Snoozzzeeedog Reviews 278

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Be very aware of trading with this company and in particular Joe Spencer. Doesn't Pay their Suppliers and claim to not be trading as a company! Owe us nearly £8000 and continued trading via Dog Shows

Rated 5 out of 5 stars

Met the Snoozzzeee Dog Team at Bowood House Country Fair last weekend and was amazed by the quality of their products and attention to detail. The Team themselves were welcoming and on hand to answer... See more

Company replied

Rated 5 out of 5 stars

Well where to start. In today's competitive and high speed society, not many true Gentlemen do you find. BUT Joe, of this Company certainly fits the description in every sense of the word. Fantastic q... See more

Rated 5 out of 5 stars

Having ordered on line, I realized that I needed to delay delivery. Sent e-mail and prompt response received including personal telephone call to check details. So unlike the lack of response receive... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

Sarah Spencer welcome’s you to the Snoozzzeeedog Facebook Page, we are suppliers of dog treat biscuits and luxury pet bedding for dogs and cats. Based In Crewe, Cheshire, UK. we are one of the world’s leading Luxury pet bedding designer featuring supplies for pets and dog treat biscuits with a variety of luxury pet bedding for cats and dogs to choose from online. From pet beds to pet snacks, puppy training pads and duvets, we feature all the supplies for pets to meet most requirements for pet beds.


Contact info

4.0

Great

TrustScore 4 out of 5

278 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Loving good quality beds for your dogs.

We met you both at New Forest show two years running, both times have had a good chat with you both, and brought new beds for our dogs Samson and our new puppy Ralfie, but our last bed I just ordered from your site as our son had seen the last one we got from you the other week and liked it for his dogs, so I had to buy another dogs bed for him, the service and along with good quality dog beds we wouldn’t go anywhere else.

August 1, 2023
Rated 5 out of 5 stars

Absolutely fabulous dog beds

Absolutely fabulous dog beds. We have a number of these beds for around our house and our dogs love them. They are hard wearing, easy to wash. Wouldn’t buy any other beds.

August 9, 2023
Unprompted review
Rated 4 out of 5 stars

I'm impressed with the performance of…

I'm impressed with the performance of this cat litter! It clumps effectively, making cleaning a breeze, and it controls odors exceptionally well. The high-quality formula means I use less, making it cost-efficient too.

July 20, 2023
Unprompted review
Snoozzzeeedog logo

Reply from Snoozzzeeedog

Hi Alex, and thank you for a 4 star review but I believe you have reviewed the wrong company, we do not sell cat litter or Cat products. And I have no record of you on our data base.
Sarah S.

Rated 5 out of 5 stars

Top quality, hard wearing dog beds

We have 5 working Labradors and have purchased numerous dog beds over the years. We have found Snoozzzeee beds the best so far. Hard wearing and easy to wash. The reversible ones are great for hot & cold weather. Would recommend them

June 27, 2023
Rated 2 out of 5 stars

No customer service and lack of updates

I ordered four items at the end of June, I was phoned initially to say they had stock coming in and they sent me a complementary odour eliminator which I'm thrilled with and can't recommend enough. However since then I have had no update on my order. I have had no reply from my e mails and the customer service phone line is never manned, nor is there any answerphone service. I'm now left not knowing if I will get my pet beds before my new dog arrives or not. Unsure how I can even contact them for a refund if needed if they don't answer the phone or emails.

July 9, 2023
Rated 5 out of 5 stars

Super happy

Really great product. Worth every penny. My dogs are very happy in their new beds.
Brilliant customer service. I won’t go anywhere else.

June 20, 2023
Rated 5 out of 5 stars

Amazing!!

Amazing!!! My dogs love their new bed and the beautiful throw - quality products .
Anytime they need any bedding or blankets I will only buy snoozeedog - fabulous quick ordering and delivery as well thank you so much

May 12, 2023
Rated 5 out of 5 stars

Zooneee bed - Love it!

Bought a “zooneee” bed from their stand at All About Dogs show and couldn’t be happier with it! The owners were so lovely and chatty about the products, talking me through the different beds - more than happy to let my dog try out the bed first and get comfy so I could find the best fit for him! It fits so well at home and he is definitely a lot happier!

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

My third dog bed purchase from the…

My third dog bed purchase from the wonderful Snoozzzeeedog company.
Outstanding service and communication from first point of order.
Great choice of styles and colours,machine washable and tumble dry too!
Delivery within 48 hours.
Would never order anywhere else and our dog loves.
Especially comfortable inners for older dogs joints too!

April 20, 2023
Rated 5 out of 5 stars

Amazing company

As usual amazing service from this company. So quick to reply to messages and so caring and understanding. Not to mention that the beds are outstanding. Thank you 😊

April 12, 2023
Rated 5 out of 5 stars

Top dog beds

Sarah and Jo are very friendly helpful people, their dog beds are Tops.
My dogs love their new bed so much they race to be first on it when l let them in and in the morning they hear me coming down the stairs to let them out usually they get up,not now! I have to tell them to get up.That says it all ‘they love it’
Best dog beds l have seen anywhere!
Thanks again Emily

April 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products... their service needs to match it

The day before yesterday I gave this company a 1 star because their service recently has been dreadful. They have now restored my confidence by calling me, finding a suitable replacement product for the one I had ordered which is not in stock and giving me another item free of charge in recognition of inconvenience caused.

We have been buying Snoozzzeeedog beds for many years but in 2023 their service has been disappointing to say the least. I see they have had a couple of poor reviews recently and I really hope they can now turn things around because their products are genuinely the best in the market and I will be buying from them again.

April 19, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Communication was poor. None of my attempts to call were answered. Original estimated delivery was w/c 13th March. After countless attempts at calling, emailing and messaging on social media we finally received a response on the 20th March. Only then were we told that the dog bed we ordered was out of stock (not notified prior and still listed as being in stock on their website today). They asked if we were happy to wait a week, we said yes. After said week we were told 10 days to deliver. Having waited more than 10 days there was still no sign of the bed nor it being in stock. After then asking for an update, I was told there still wasn’t a bed available so requested a refund. That has come through, so we’ll now look elsewhere.

April 17, 2023
Unprompted review
Snoozzzeeedog logo

Reply from Snoozzzeeedog

Dear James,

I agree with your review and apologies to you for the disappointment I have caused you. You asked for a refund on the 12th April and we refunded you on the 14th April. Our beds are one of the best on the market and to that end people are getting to know this so we are just bombarded with orders especially Deluxe Donuts, unfortunately we have let a few customers down such as yourself as can be seen by the 1 star reviews. I take on board what you have said and I am temporally removing Deluxe Donuts off the site until we can fulfil and can satisfy the demand so not to disappoint any more good people like yourself.

I have made a note of your name on my system so if you do come back to us I will remember you and try to look after you better.

Sorry for the disappointment I have caused you.

I hope you find an alternative bed for your pet soon.


Sarah S.






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