Smyths Toys Superstores Reviews 

My son and daugter in law chose the travel system that they wanted and and we went to purchase it for them from the shop in Luton. The staff were brilliant. Approached by a member of staff who helped us find what we were looking for and went to get it for us so we could pay. Whilst waiting another member of staff who was arriving for her shift saw us waiting and said she would be back out to help us shortly.
Items arrived at the desk all paid for with the first member of staff and the second member of staff loaded it all on to the trolley for us to take to our car.
Upon reaching the downstairs I thought we would have to go through the tills again to exit the building NO the very kind security guard let us through the entrance and offered to take the trolley back for me once loaded.
Its so nice to encounter people who actually seem to enjoy their work who were really polite, helpful and not pushing a sale on you.

Hi just to let everyone know out there,for people thats wanting a trampoline for their kids make sure you have been on steroids for the last 3 years to put it together. I got a 12foot by 8 foot trampoline and I wouldn't recommend this service is absolutely diabolical. This trampoline is terrible

good local toy shop in my area
nice staff and good prices

Smyth’s in Slough is corrupt. They show 15+ stock updated at 11pm and when the shop opens at 10am everything is gone. Staff are buying and selling to their friends.

Purchased a pram for £500 , delivery was quick and arrived fine . Found out today it's on sale for £100 less ?! Contacted Smyths customer service to be told we have to travel 1h20 to get a refund and buy another one ??! Surely they could just refund the difference?! Ridiculous customer service , won't be buying from them again . Unhappy customer.

Nearly didn't buy from them because of the reviews here so was motivated to leave our own - bought a water table on line and arrived less than 48 hours later. Would recommend and happily purchase from again online

I did an on line order yesterday to collect today for a toddler tricycle. As I was taking my granddaughter out. On arrival to collect, I asked if someone was able to assist me with the assembly. I was told no and that they wasn’t allowed as they were not insured. I then suggested that I would open the parcel and that maybe it would be a simple erection that I could do myself. I was then informed that if I opened the box, I wasn’t able to return. No good will whatsoever. I was even prepared to pay an additional fee, without success. What the hell has happened to common sense and a little bit of good will. 😡

Long queue for pokemon cards. Should do invites only.

Very poor online returns experience.

My return was confirmed as delivered and Smyths also confirmed receipt, yet I was still asked to prove I had returned it. I provided the requested details and evidence, but instead of resolving the refund, I was told to wait 5 working days, then 7 working days, and now another 7 working days while the case is passed between departments.

More than two weeks later, I am still chasing a refund for a return they have already confirmed receiving. There seems to be no communication between departments, and the customer is left chasing the issue.

Very frustrating and disappointing. I would be hesitant to order from Smyths online again.

I’m not writing to complain, but rather to highlight the inconsistency we experienced with your Toy Story naming event.

My daughter, Jessica, has recently undergone heart surgery and today was her first day out of the house. We had heard about the Toy Story naming event and, as she was dressed as Jessie, we hoped she would be able to receive her own Jessie doll.

Unfortunately, the Jessie dolls had sold out, so we chose a Rex instead. As your website stated that the offer applied to any Toy Story doll, we assumed this would still qualify. However, the store manager advised that it had to be a Jessie doll and would not honour the promotion with Rex. He also mentioned that there had been a lot of confusion from head office.

Having since seen comments on social media suggesting that children in other stores were offered a choice of Toy Story characters, we were disappointed by the inconsistency. What was meant to be a special first day out after a difficult few weeks ended on a rather sad note for my daughter.

I hope that for any future events, the terms and guidance provided to stores are clearer so that other children and families are not left disappointed.

1/5 — Avoid. 11 months, a faulty pool, and two companies blaming each other**

We bought a pool from Smyths that turned out to be faulty. What followed was 11 months of being passed back and forth between Smyths and the manufacturer, Bestway, with neither one taking responsibility.

Smyths told us to deal with Bestway directly instead of handling it themselves as the retailer — despite the fact that under the Consumer Rights Act 2015, our contract was with Smyths, not the manufacturer. Bestway then strung us along for months asking for more "evidence," at one point falsely claiming we had gone silent for nine months when in reality they hadn't contacted us at all.

When we went back to Smyths with the full correspondence trail, customer service repeatedly asked for "Smyths ticket numbers" — despite us having already explained, clearly, that no such tickets existed because Smyths never dealt with the issue directly in the first place. The same request was just repeated back to us, word for word, as if our explanation hadn't been read at all.

Nearly a year on, we still have a faulty pool, no refund, and no straight answer from either company. If you're considering buying from Smyths, or trusting a Bestway warranty, think carefully. Once something goes wrong, be prepared for months of being bounced between the two with nobody taking ownership.

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I would just like to compliment Maria your deputy manager for being so helpful and polite every time I visit your store! There was a customer at the click and collect desk Tuesday morning being so rude and disrespectful to her and I felt it was only right to say she did not deserve that, I've always had a great experience in your store, it's always so tidy and organised! It's gets a 5 star review from me. Keep up the great work Maria and Staff

I contacted Smyths Toys regarding an item that arrived in an excessively large box filled with unnecessary packaging. Due to my disability and mobility issues, I explained that disposing of such a large amount of waste is difficult for me.

After providing all of my details, I received a response stating they do not offer a waste disposal service. While they included an apology, they did not acknowledge the excessive packaging or the disability-related concerns I had raised.

I understand they may not collect packaging waste, but I would have appreciated a more thoughtful response and some recognition that the packaging used was disproportionate to the item ordered.

Received a used, dirty item instead of a new one. This is the second time I have ordered a bike/scooter as a gift from you and received a damaged product(both orders). The item is covered in dirt, the user manual is completely crinkled, and the box is damaged. Extremely disappointed with this poor level of service.
The website is not allowing me to process my refund online and is telling me to go to a physical store. I specifically ordered online to avoid visiting a store and to make the process convenient. As this was an online purchase, I require an online resolution. Utterly disappointed.

I pre-ordered an item which took over a month to arrive and when it did it was given to me with no packaging at all and could have come from anywhere but the worst bit was what it stated on the e-mail
Your order must be collected within 2 days of receiving this email. Uncollected orders will be cancelled.
Very rude indeed

Came into the Newport store today, to buy my granddaughter a new car seat, Becky has help us on numerous times , she was very good explaining the pros and cons on the different car seat ,before we came to the store this morning, we had 2 in mind, but after Becky explained everything and even try the car seat in our car , we went for one which was better for us. 10 out 10 Becky. Yours D.Parry

Placed an order with this scumbag company for click and collect. Received an email stating my order had been received, funds marked in my account. Then received an email stating my order was ready for collection until the following day. Then out of the blue, 2 hours later, received an email telling me my order had been cancelled. I emailed them asking what was going on, and received an email back confirming they had cancelled my order. No explanation, no apology at all, yet now when I look on their website the price of the item has increased! Disgusting company, shocking customer service. I hope they finally go out of business this year. Scum.

Predatory toys company with nowhere to go but down. They will like on returns to try to make you keep items, and there is 0 quality control when you order items from them. I have received multiple defective or damaged items in the past, and then they claimed I couldn't return them because it was "damaged," even though I received it in that condition. I never order from Smyths anymore. Paying another seller 5 quid extra to save the headache is very much worth it.

Smyths Online Toy Store is the best!
Every few weeks I go online and treat my 2 year old grandaughter! Lots of toys to choose from and delivery is superb!
Never had anything i regretted buying!
Keep up the good work Smyths! 😆

Very very bad customer service bought a toy online i have to check it online how its work toy is not good at all returns is hell of worst cant change it cant get refund