SMR Direct Reviews 

357
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Thank you to SMR Direct for the professional and seamless handling of buying me fathers car. Their offer was better than what was offered from our local car dealers. Both Sean and Justin were very co... See more

Rated 5 out of 5 stars

I sold my late father’s 2 week old car to SMR, I found them to be a Very good company to deal with, a very professional service and actually paid a bit more than the main dealer offered me! I would d... See more

Rated 5 out of 5 stars

Our experience with SMR Direct, and with Justin was flawless. He offered a very reasonable price for our car. We were selling our car for the first time, but Justin was always patient with our corresp... See more

Company replied

Rated 5 out of 5 stars

My experience with selling my car with SMR Direct through Justin was brilliant even with some hiccups that was outwith their control. They offered a very reasonable price and from their correspondence... See more

Company replied

Company details

  1. Car Dealer

Written by the company

SMR DIRECT have over 25 years experience in the motor trade. We have worked in in both new & used car and light commercial vehicle sales. We specialise in the buying and supplying of high quality vehicles nationwide.


Contact info

5.0

Excellent

TrustScore 5 out of 5

357 reviews

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No recent history of asking for reviews

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5.0

All reviews

(357)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth car sale

From the initial phone call to the collection of the car, I realised that SMR Direct were professionals in their field.

Great communication, very friendly and prompt payment.

A pleasure to do business with!

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Seamless process - very high quality of service

We recently sold our 2 year old vehicle to SMR Direct. The initial phone call was made on a Thursday and within a week the transaction was completed. Not having sold a vehicle online before, we were a little nervous and concerned about potential scammers, however this company is one that you can trust and were thoroughly helpful at every stage of the process. Andy and Chris were trustworthy and helpful and we received a fair price for our vehicle. We will certainly recommend them to our friends should they be looking to sell a vehicle.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you to Andy for a very smooth and…

Thank you to Andy for a very smooth and pleasant transaction. We had a great experience and everything was handled professionally and not at any time did we feel pressured or anxious. From initial offer to collection and transfer of funds took 24 hours. Communication was great and Andy kept us informed every step of the way - even when we had a slight delay at the end. We will recommend you to everyone we know, and anyone reading this who may have the usual fears around selling your car to a dealer - you are in very safe and trustworthy hands.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Reasonable offer they stuck to

Very pleasant on the phone. Gave a reasonable offer and stuck to their offer on the day the car was inspected and taken away. Transfer of funds was imediate.

October 5, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Oliver,

Thanks for the review, great to hear you were pleased with our process.

Sean.

Rated 5 out of 5 stars

Concerned about the dealer-----Don't be with SMR !

I think we are all a little concerned when contacted by car dealers when selling a car. Will they act professionally, will they beat you down on price, will they try to find minute issues with your car when they come to collect that will alter their offer?
SMR were superb. They contacted me within a few minutes of my advert going live. We discussed my car in detail and a price was agreed. I was open and frank with them about my vehicle and its condition.
They collected 48 hours later, checked it out and agreed all details. There were no issues and the process to transfer funds was simple and verifiable prior to their departure.
Good communications and their paperwork exemplary. Copy of the finance settlement provided and clearance from HP house.
These are the guys that are setting a new standard that others need to follow!

October 5, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Tony,

Thanks for your comments. It must be the most detailed review we have received and explains how it all works from start to finish. I’m very pleased to hear we surpassed your expectations and that you feel we set a very high standard of service. In fairness the transaction was made straight forward with your accurate description. And the basis of our offer relies on what any vendor tells us initially.

I hope we can help in future if you are selling or buying.

Sean.

Rated 5 out of 5 stars

Professional service from start to finish

A very professional service from the first call and emails from Andy and then from meeting Sean in person who inspected my VW Golf R line, once vehicle was Checked, quoted amount was put into my account, paper work signed and car was loaded onto the trailer. I would recommend this company to anyone looking to easily sell there car hassle free! Simon

October 4, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Simon,

Great to hear your comments. We always try to make any transaction ‘hassle free’ I hope you found your replacement truck for work.

Sean.

Rated 5 out of 5 stars

From start to finish this company was…

From start to finish this company was professional and stress free. Andy was very efficient during the sale process and helpful, when I met Sean on the day of the sale he was very efficient and a pleasure to deal with and the sale was effortless, I would definitely recommend this company & look forward to dealing with them again in the future. Brian Y

September 13, 2021
Unprompted review
Rated 5 out of 5 stars

Very easy and simple process selling my…

Very easy and simple process selling my BMW. From the first conversations with Andy to the friendly and efficient pick up from my house by Chris. I had never sold a car in this way before and had always part exchanged, but I had no need to worry. All Very smooth and very efficient payment. With good level of ‘paperwork’ along the way right until finance settlement confirmation documents shared by Andy. Thanks and would highly recommend.

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

First time I sold my car privately-normally part exchange with dealer. Andy was brilliant, explained the process and picked up the car as stated. Will definitely recommend 👌.

August 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience

Never had an easier experience selling a car, seamless from start to finish. Great communication, honest guys and would highly recommend to anyone else.

August 17, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Dominic,

Thanks for the review. Your car must be the cleanest M series car I have ever seen! Thank you for your accurate description and flexibility around collection. I will pass your comments to the team.

Sean.

Rated 5 out of 5 stars

Selling my old car was so quick and simple

Having bought a brand new car, I needed to sell my almost 3 year old Hyundai Ioniq. SMR Direct contacted me 2 weeks into my 3 weeks of advertising on Auto Trader. SMR asked for my best price, which they accepted. The car was collected only 4 days later. I felt I had given a very honest assessment of my car, so following a close inspection, there was no haggling. The paperwork and payment was quickly completed. I very pleased with the speed of the selling process and the team at SMR were very professional and polite.

August 14, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Richard,

Thank you for your comments. I am pleased that our service was to your satisfaction and hope that we can help in the future. Enjoy your new EV!

Sean.

Rated 5 out of 5 stars

Exceptional service!

Exceptional service
I cannot fault Andy or SMR Direct for dealing with the purchase of my vehicle. It was an absolute seamless process and cannot praise highly enough for making the transaction go smoothly. Very honourable and genuine company.

August 11, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Hi Marisa,

Thank you for the review, its great when a transaction happens smoothly, your comments are much appreciated and I will pass them to Andy and all the guys.

Sean

Rated 5 out of 5 stars

First class selling experience.

I advertised my car for sale and was initially sceptical when SMR Direct were first to contact me (along with two other main dealers). Their price they offered was excellent and after checking out their feedback I decided to give them a try. I needn't have worried, Andy was true to his word with the offer and excellent with his communications. This must be the most hassle free way to sell a car! Forget the usual mainstream 'we buy blah, blah.com', these guys will not mess you about. SMR Direct have now given us the buying power to shop around for our next car.

August 9, 2021
Unprompted review
SMR Direct logo

Reply from SMR Direct

Hi Phil,

What a fantastic review! We really appreciate the feedback and it goes a long way to reassure future customers that we try very hard to please. We really do make the effort to ensure a hassle free transaction and your experience shows our system works. The team will be pleased with your comments. Many thanks.

Sean.

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