SmoothSkin Reviews 100

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

It's a pretty great device! Works super well, with the results being visible after two weeks. My only comment would be that the time between the flashes is medium-speed (not fast) so the process... See more

Rated 4 out of 5 stars

Very cooling and a noticeable reduction in hair after 4 weeks, even in bikini line. Really enjoyed the cooling, and recommend ensuring area is freshly shaved, as any leftover hair is more painful... See more

Rated 5 out of 5 stars

I didn’t expect much when I got this device, as it was my first time using IPL and I wasn’t sure it would actually work, but the results have been much better than anticipated! It took about... See more

Rated 1 out of 5 stars

Just have many other have said, my machine stopped working after very little use. I have contacted customer service but received no reply. Edit: You’ve already got my details as I’ve contacted you... See more

Company replied

Company details

  1. Wellness Center
  2. Beauty Product Supplier
  3. Hair Removal Service
  4. Laser Hair Removal Service

Written by the company

Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.


Contact info

3.9

Great

TrustScore 4 out of 5

100 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

My order arrived and it doesn't work

My order arrived and it doesn't work? The email is no longer in use. The Instagram page seems dodgy.

August 23, 2023
Unprompted review
SmoothSkin logo

Reply from SmoothSkin

Hi, we are really sorry to hear there was an issue with your device. Please email us at support-uk@smoothskin.com so we can look into this and help you. Thanks

Rated 3 out of 5 stars

Device has arrived and only one sensor…

Device has arrived and only one sensor is working, very disappointing.

August 23, 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are really sorry to hear there is an issue with your device. Please email us at support-us@smoothskin.com so we can help.

Rated 2 out of 5 stars

I'm getting worried with these reviews

I'm getting worried with these reviews. My IPL was defective but when it did work I did see results. I am currently trying to contact support to solve the issue and their phone number doesn't work which really worries me.

I paid a lot of money for this device so I'm really hoping they come through with their 2 year warranty.

August 5, 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are sorry to hear this. Please contact support-us@smoothskin.com and we will look into this. Thanks

Rated 5 out of 5 stars

Game changer, once a week! what’s not to like

I’ve been using their hair remover light treatment for the past 13 weeks. It’s honestly been a game changer for me I’m 47 years old and I never realised how much of a burden, shaving or waxing my legs was.
I’m lucky and don’t have particularly heavy or thick hairs, but it’s there and when I shaved my legs it would be prickly and uncomfortable with the blunt hairs growing in again.
Using this once a week has changed as that. Four minutes per leg. with minimal to no discomfort. Treating at a steady pace I don’t forget where I’ve treated and the heat doesn’t build up so it’s not sore. At most some minimal discomfort but again that’s if I rushed it.
What’s not to like! a lot of hair hasn’t grown back and any that has comes in after a week was more soft and fine, so no more prickly legs.
I feel more organised and put together I have more time to focus on other matters, such as my training in bodybuilding, instead of having to go through the palaver of washing and shaving my legs every day. Waxing takes longer too and regrowth is never completely even, I’d have to set up wax or book appointment, so for me the light treatments are a no brainer. Quick simple and effective.
I would definitely recommend.

August 3, 2023
Unprompted review
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Reply from SmoothSkin

Thank you so much for your kind review. We are glad you have enjoyed using your SmoothSkin device.

Rated 1 out of 5 stars

Smooth skin + bare

Read up on device, checked colour range in skin and hair. Received very quickly, followed instructions to the letter. Unit flashed once and never flashed again. The unit switches on the fan works the blue light is on but will no longer work. In my case a total waste of money. Be warned does not work

August 2, 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are very sorry to hear there was issues with your device. Please contact us at support-uk@smoothskin.com and let us look into this. Thank you

Rated 1 out of 5 stars

Not delivered, fighting for refund

Purchased item nearly two months ago and still waiting for it to arrive. Have requested refund but have been told investigating with delivery company.

