Smyths Toys Superstores Reviews 

I am extremely disappointed with the customer service I received at Smyths Toys Harlow.

I purchased a Flybar Racer Bumper Car for my son on 27 March 2026, but unfortunately it developed a fault and would not move even after being fully charged. Instead of receiving help with resolving the issue, I found the whole experience very upsetting.

During my visit, I felt the store manager spoke to me in a patronising and dismissive manner, including saying “good for you” when I explained that I had bought the item for my son. I did not feel treated with the respect or professionalism I expected.

After the disagreement, I was informed that my receipt had been blocked and was told I could not receive a refund. I have since been trying to resolve this through Customer Services and have spent days chasing updates, but the process has been slow and frustrating.

I understand that businesses have the right to deal with unacceptable behaviour appropriately. However, I believe customers should still have their concerns about faulty products handled fairly and professionally.

I hope Smyths investigates this matter properly and improves how complaints are handled in the future.

How can a big company like this not amend a delivery address or cancel an order how the hell does that happen .
Accidentally changed billing address instead of delivery address whom I no longer speak to and probably now won't get my daughter's birthday present. I emailed straight away after I got the email receipt
Shame on you for your stupid bloody delivery rules

Didn’t let me and my two friends in because we are under eighteen it’s age discrimination!!

I tried to enter the store to purchase my younger sister a Barbie doll. I was with three of my friends and we are 15 years of age. we didn’t mean any harm and when we tried to enter the store, they refused. as two other teenagers who we did not know who had gone in the store before us. The staff are very unfair and were following us around and stood at the front of the store and refused to let us enter. This was the day before my younger sister’s birthday and I was not able to buy her a Barbie doll. I wasn’t allowed to enter until the other teenagers left after they left. when I finally was allowed to enter, they continuously followed me around and made me feel very uncomfortable. The staff are very rude and I do not recommend zero stars.

I was with a few friends (were teenagers) and they refused to let us in because we were too big a group, while letting a family of 8-9 in next to us. It’s ageism. SMH.

worst customer service item never delivered tracking shows this Bad customer service say was delivered to collection point. That's a lie tracking shows out for delivery a month later. no emails to say at collection point. in process of charge back.

I ordered a parcel to be delivered to my niece for her birthday, this was delivered to an address down the street but no card left to say it had been dropped off. When I followed up with smyths to find out where the order was they provided an address and photo of a property from a distance supplied by dpd. The person at the address said they hadn’t received it which to be honest I think probably isn’t true, however I can’t prove otherwise. Smyths referred me to their fraud team stating they would take 7 days to investigate and dpd would likely visit the property they dropped it to. However the next morning I received an email saying they had delivered to a neighbour and it was now a civil matter between me and the neighbour and that they wouldn’t discuss the matter further. Firstly, I didn’t consent to the parcel being delivered anywhere but the delivery address I provided and my contract is with Smyths and in my view they have failed to deliver the goods to me. But also the fact I have been told that I can’t respond to the email is really poor service. Very disappointing from a big company and means I won’t be buying from them again

I purchased a stroller from smyths, we had the stroller for around 3/4 months. In this time the front wheels were faulty. I took it back and it got sent off to be checked, which come back as no fault. Smyths would not do anything to help this situation as they believed nothing to be wrong with the pram. However, the front wheels randomly falling off when going up/down a curb or into a doorway seems to me as unsafe. Would not order again.

Very disappointed with Smyths Toys.
We bought a bouncy castle, assembled it at home, and realised it wasn't suitable for us because we didn't know it had to run continuously with the blower on. We carefully packed everything back into the original packaging and returned it the next day with the receipt.
The refund was refused simply because the box had been opened, even though the item had never been used.
Be sure you're 100% happy before opening any product, as Smyths Toys may not accept returns once the packaging has been opened.

Awful company now 328.00 out of pocket so was expecting my daughters bday presents with dhl 1st delivery was delayed and couldnt take off work so 2nd delivery i thought ill just set a safe place well wouldnt let me didnt think for one minute they would leave over 300.00 worth of stuff on front door for everyone to see well that went but weirdly there was one parcel berween bins which i got from smyths same delivery guy well got hold of smyths spoke to someone that shouldnt even be in the job she was that rude basically saying they cant do a thing as the parcels were left at a same place i literally do not understand how in gods name is your front step a safe place this shop is diabolical stay clear they were gifts for my daughter and now i have to re purchase somewhere else

Terrible condition and no packaging inside. They handle your goods so poorly and when they arrived it looked like they just threw them into a box. There was no bubble wrap or anything. These are expensive and you would think they would handle with care. Customer support couldn't care and sent a ai generated message.

I bought a car seat in Carrickmines and as usual the staff were great, Zara new everything about all the car seats and was able to advise me and and she fitted the seat in my car. A young man called Davy carried the box to my car and opened it and took the empty box away for me, he was so helpful and kind id give 10 stars it the option was there.

Always able to find Pokemon TCG products at there stores. Normally drops stock on Fridays depending on where you live. Definitely coming back in the future.

Check you are getting your preorder bonus gifts when collecting video games at Smyths Toystore.
I was scammed by getting only half of the gift for purchasing StarFox for the Nintendo Switch 2.
This happened at their Biggleswade store. It if not the first time this has happened there either.
Order number UK290295050

Management seem to think company policy overrides the consumer rights act. This sentiment is also noted in other reviews on here. Will simply just shop elsewhere

Delivered my package to wrong address. Tried to call me a liar and privided geocoded/gps proof and proof via photo. Explained the geocoding was not my house and the front door colour was not the same. Offered no redress or refund. Have had to make a formal comlaint under consume rights act 2015. Terrible service and advise all to stay away from this shambles of a business they dont know how to treat honest customers correctly.

First order, never again.

I ordered an item for collection, money taken, order confirmed no problems so it seemed.

Received an email this morning saying they are unable to secure stock, check the website, they are still advertising 5+ available for pickup.

not a good first experience, do better

They sell collectible toys yet regularly send damaged items. Fine, but worse is the after-sales service where you have to go through several stages of contact until you can get through to a real human, and then you may as well not have as they're almost as useless.

I’m so frustrated at this.
I ordered £60 worth of goods from Smyths online.
The courier they used left the parcel at my front door in my block of flats and it has gone missing.
After I spoke to the help team, they said the courier left it at my front door with a picture and this is proof of delivery??? and it was my responsibility to ensure I was in to receive the parcel.
Under the consumer rights act 2015 this is wrong and just poor customer service.
So i’ve just gotta say goodbye money for there mistake?
Absolutely awful service

I ordered a number of toys online from their UK store for a five year olds birthday. Received all the relevant emails about the parcel being dispatched and the dispatch company successfully delivering the parcel.
Was then contacted by the child’s Mum to say the parcel never arrived. After a lot of difficulty I contacted the courier company who sent me a photo of the parcel being delivered to a man&a property I didn’t recognise. The courier company - Yodel - couldn’t have cared less that they delivered the parcel to the wrong address.
Now Smyths are insisting it was delivered to the right address and sent me the same photo of it being delivered to the wrong address. Totally exasperating dealing with Smyths and Yodel.
Avoid if you can, totally unreliable courier service and useless customer service