smove.video Reviews 

Had a minor issue, and was on a tight timeline. The SMOVE Customer Service went above and beyond and I was able to receive a replacement very quickly. That’s not even mentioning the terrific gimbal!

I haven't been able to use my Smove, upon opening it I noticed there was a crack in one the arms. However the customer service I've received has been excellent! They responded right away and sent me a new one the same day I sent the broken one back. So far 5 out of 5

I had to get back on here and edit my review from before which you can see below. Here’s why; after leaving a poor review on their social media pages, I was happy to find that a kind employee that ran their Instagram page was eager to help me with my issue. They got me in contact with a new employee at smove named Olivia who was so incredibly helpful. She made sure that I was able to send back my old Smove and get a new one free of charge. They diagnosed the old one and sure enough, it was a defective and faulty product. I just received my new smove today. I have yet to try it out as I will need to take some time to balance it, but I can tell you that this experience was a heck of a lot better than the first one. They gave me a fair chance in explaining my issues with the product and were happy to help me the whole way through. I am genuinely grateful for people like them who honestly care about their products and their customer satisfaction. Thank you again, Olivia!
Warmly, Kelcie Anton

My first review: (1 star) I bought my SMOVE a few months back. I’m pretty certain I received a defective product because it would start jolting uncontrollably from the beginning even when I balanced it and tried all of the things that the SMOVE customer service requested I do. After the second time trying to use it, the back of the arm where the motor is began to heat up so hot that I couldn’t touch it and began smelling like burnt electronics. This was only after a few mins of have no it powered on. I reached out to customer service and they were absolutely terrible! I had a woman helping me that was just send me links to the same videos about how to fix unbalancing issues and completely disregarded all of the other issues I had. Just 3 weeks ago, it quit taking a charge and now it’s a useless hunk of plastic. I contacted customer service 3 times and by the third time, they never responded. I’m SO incredibly unsatisfied with this product.
- Kelcie Anton

NO CUSTOMER SERVICE AT ALL
I’ve been trying to return the SMOVE Stabilizer that I purchased over a month ago, my first email to them was 2 days after receiving the product. I sent emails , posted on their facebook pages and still no response. This is my last resource. If you are not sure about this product do not purchase because you will not get any help from them.

UPDATE

After I posted my review in Trustpilot in October 2018, they finally contacted us with ridiculous return instructions like making our return in the original shipping box! We had the product box, not the shipping box. Mostly because they took months to get back to us. Anyhow, we returned it on a different box and they refunded us fully and then kept sending us messages to update this review. So here it is.

Purchased a SMOVE mobile and it is meant to be a Stabilizer. As you can see from these videos, it is not stable. Every video has jitters/vibration/bumpy (worse than hand-holding).

I have contacted SMOVE Support and received no answer. No way to contact the company. many others are having the same issue.