Smiths of London Reviews 

8
•
TrustScore 4.5 out of 5

4.3

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Company details

  1. Car Service
  2. also in
  3. Car Inspection Station

Written by the company

Looking for a trusted garage in Croydon motorists rely on? Smith’s of London is your answer. With over 8 years of expertise, our team of qualified technicians at Smith’s of London has worked on all major vehicle brands, including Mercedes, Audi, Land Rover, Jaguar, BMW, and VW. Our skilled professionals can identify issues that other garages might miss. Whether you drive a hybrid, electric, petrol, or diesel vehicle, our expert technicians are here to help. We’re equipped to handle any task, from routine servicing to complex repairs. With an impressive 5.0-star rating on Google and 370+ five-star reviews, it’s clear why our clients trust us. You’ll always receive dealership-quality servicing at better value with us. Visit Smith’s of London today for a quality, first-time fix.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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4.3

All reviews

(8)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

This is how a garage should be run

This is how a garage should be run! From the moment we walked into the immaculately clean reception through to picking our car up everything was as so very well managed and run. All members of staff were polite, knowledgeable, helpful and honest about everything from start to finish. We had an oil light that would not go off and Liam and his staff made it their mission to resolve this issue at no extra labour costs to ourselves! We have absolutely no hesitation in returning and leaving our cars in their more than capable hands in the future.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Upfront & honest

I had a really good experience here. They inspected my vehicle, made me aware of potential upcoming issues (via images and a report) which meant I could fix them before a failure or breakdown. Explained the difference between the safety inspection and what an MOT covers (made a lot of sense once they explained how pointless an MOT was).

January 30, 2026
Unprompted review
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Reply from Smiths of London

Thank you for your kind words and the 5-stars Joseph, it is very much appreciated. We always aim to provide the kind of customer experience that we ourselves expect, so it is good to see that we have achieved this for you. Thank you.

Rated 5 out of 5 stars

Customer service is second to none!

Customer service is second to none!
The staff are incredibly friendly and helpful, full explanation of the works carried out, full breakdown of costs before carrying out authorised works.
During my time in the reception several customers came in and were all treated with the same friendly respect I had received.
Would recommend to anyone.

February 3, 2026
Unprompted review
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Reply from Smiths of London

Thank you Terry. Your positive review and 5-stars is much appreciated.

Rated 5 out of 5 stars

My second visit to Smiths of London…

My second visit to Smiths of London left me more impressed than ever. Friendly, competent and absolutely straight. Both Liam and Dayle really know their stuff about Jaguars and kept me informed throughout the repairs. Altogether the best garage experience possible.

November 5, 2025
Unprompted review
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Reply from Smiths of London

Thank you for your kind words Andrew, it is very much appreciated by Liam, Rebecca, Dayle, and the workshop team.

Rated 5 out of 5 stars

Professional good price with collection too

What professional reasonably priced team. They offered collection and returned to me later that day so no rushing to get to or back to work.
The work needed was explained and a quote given. It came back under the quote which was very welcome. Wouldn’t hesitate in recommending for mot and service

July 1, 2025
Unprompted review
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Reply from Smiths of London

Thank you for your kind words and recommendation Julia. My apologies for not responding sooner, we had overlooked checking our Trustpilot site!

Rated 5 out of 5 stars

A proper garage you can trust.

I have used Smiths for a few years now and I cannot recommend them highly enough.
My main contact has been with Liam who seems like a thoroughly decent honest man. As a woman who does not care to know anything about cars for years I have often felt like garages in London may take advantage of this. Smiths have been nothing but helpful, responsive and efficient in my several dealings with them over a few years. If you want a garage you feel you can trust defiantly try them.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service & efficiency

This was my first visit to this garage which was recommended to me. Liam and his team have provided a professional, trustworthy and efficient service.
I even saved some money, thanks to Liam's determination!
If I need anything else done, I'd know where to go.
Many thanks!

December 5, 2022
Unprompted review

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