smove.video Reviews 

Awesome company, won’t get into much detail here but I had a situation out the gate and the customer service dept. handled it with grace! They were outstanding and I really appreciated that. Super happy with the product as well!

we've been using the smove in all our live streams, so far so good... it's worth mentioning the support staff was excellent in helping with the audio setup and was also kind in offering a credit back for a shipping delay on our second purchase. two thumbs up for the product and support. will definitely buy again and recommend.

Does not fit phones with a 6" screen even though it claims it fits all sizes. Facial tracking does not work. Object tracking does not work. Tech support just says, "facial tracking should work, we are marking this issue as resolved."

Great customer service! They handled my issue promptly and professionally. They couldn't figure out the problem, so they sent out a new one immediately. This clearly communicates a customer 1st attitude. Thank you!

Fast shipping, support responsive and helpful-we go through a lot of gear, this is a rock solid build, great video quality. We have already recommended it to our clients who are very happy with it. Thank you smove

I had some tech issues with my smove. Without any time at all the helped me with my issue and provided some amazing customer service! They are affordable & offer more than what normal brands did

Loving the Smove, its a lot of fun. I have been suing it with the camera app and it works great. Can't wait to really start using its features through the actual Smove App. This thing is going to create amazing content for my channels = $$$ 🌱💚🚀

I definitely recommend this company and its stabilizer. There was a small incident with the shipping company, and the response from Smove's support was incredible. They solved my problem as quickly and efficiently as possible.
I already have my stabilizer and it works very well. It satisfies all my expectations. I recommend it for all people from professional recordings to record your vacations.

We absolutely love our SMOVE. In fact, we purchased a second one! We are very happy with the quality of the video that we shoot with SMOVE and it is so easy to operate! We did have an issue with the first unit that we purchased, however, their customer service people immediately handled the situation and sent us a new unit so fast that we had very little downtime. Amazing product, amazing support!

The design is good and it's loaded with useful features. But if you start using many of the manual controls, or just try doing something that's not on auto...you will be disappointed. The product is just loaded with bugs. Whether it's the face detection not turning off, or the difficulty adjusting ISO, focus or exposure, it just seems the product came to market too soon. Too many of the features just do not work properly. You can wait for the SMOVE folks to hopefully iron out the problems, but I think there are other options out there.

I purchased the Smove pro mobile about 2 weeks ago. However, this product needs to come with warning 'You will be stopped!' I was stopped by at least 20 people who asked about this stabilizer and more I over heard asking who they were with what is that thing. I did show a few people how smooth it rotates and so far I have been impressed. I am using it with s8 plus and I am no profession photographer but video is great.

This is one of the best products that I have ever buy!!!!! Highly recommend. Really easy to use too. If you are scare to buy this because you are not to familiar with products like this,Than you are just like me!!!! I was super encourage to know that is super user friendly!!!!!!

Issues happen. Its what happens next that defines a company. I had a product show up defective. The awesome customer service people handled it by sending me a replacement immediately. No hassle, no fight and no red tape.

Recently I bought the smove for my jewelry blog, I’ve started doing live video and this has really helped to improve the quality of my presentation, so grateful and impressed by the product and the after sales support. I did my research priorhand and they were responsive and helpful.

WORST experience with customer support.
For those who value the time...
I'm not a fan to write reviews, but I had so much headache with this company so I registered on this website just to tell about my WORST experience.

1. Product for 240$ doesn't work... Failed on calibration part.
2. WORST CUSTUMER SUPPORT EVER.
3. I suppose to make 3 videos for this "support" to show that it doesn't work.Each time waiting for the response....
4. It took me 3 months to return my money.
5. They didn't return 35$ for shipping(2ways).

CONVOLUTION: This type of "service" for such an expensive tool it's insane...
Never again with Smove.
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Update after this review:
They had threaten us with legal action against us for posting this review and they lied that we are the only one who complained about not working product. I'm not a lawyer but that violats freedom of speech and consumer report rights. They also blackmailed us to remove this post in order to return money for shipping.

So I purchased the Smove stabilizer and LOVED it for a few weeks until I accidentally knocked it over and broke it. I didn't really pay attention to the warranty detail, (I never do), but apparently I was within the time allotted because they sent me a new one without question! :-)
I will definitely be more careful this time as it is a great product and very useful in my business of real estate.

