SmoothSkin Reviews 100

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It's a pretty great device! Works super well, with the results being visible after two weeks. My only comment would be that the time between the flashes is medium-speed (not fast) so the process... See more

Rated 4 out of 5 stars

Very cooling and a noticeable reduction in hair after 4 weeks, even in bikini line. Really enjoyed the cooling, and recommend ensuring area is freshly shaved, as any leftover hair is more painful... See more

Rated 5 out of 5 stars

I didn’t expect much when I got this device, as it was my first time using IPL and I wasn’t sure it would actually work, but the results have been much better than anticipated! It took about... See more

Rated 1 out of 5 stars

Just have many other have said, my machine stopped working after very little use. I have contacted customer service but received no reply. Edit: You’ve already got my details as I’ve contacted you... See more

Company replied

Company details

  1. Wellness Center
  2. Beauty Product Supplier
  3. Hair Removal Service
  4. Laser Hair Removal Service

Written by the company

Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.


Contact info

3.9

Great

TrustScore 4 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst product and company

Stay away! Stay away ! Stay away! I can’t remember a time where I had used such a bad product and delt with even worse customer service. I have never written a review let alone a bad review for a product but I needed to do it for a company like smooth skin.

I had first purchased the product and after it not working for me I wanted to return it as I was in my 90 day money back guarantee. Oh how wrong I was.

If you go on their website you will see that they have been very tactful with not mentioning how to return the product and when the customer could expect to get their money back.

It took me nearly a month and extremely frustrating phone calls to get sent a return label and surprise surprise it’s been a month and a half since I sent my product back and still no sign of my £300!!!!!!!!!!

Please please please if you don’t want to lose hundreds of pounds do not buy their products.

January 30, 2019
Unprompted review
SmoothSkin logo

Reply from SmoothSkin

Hi Madhvi,

We’re sorry to hear that you’ve had problems returning your product for a refund under our 90-day money-back guarantee. Your experience with is absolutely not how we like to treat our customers, and so we’d really like to investigate what’s gone wrong here, and of course to put things right as soon as possible. We’ve sent you a private message and hope to hear back from you soon.

Thanks,

The SmoothSkin Team

Rated 5 out of 5 stars

Really works!

I was beyond skeptical to try this but figured I had nothing to lose since I would be able to return it. I tried it and have been using it for about 2 months and am noticing a drastic difference already! I used to have to shave my legs like every other day and it’s been a week and a half since I’ve shaved and i still have no hair on my legs! I am definitely impressed and would recommend this machine!

January 30, 2019
Unprompted review
Rated 4 out of 5 stars

It’s taken a bit of getting used to but…

It’s taken a bit of getting used to but at last I am getting the desired results although there are still quite a few hairs coming through on my legs. Hopefully with the repeat treatment they will disappear. My underarms are still looking good though.

January 24, 2019
Unprompted review
Rated 3 out of 5 stars

So far it’s been good I haven’t seen…

So far it’s been good I haven’t seen results yet but I need to uses it for another onth. I am hoping there is replacement heads for lines, veins pigmentation.
Please let me know

January 23, 2019
Unprompted review
SmoothSkin logo

Reply from SmoothSkin

Hi Julie,

Thanks for taking the time to write a review. We’re glad to hear that you’re getting on well with your new SmoothSkin device. Please note though, our products are designed to tackle unwanted hair only.

If you’d like to chat through your regime with one of our trained advisors to get the most from your treatments please feel free to get in touch by email at support-uk@smoothskin.com, or by telephone at 0303 031 1024.

Thanks,

The SmoothSkin Team

Rated 5 out of 5 stars

Amazing product

Amazing product, highly recommended, so good. Recommended to a frnd and she ordered too. Both of us so happy.

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

This is amazing ....

I have only used this for about 4 weeks now and I've already seen a slowing in the hair growth on my body and face. I did try different things before, including laser treatment, and so far this is the only efficient way my hair showed a slowing in growth/ re-appearing so far. I hope that by the end of the 12 weeks I will experience the promise made regarding using Smooth Skin, I have high hopes looking at the results so far. Thank you, I am delighted so far.

January 21, 2019
Unprompted review
Rated 3 out of 5 stars

Terrible on facial hair!

