SnickersdirectReviews 

428
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent service, highlighting the prompt and efficient processing of orders. Reviewers frequently mention the fast dispatch and quick delivery times, with many receiving their items within 24 hours or even the next day. The quality of the products, particularly the work pants, is also highly regarded for their durability and comfort. However, some customers experienced significant issues with delivery services, reporting delays and incorrect deliveries, often attributing these problems to specific couriers. A few other people also felt that the website's order status updates were not real-time, and some encountered difficulties with product sizing and return policies, leading to dissatisfaction.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast and efficient delivery, often... See more

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praise the products,... See more

Order

Users describe ambiguous interactions with order, with many customers experiencing significant delays and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, quick, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the excellent quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... See more

Rated 3 out of 5 stars

Snickers Direct good prices and quick dispatch. The courier service used awful. The link from their email would not allow me to nominate a safe place for the delivery. When it was delivered it stated... See more

Rated 3 out of 5 stars

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more

Rated 5 out of 5 stars

Dealt with this company for over 10 years Best products Best price Always let you know about your order If not in stock they keep you updated and send next day delivery Last purchase was... See more


Company details

  1. Clothing Store

Written by the company

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(428)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking Company

Shocking Company, this is the second time I’ve ordered through this company and yet they are quick enough to take the money then advise me they’re out of stock. STAY AWAY FROM THIS COMPANY!!!!!!!!!

December 17, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Requested further information in order to try and sort this our but didn't get a reply back.

Asked Trustpilot to help locate the order as we're not sure this is the correct company they're reviewing but they didn't help at all, hence this review for another company stands.

Rated 5 out of 5 stars

The purchase was easy

The purchase was easy. So far i’ve heard nothing about the shipping or tracking but it bas been over the Christmas holiday. Can’t wait to try these. Shipping rate to the States has held me back but this combo deal really helped. These will likely be my go to. Cheers and a Happy New Year. Michael

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very prompt postage. I had to return item on account of it being the wrong size, and refund showed in my bank account very quickly. Much appreciated!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered the wrong trousers for my son

Ordered the wrong trousers for my son, they came on Friday and I returned them after speaking to the lovely Carol who advised me on what I did wrong😊swapped and back at my house for Wed, how wonderful is that.
Happy son, Happy life😄

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

I order what I wanted took money then…

I order what I wanted took money then have a email saying it's out off stock not good at all and still waiting for them.

November 1, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Michael,

You ordered and paid for goods, there was a delay on them arriving at our UK warehouse so we sent you the email informing you of this delay - the original lead time given on the website was 3-5 days and this looks like it will be a couple of days longer.

I'll get this chased up on Monday and let you know more then.

Rated 2 out of 5 stars

I haven’t received the item

December 7, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Lauren,

The parcel was sent the same day on a next day service, we emailed you the tracking and if you login to your account you can see the tracking - you can also use the Yodel app to arrange for the parcel to be collected from a collection point.

The courier has been unable to deliver and needs more information, both us and them have been trying to contact you to sort it out. If you could use the Yodel app to help them (you'll need the tracking number in your account order history or on one of the emails) you can help them resolve it and get it delivered.

Also we're available via email sales@snickersdirect.co.uk and also via the telephone 01254 317001 to help which are the quickest way or resolving things.

Rated 1 out of 5 stars

Took way too long for order to be…

Took way too long for order to be received and when I asked about the order they said I’d have to pay the custom fees. Which was never said when ordering

November 26, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Eric,

You ordered from a UK site and we sadly can't control import duties which may or not be applicable depending upon your shipping address which was in this case the USA.

Rated 2 out of 5 stars

Poor quality zippers

I bought Snickers Allroundwork winter coat, the long version. After one season the zipper broke. They changed it free for guarantee, but the changed coat’s zipper also broke after one season and they didn’t change it anymore.

December 3, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Viktoria,

I can't find an order on our system for you, I've requested details via email.

Rated 3 out of 5 stars

Snickers direct are faultless let down by using yodel !!

Snickers direct are faultless as usual, I wouldn’t use anyone else. Just a shame they are let down by using yodel to deliver their items. My items didn’t turn up the first day as stated on the app, and on the second day the items were marked as delivered within the time slot specified but didn’t actually turn up till nearly 2 hours after.

November 28, 2024
Unprompted review
Rated 2 out of 5 stars

Dishonest

Over priced, they claim next day delivery but after you order you'll receive an email stating that the item you ordered isn't in stock and you'll have to wait (even though the website claimed it was in stock before ordering) But this is the best part, when you order from them you pay for the delivery charge which is usually £5 or £6 pounds, but if you return an item you pay again to return the item and then they also take £5 or £6 from your refund! Why? Who knows, since you have paid for the delivery and return why are they taking this money?

September 20, 2024
Unprompted review
Rated 3 out of 5 stars

Took 5 days to get to me which is to…

Took 5 days to get to me which is to long that’s the couriers fault, no option to leave in safe place or redirect to pickup point ,was told it was the way snickersdirect account was set up with yodel, workmen that wear workwear are not at home during the day so should be an option.

November 8, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Gavin,

Thanks for your feedback. We've taken this onboard and from this week customers will be able to request leave safe or pickup points in their orders via the courier app.

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