Mas Musica is A full-service production company working in radio and with artists we had ordered the product to find out that the mailman delivered it to the wrong address long story short We never got it back .when I reached out to smove. They help me and resolving the issue so thank you Support staff

SAM did a stellar job of answering all my questions. Fantastic experience. Thank you Sam and Smove!

I would like to give thanks to the costumer support of smove for having a excellent costumer service and fast action to solve issue for completing my missing part of my smove pro mobile I'm very happy and exceed my satisfaction thanks smove for awesome product that I have.....!

Have tried to contact customer multiple times because the Smove starts freaking out and rotating all over the place. Surprised it doesn't through the phone off the gimbals. Would strongly not suggest because of the problem and because their customer service is horrible.

UPDATE 11/13/18: Smove customer service did finally reply back. After they acknowledged it was a defect in the gimbal they wanted me to pay to ship it back for a refund. We had considered keeping it but since they never replied until they saw this review it made us more hesitant. They also had excessively annoying instructions for shipping the defective item back and initially wanted me to pay for shipping. After telling them I didn't think I should have to pay for return shipping on a defective product they would have to "follow up on that" and then asked me to edit this review. I have bumped the review up to 2 stars because they are at least communicating but we still have a ways to go to get the issue resolved.

UPDATE 11/14/18: We thought we were getting some place with their customer service, but sadly we do not appear to be. We were going to return the gimbal and they did send info for us to print a label for the post office but we thought we would try to work things out and possibly get a new one and see if we could get something that was not defective. The bad part now is they appear to have blocked our email address or something as emails are no longer able to make it through and bounce back instead. Below is the message I have tried to send to them in hopes to see if we can get a non-defective product.
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I think I would like to try to see if we can get a replacement gimbal that is not defective as you said this one is. It seems I would be able to get what you advertised and you would benefit as follows:
1) If I truly did get a defect that does happen sometimes. If it works after we receive a new one I would be able to leave positive feedback.
2) I could also leave positive feedback on your Facebook page but the problem is you have banned me and I can no longer leave comments.
3) I am concerned about your mobile app, but again, if there is a defect and it resolves the issue then it would be another positive feedback on your app.
Please let me know your thoughts.
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Sadly we once again are unable to communicate with them.

UPDATE 11/14/18 @ 11:15 pm (EST) - I see you received a message here but when I respond to your emails they bounce back and say, "The e-mail message could not be delivered because the user's mailfolder is full.". You asked if I had an attachment, there were no attachments on the email.

UPDATE 11/23/18 @ 9:50 am (EST) - returned gimbal to Smoove but decided to not get a new one. Because they were so difficult to get a hold of initially and they only responded when they saw this review. Then after responding back and forth with them all of the email responses I sent were returned saying their mail folder was full. So the company then sent a new trouble ticket but sadly they never responded to that. At that point we decided to send the gimbal back for a full refund. Aside from the fact that the gimbal freaks out and tries to through your phone off it like a cowboy riding a bull, their customer service is quite limited. Not for sure why. Could be technical difficulties both with their device and their email but I do know that a customer should not have to continue to deal with the problems.

12/4/18 - It is outlined above. There has been plenty of time to refund our card for a defective product that not only does not work, but it will tear up your phone because the way it jerks your phone around After filling out they complaint at first they made it sound like they wanted to correct things. Now I am unable to respond to 2 different tickets because they appear to not be getting them. One of the tickets sends a reply back say their mailbox is full. Would strongly recommend avoiding this company.

12/19/18 - Still never heard back from ticket but after sending them a message on Facebook they did finally reply. In that conversation they stated that on this review I was disclosing "private conversations bw the company and customer and is a breach of the privacy policy and terms of use." They also asked me to "Please delete your review." Sadly at this point I have given up as it is clear they are more concerned about this review than they are about the actual product, their customer service and refunding my money from something that was sent back to them over a month ago. Quite honestly, it is as if they are trying to blackmail me and they won't give back my money until I delete this review. It is the strangest thing I have ever seen from a legit company. They have bent over backwards to get me to edit or delete this review but they fail to provide the simplest of customer service or provide a quality product that actually works. Sadly I have had to file a complaint with the credit card company to get my refund as it is clear this company has some serious quality and customer service issues.