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SnickersdirectReviews 

428
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TrustScore 4 out of 5

3.8

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent service, highlighting the prompt and efficient processing of orders. Reviewers frequently mention the fast dispatch and quick delivery times, with many receiving their items within 24 hours or even the next day. The quality of the products, particularly the work pants, is also highly regarded for their durability and comfort. However, some customers experienced significant issues with delivery services, reporting delays and incorrect deliveries, often attributing these problems to specific couriers. A few other people also felt that the website's order status updates were not real-time, and some encountered difficulties with product sizing and return policies, leading to dissatisfaction.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast and efficient delivery, often... See more

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praise the products,... See more

Order

Users describe ambiguous interactions with order, with many customers experiencing significant delays and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, quick, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the excellent quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... See more

Rated 3 out of 5 stars

Snickers Direct good prices and quick dispatch. The courier service used awful. The link from their email would not allow me to nominate a safe place for the delivery. When it was delivered it stated... See more

Rated 3 out of 5 stars

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more

Rated 5 out of 5 stars

Dealt with this company for over 10 years Best products Best price Always let you know about your order If not in stock they keep you updated and send next day delivery Last purchase was... See more

Company details

  1. Clothing Store

Written by the company

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.

Contact info

3.8

Great

TrustScore 4 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(428)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Still waiting

Hard to rate something that hasn’t been received yet. Ordered two pairs of trousers and only after I’d paid was sent an email saying there out of stock. Could have still sent the other ones. 7-10 working days

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

From the customer service to end product absolutely brilliant

Carol in customer services was absolutely brilliant, most definitely the most helpful and happiest person I’ve ever spoken to in customer services for any company. Knows her job inside out. The staff in the shop same again brilliant set of people had the poor lad running round for me and he always stayed professional and continued to smile. Found my new workwear place.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Ease of ordering and great communication.
My ordered item was out of stock which I was then offered an alternative and still delivered when said.
Excellent service.

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a pair of Solid Gear Revolution…

Bought a pair of Solid Gear Revolution 2 GTX Safety Shoe Trainer, very light use as I am a gas engineer and run my own business and just in houses and only 10 months old, started to fall apart contacted as was just under a year, sent pictures through email and was told basically they will do nothing waste of £210!! Would not recommend to people I no in trades!!

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

First time customer, last time as well. What a headache.

Took way too long to get these pants given the price I had to pay.

Material feels substandard, threading isn’t finished in many places. Seems to be a giant quality control issue with this being my first order and them sending me jacked up clothing. Here I thought the British learned their lesson in WW1 & WW2.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

My parcel was delivered to the wrong…

My parcel was delivered to the wrong address and I had to go look for it.

January 21, 2025
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Brian,

Are you sure you ordered direct from us, the last time I can see you did was January 2018? I've sent a private request for your order details so I can look into this.

Thanks.

Rated 5 out of 5 stars

Excellent

I ordered these from Snickers because I first went automatically to Screwfix, which were £30 more and the delivery came next day... Which matched Screwfix! Easy to order, good communication, will definitely be looking at your website again for future requirements.

January 15, 2025
Unprompted review

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