It works ok on legs, arm pits and bikini line but terrible on my facial hair. It is now worse than before. Due to having to shave in preparation in using the smooth muse, I now have stubble on my chin within 12hrs. Very frustrating! So have mixed feelings about the product.

December 25, 2018
Unprompted review
SmoothSkin logo

Reply from SmoothSkin

Hi,

Thanks for your review. We're really sorry to hear that you’re struggling to get the results you were looking for on your facial hair. As you’re seeing results elsewhere it does sound like you’re using the device correctly, but if there’s anything at all that we can do to help please get in touch with our customer care team so that we can talk through your individual treatment regime and offer any extra advice or tips. You can reach us by email at support-uk@smoothskin.com, or on the phone on 0303 031 1024.


Thanks,

The SmoothSkin Team

Rated 1 out of 5 stars

You can't return it if it doesn't work…

You can't return it if it doesn't work for your skin type. US customers are no allowed to return merchandise. They didn't even respond to my email about the refund. I just got this automatic reply. Secondly, according to the skin tone pictures, I thought it work but apparently I was wrong. $279.00 lost but I wouldn't recommend due to how hard it is to contact someone if you have an issue.

December 19, 2018
Unprompted review
SmoothSkin logo

Reply from SmoothSkin

Hi Julia,

We’re really sorry to hear that you’ve had problems reaching our support team to return your order. Our US customers are absolutely welcome to return products for a full refund under our money-back guarantee, so if you’ve been told differently something has definitely gone wrong here. We’d really like to look into this and put things right for you. Please keep an eye on your inbox, we’ll be in touch shortly.

Thanks,

The SmoothSkin Team

Rated 1 out of 5 stars

Waste of money !

I have been using this now for approx 12 weeks and I have had no change in hair regrowth!
So to me it was a waste of money ! I really hoped that this would work as I had read some good reviews!

December 14, 2018
Unprompted review
SmoothSkin logo

Reply from SmoothSkin

Hi Jo,

Thank you for writing a review. We're really sorry to hear that you haven't achieved the results you were expecting and we’d like to look into this for you. Can you get in touch with our customer care team so that we can talk through your individual treatment regime and double check that your hair type is suitable for IPL treatment? If you’ve missed the window for our 90-Day Money-Back Guarantee, our customer care team may still be able to help. Please drop us an email to support-uk@smoothskin.com, or give us a ring on 0303 031 1024. Our advisors will be happy to discuss your individual regime and offer any extra advice or tips.


Thanks,

The SmoothSkin Team

Rated 5 out of 5 stars

As someone who suffers from pcos

As someone who suffers from pcos, trying to keep my legs smooth and hair free is a nightmare, daily shaving soon turns into a dreaded chore. I actually stumbled across smoothskin muse on Instagram and thought it was worth trying. I’m so glad I did. After 3 weeks of use under my arms we’re almost hair free, the regrowth is so slow that i now only shave them once a week and even at that there’s only 1 or 2 short hairs. I’ve been using it for 12 weeks now and my legs are now hair free for the 1st time in a long time! I can’t recommed smoothskin muse enough! I’ve never reviewed a product before but this was worth reviewing, especially if I can help anyone with pcos who thinks there’s nothing out there that can help.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Smoothskin IPL

I did a fair bit of research before investing in Smoothskin. I’m so glad that I did as it’s made a huge difference for me. I mostly use it for my face at the moment and as I’m sure some of you ladies will understand how time consuming and debilitating it can be to have this issue.
However, smoothskin has given me back some long lost confidence and I hope with continued use, my confidence will continue to improve. Definitely recommended.

December 12, 2018
Unprompted review
Rated 5 out of 5 stars

No more whiskas

I'm at that difficult age where whiskas are sprouting everywhere. In the space of only weeks I have smooth everything and my complexion is brighter. Also really pleased with the quality of the appliance. It was a lot of money but I feel I got value.

December 12, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing product.

Amazing product.
i was very sceptical of this working but believe me it does.
it was nerve racking in the beginning of either shaving and waxing most of my face but you do get into a routine of it, and after the first couple of tries you will be a wiz at it.
It does not hurt and i'm the biggest baby out there for pain and please believe me this product works and has changed my life in how i feel about my facial hair.
please give this a try you will not be disappointed.

December 12, 2018
Unprompted review
Show reviews in all languages. (100 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look