Snoozzzeeedog Reviews 278

Excellent quality covers and beds , I have bought 3 items and all are great quality , also excellent customer service

The bed I ordered was out of stock so was called to discuss an alternative. Came the next day. Excellent service. The dogs will love it ….. but it’s for Christmas 💕

No communication when emailed about delivery on 2 occasions. Still waiting on order placed 5th Nov 21

Met Joe at the Sandringham xmas fair. We couldn't believe the choice , quality and price of what can only be described as the best dog beds on the market. Add to that the friendly welcome and incredible service with no pressure to buy and you get Snoozzzee dogs. We felt so comfortable chatting with them, we happily bought the bed and our dog has instantly made herself at home in her new Champagne velvet dog bed. If we could give more stars we would. Thank you, we met you as strangers and we feel we left as friends

I only gave 4 stars as my order wasn't confirmed in any way and I was left puzzled for a few days until I finally contacted Joe @ Snooozeee Dog. Joe apologised profusely and arranged with me to send a bed that was more appropriate for my dog's size than the one I ordered. The bed is so comfortable I would sleep in it myself! Happy ending and good Customer Service.

After a delay in postage I contacted snoozzzeeedog who apologised and kept me up to date with delivery. Recieved the xxxl doughnut bed today a love it. Excellent quality and great customer service

Hi snoozzzeee.
Just wanted to say a huge thank you for our donut beds. The service from start to finish has been superb…. Constant emails and texts to say when delivery was due. And the pups love them. And already put in another order.
Keep up the fab work !👍😘

Placed the order on 28/10/2022 and other than an email to say the order had been received did not hear anything until I chased it up a few days later.. when I emailed I was told that the stock would be delivered on the Monday after.. Monday came and went with no updates.. I them emailed again and was told that the stock was in transit and was in dubai (even though when I originally ordered the bed was in stock on the website) and I was given a tracking number to track the item.. the stock was then received by the store on 8/11/2022 and again did not get any update from the store until I had to email them again and ask what was happening to be told that the beds needed filling and then would be sent out for delivery.. its now 12/11/2022 and I have had an email late last night to say it's out with FedEx to be delivered on Monday 14/11/2022 (no idea why it cannot be delivered today 12/11/2022).. I just hope when my pooch does get his new bed he is happy in it.. I rated a 3 star because I cannot rate the bed yet but so far the delivery service has been shocking.. I understand that its a small business but the lack of communication has been terrible.

UPDATE

I changed the delivery preference to go to my nearest parcel store for collection (which is MY choice NOT YOURS!!! and part of fedex delivery service!!) whats actually happened is because you did not like my review or the reply to your email since you have intercepted the parcel by any means and then cancelled the order like a 5 year old child. As I stated in my last reply I will be contacting trading standards as when I made the purchase we entered into an agreement to have said purchase delivered to me within a timely manor.. I had the notification from fedex and changed my preferences so please don't put on here that you think I'm doing something dodgy! That's slander also. As I also said in the last email I should have just took note of the other reviews where you've took an age to deliver the goods after saying they're in stock on your website when they were actually in China & the then threw your toys out of your pram and cancelled other orders because you couldn't handle bad reviews. Thanks for cancelling I'll sleep better knowing I've not gave my money to a cowboy and ill take my money elsewhere!

We ordered the candy stripe bed. Absolute fantastic quality. Really well designed with materials that look like they are going to last a long time.

Great service quick delivery . Not sure if i ordered the wrong item but it was exchange without any issue.

Have the blanket and 4 of the beds and initially found them at crufts , so lovely to deal with and this review is long over due , beds so easy to clean and store during the day of dogs outside and the dogs all love them and room for all in blanket Great Dane , frenchies , pointer and poodle 🐩

Great products which perform as promised.
Helpful, knowledgeable and a pleasure to do business with.

