without providing a solution.

I have received one phone call today from Smartzone, the first time I did not have to call myself to be informed once again my appointment has been cancelled and there are no chargers available.

So a warning to anyone dealing with Smartzone, that if you are requested to pay 100% up front for a job, ask whether they actually have chargers available for install. One would wonder are Smartzone actually in a financial position to fund and buy chargers or are they relying upon customers to forward pay for their own stock of chargers.

I remain without a charger for another period of time and Smartzone have not been able to commit to resolving the matter but retain all the funds. And appear to have no solutions.

I am an electric ireland customer and how Smartzone have retained their position as preferred provider is now questionable when I read other reviews of similar experiences.

Really disappointed with Smartzone, particularly after sales service. We paid for an EV charger upfront, they installed the charger as planned but the charger has never worked and we cannot get anyone to call us back or call out to fix it. Between myself and my wife we have called nearly ten times in a week and no call backs and no technician sent to resolve. Also the technician damaged an expensive item in our house, I reported this on one call and again no call back or offer of refund.
We are at the point of demanding a refund as we will have our EV in a few days and no charger available for it.
I would NOT recommend Smartzone to anyone. Quite obvious the underestimated the level of business coming their way due to Electric Ireland deal. This is really poor from Electric Ireland also as this offer came from their website/contract.

The engineer that installed the system was very knowledgeable and very pleasant . He worked away and when finished gave me a complete rundown on the system

Best home security as the purchase process was quick and easy and the installation was done very quick as well.

Quick, efficient responses. Friendly and knowledgeable staff.

I’m absolutely delighted with my new alarm system. It was installed by a very nice young who took his time to fully explain exactly how it works. A few days later I accidentally set the alarm off and almost immediately I was contacted by the control center. I highly recommend this company to anyone considering having an alarm fitted to their home.

Long story short, Smartzone have proven themselves to be a very customer focused company – – based on my experience.
All of the team did what they were asked to do, and in particular, Ms Clodagh Leahy went the extra mile in being of assistance with the grant application paperwork. If ever, there is an Olympics competition in customer service, Clodagh is a contender to win the gold medal.

Technician arrived early and was a pleasure to deal with. He immediately gave us options on control panel placement and quietly got on with his work.
When the system was installed, he went through the Smartzone app with my wife & I and synchronised it on both phones. He made sure we were comfortable with the system before he left. He was very knowledgeable, polite and left no mess.
We would have no hesitation in recommending!

Really frustrated with Smartzone scheduling. Booked and paid in full for installation of a Home EV charger. Rescheduled 3 times for install date, then twice they committed to come to my house and fit the charger and on both occasions it was a no-show with no contact from the company. The people on the phones are really friendly and apologetic but really poor communication and organisation.

Extremely poor installation causing damage to exterior wall of house, was assured this would be repaired but that was all I was assured, no response to follow up emails.

Really disappointed with Smartzone. Booked and paid for installation of a Home EV charger, multiple times they committed to come to my house and fit the charger and on each occasion they called me when they were meant to be onsite to cancel. Eventually I had to ask for a refund because they could not deliver. A waste of 2 months where I could have had the job done by someone else

I regret purchasing an alarm with Smartzone, a 3-year contract, with no possibility of cancellation. I used it in a year 2 times, and I had a false alarm, they called me and nothing had happened. They don't have direct debit and bad service.