Extremely unprofessional service. After payment, we had to constantly chase them for updates and support. I had to chase them on constantly messages, but received little to no response. They took the... See more
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I just rang Smartzone, KPMG answered the phone informed me that Smartzone has gone into receivership. Fully agree with RobM, shame on Electric Ireland for recommending these cowboys without doing... See more
It’s been over 4 months, and I still haven’t received my refund from Smart Zone. This delay has caused me serious financial stress, and every attempt to get a straight answer has gone nowhere. From my... See more
Installed the wall charger where 5M cable couldn't reach my car on driveway. Left without setting up my app so had to set it up myself, which was difficult,before I could charge my car. Left witho... See more
Company replied
Company details
Written by the company
Smartzone is the leader in Smart Home Solutions, delivering next generation services to monitor, protect and automate your home. More than a smart app or a cool thermostat, Smartzone seamlessly connects the key devices in your home on one platform — so they work together and work smarter. Each system is easily customised to your home or business needs. We partner with innovative companies whom you can consult to find the solution that’s right for you. Our technology platform delivers services and include Security, Energy & Water Management, Home Automation, Video/CCTV, and Wellness. Smartzone is happy to also offer EV (Electric Vehicle) chargers for sale and installation.
Contact info
Togher Road, Cork, Ireland
- www.smartzone.ie
1.8
Poor
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible after sales service.
This company just doesn’t care about their customers. We paid for a car charger to be installed at the beginning of September. We’ve had issues with the charger but cannot get hold of anyone to resolve the issue. Nearly two months on and 5 phone calls, 1 email and 1 fb private message and still no one has gotten back to us.
September 10, 2022
Unprompted review
The people at Smartzone were patient
The people at Smartzone were patient, thoughtful, and knowledgeable. I found their home alarm prices very reasonable and whenever I've had questions, their support team has always been able to find answers.
July 26, 2022
Unprompted review
Reply from Smartzone
Hi Roderick,
Thank you for your review. We are glad you have had such a positive experience with us. Our Customer Care team do their very best to make sure every one of our customers is well taken care of. We hope you are enjoying your Smartzone alarm system.
As always, if you ever need any help just give us a call!
Kind Regards,
The Smartzone Team
Great home alarm company in Ireland
I have worked with Smartzone to get security and home alarms setup at both my home and office. They were on time and the install was easy. I'm happy with the service and I find it really cool that I can view my cameras at my home or office even when I'm traveling. I would definitely recommend them if you need any help with home security, smart home, or EV chargers as all of my experiences with them have been great.
July 26, 2022
Unprompted review
Reply from Smartzone
Hi Casey,
We are thrilled to hear you are enjoying your Smartzone security system and that you had a positive experience with us. Being able to check in on your home or office cameras with ease on our Smartzone app is one of our favourite features too! Protecting what matters most is at the heart of what we do.
Thank you for your review. If you ever need any help, we are only a phone call away.
Kind Regards,
The Smartzone
Very happy with the product and…
Very happy with the product and service, you couldn't get a more interactive alarm system for your house. The customer care team are very good and always there to answer any question quickly and efficiently. Couldn't ask for more really.
July 24, 2020
Unprompted review
Reply from Smartzone
Hi Graham,
Thank you for your review. We are delighted that you are pleased with your alarm system and your overall experience with Smartzone! We value our customers and do our very best to look after each and every one of them.
If you ever need assistance, don't hesitate to get in touch.
Kind regards,
The Smartzone Team
An amazing system...
An amazing security and automation system that controls everything in my home, all from one app! Recommending it to all my friends and family
August 7, 2018
Unprompted review
Reply from Smartzone
Thanks Fiona.
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