July 30, 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are very sorry to hear this. I would like to look into this for you. Where did you purchase the device from? Since we do not sell direct it is important for us to investigate any supply issues. Please email us at support-uk@smoothskin.com

Rated 4 out of 5 stars

The appliance is very easy to use

The appliance is very easy to use. The difficult part is trying not to overlap the treatment area. I had to let the appliance cool down between legs.
I am over the moon with the results. The hair that grew on my toes has totally gone the hair on my legs is considerably finer and more sparse. Highly recommend

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

This company is trash

This company is trash. There's no way of contacting them they send you a defective item doesn't even work barely vibrates. I have my own facial stuff that is way stronger than that and when you contact their health department or the refunds or the return or their damaged items nobody contacts you back I've sent over eight emails and nothing that crap does not work. Do not buy it if I can give you zero stars I would.

June 5, 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. The unit I purchased worked exactly 12 times. By then, it was too late to return. Provided receipt, photo, video for broken unit. They are NOT honoring their warranty. Do not buy from this company. Units are cheaply made, too.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great for male hair removal

Smooth Skin was easy to use and it avoided going into a Salon which made me feel a bit awkward when I had 3 leg sessions , Male hair removal is getting more acceptable especially in sports.
The reduction on chest hair has been really good, after 6 weeks, very noticeably less regrowth and slower, will be moving onto the legs soon, again in the privacy of my own home

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the results!

I’m so happy with the results, it’s my first time using an IPL device and I’ve found it very easy to use!
I’d definitely recommend this device!

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing results

My first time using an IPL device and I’m so happy with the results! Noticed a difference on the hair growth on my legs within approximately 5 weeks, my hair doesn’t grow as fast now and the device is so easy to use it takes no time at all. Very convenient, I would recommend this device for anyone looking to start their laser hair journey!

May 18, 2023
Unprompted review
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Reply from SmoothSkin

Thank you so much for your review! We're happy to hear about your positive experience with SmoothSkin.

Rated 5 out of 5 stars

I've been using it on my underarms for…

I've been using it on my underarms for 8 weeks, and I've only noticed a couple of hairs growing back. The results have been fantastic, and the process was painless. I can't wait to finish my treatment and see the final result.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Impressed by the result!

I bought the device six weeks ago. I was a bit sceptical the first time, but after 3 weeks, I was amazed by the result. Super easy to use, and I have noticed the significant changes. Not painful at all!
I can't wait to finish the 12 weeks and to be hair free for the summer!!

April 20, 2023
Unprompted review
Rated 3 out of 5 stars

The sensor is not very good

The sensor is not very good. It used to work fine but now it only works on some areas. I noticed they have launched a new version that has an attachment for smaller areas but it is not sold separately. So I guess it is good for some people of specific colour and specific hair, not great for me though.

April 20, 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are sorry to hear this. We would like to look into this, please email support-uk@smoothskin.com

Rated 1 out of 5 stars

Just remembered why I stopped using…

Just remembered why I stopped using this product. I found it again when having a clear out and thought I'd give it another go but the skin tone sensor is terrible. I have pale skin with blonde hair on my head but dark leg and under arm hair. The sensor will not work on my pale skin, it will only work if I put it on a white wall to test it.
Honestly I wouldn't waste your money.

April 15, 2023
Unprompted review
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Reply from SmoothSkin

Hello, we are really sorry to hear you are having trouble with your device. Please can you email support-uk@smoothskin.com so we can look into this. Thanks

Rated 5 out of 5 stars

Impressive results in very short time

I am using SmoothSkin since 5 weeks and I have dark brown hairs and light mediterranean skin. I got astonishing results; the product is absolutely fabulous!! A game changer! I cannot believe I am getting rid of waxing appointments and last minute shavings. And the skin is now constantly smooth as just shaved…you manage your time easily and there is no comparison with long and expensive sessions I did at beauty centres. I started with some areas were it was so great (as axils,bikini, lower legs) and I am now moving to others (upper lips,arms ,upper legs)…I love it!

March 19, 2023
Unprompted review
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Reply from SmoothSkin

Hello, thank you so much for your very kind review! We are so happy that you have experienced great results and are enjoying your SmoothSkin journey. Please keep us updated on your progress.

Rated 5 out of 5 stars

4 weeks in, I love it!

After 4 weeks of using this IPL hair removal, I have found an significant reduction in hair growth! I actually had close to no hair left.
Overall it's not painful at all, however in sensitive areas I used the 'gentle' option, which worked well!

The product comes in a very luxurious box, it's quite compact and looks high quality. The instructions are clear and it's easy to use.

March 1, 2023
Unprompted review

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