Have not received item yet

Got email asking if I would like an XXL bed instead of the XL I ordered - have emailed several times declining the XXL bed and asking when I would receive the XL bed I ordered - but have had no reply

Oh my word what can I say about Snoozzzeeedog beds… fabulous delivery service, delivered when they said it would be, fantastic quality, washable , British made and above all my 2 Labradors absolutely love it! I would thoroughly recommend Snoozzzeeedog beds. Treat your beloved dog to one!,

We went to the ardingly show in September and spoke to the gentleman that was on the stand about the beds and he told us you had a supply/delivery problem due to them being stuck on containers, but if we ordered beds in stock on the website then they would be in the UK ware house.
So I ordered 2 beds total of £140 plus £ 7.95 which were in stock on the website on the 2nd of October.
On the 7th of October I was sent a email to review the beds.
I emailed Sarah on the 8th stating I had recieved this email and that I hadnt even recieved the beds yet and asked where they were.
Sarah did reply on a weekend with a very long email explaining about them being stuck in a container yes she did offer a refund and was apologetic however when I replied saying I still would like the beds but felt she was misleading customers when the website stated they were in stock but actually they were stuck on a container, sarah didnt reply just refunded me, so I emailed asked why she had done this.
And this is word for word the reply
(I have refunded you in full. You want my beds but you insult me by saying we are misleading our customers that is a very degrading statement to make in view of my full explanation.
Please buy your beds elsewhere. 
Your arrogance is truly bewildering.
Sarah Spencer.
I was so shocked at the lack of customer service and rudeness.
She then sent this email.
We arranged on the 30th September to fly 8 cartons of stock in that customers like yourself had delayed orders or anticipated orders 
Please read “ANTICIPATED ORDERS”
The bed you ordered is a popular item so I anticipated not only your items but others.
There was no misleading here.
These beds have only just arrived today 13th October at Sarah's warehouse as she so kindly provided shipping details.
So when I ordered on the website on the 2nd of October they showed in stock and they were not! THIS IS MISLEADING!!!
Sarah has called me a liar arrogant and has said I have been taught a lesson.
Sarah seems to have a answer for everything like office hours not working the weekend back orders website not running live stuck in containers. The website showed the beds in stock when ordered and all of the week I was expecting delivery, on the website it gives you a delivery time and when your spending this amount of money you dont expect to be mislead maybe you need to upgrade your website and employ more staff to keep up and not treat other customers like you have us.
I have never known anyone be so awful towards a customer as my partner has already pointed out to Sarah people make mistakes but it's how you respond and deal with them that shows your maturity etc
I would never recommend this company the way Sarah has treated me is a disgrace all because she didn't like me telling the truth and couldnt admit her mistake!

Very poor experience dealing with Sarah the owner...was misleading and rude!! Also started sending insults over Facebook!!!

We went to the south of England show and were told by the person there the dog beds he showed us on the website were instock and in the country. This was after explaining most of there stock was stuck in a shipping container somewhere..
After ordering and waiting patiently for them to arrive we had an email from the owner Sarah asking for a review.
We replied saying we couldn't give a review as we hadn't received the beds.
We then got an email explaining that the dogs beds were in a shipping container and not in the country this is after being told that the ones we wanted were available and in the country to buy.
When my partner sent an email back explaining thats misleading the owner came back calling her arrogant and sent our money back saying we had insulted her and that her beds were exclusive beds that only she decides who she sells to and that's not us!!
Seems like they are very exclusive because unless your going abroad to get them out of a container you cannot buy them as there aren't any in the country to buy!!

After the insults and rudeness of the owner we felt the only right thing to do is put a review as that is what started all this and what the Sarah wanted!!

Update. Oh dear!! the reply form Sarah is no surprise and untruthful. She has been nothing but rude and this reply she has put out is desperate at best. Please read other bad replys she has on here and you will see this is a common trait in her replys.
It's shocking how rude this lady is and how she feels justified in insulting people. To insinuate I have been making up my complaint is desperate and childish. Just like being insulted by being told we were mislead by the person representing her company at the south of England show. To then reply and say I should expect retaliation to that comment is something I would hear from my 11 old child in the school playground and not from a business owner.
All this over her company's mistake and 2 dog beds...worth £140!! Very sad!!

Alex

Unfortunately so far I can only rate you as 1 star as I placed my order and paid in full on the 27th of September, but as of yet 1st of October I have had no delivery or notification of shipping.
But lucky enough you have sent out the review form promptly.
Disappointed at this for the price you charge.

I bought one of these beds from a show about 5 years ago. It is well used by multiple dogs (as we had 5 gun dogs), and it is there go to bed out of all the beds. It is by far the best dog bed we have ever had in the 30 years we have had dogs. I’m amazed it hasn’t disintegrated by now like many of the others we have bought over the years. I bought another, not to replace the original as it is still in really good condition but to replace another bed we had which has expired. Will stick with snoozzeee dog beds from now on. Highly recommend.

Chester loving his new bed. Gorgeous