I rang the company and the sales guy was amazing, he walked me through all of the options, he then helped me put everything into the basket. But at that point we’d missed the 16:00 cut off and he said... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They know their stuff and are incredibly helpful. Our requirement was a tricky one as we needed chains for a rental car and only had the model confirmed 3 days before Christmas and we were driving in... See more
Company replied
I bought snow chains from them, for a BMW X5. This car has limited clearance, and the official BMW owner's manual recommends not to fit any chain... which would be illegal depending on where you dr... See more
Company replied
Ordered from the tyre size only and chains fitted perfectly. So simple. Good you tube video demonstrating fitting. Chains arrived the next day from ordering even after selecting standard delivery.... See more
Company replied
Company details
Written by the company
snowchains.com is the UK's leading snowchain supplier. We stock snow chains and winter driving accessories for all types of cars, 4x4 & commercial vehicles. Expert, knowledgeable staff can talk you through the different options and we offer nationwide, next day delivery. We have a showroom in Tonbridge, Kent
Contact info
Unit 18 Sanderson Way, TN9 1QF, Tonbridge, United Kingdom
- 01732360638
- polar@snowchains.com
- www.snowchains.com
Reply from Polar Automotive Ltd.
Hi Steven, Thank you so much for your review. I'm so pleased you were happy with our service, thank you for your feedback. Best wishes from The Polar Team
Snow chains for a Skiing Trip
Snowchains.com is close to me and so it was convenient to collect from them. I was needing a set of snow chains for a skiing trip and they gave me some good advice and was very helpful.
March 30, 2026
Reply from Polar Automotive Ltd.
Thank you so much for taking the time to leave us a review. I'm really pleased we were able to help you and hope you have a great skiing trip. Best wishes from The Polar Team
Arrived on time
March 9, 2026
Reply from Polar Automotive Ltd.
Hi John, Thanks very much for taking the time to leave us a review. We appreciate your feedback and are glad your chains arrived on time. Best wishes from The Polar Team
Reply from Polar Automotive Ltd.
Hi Charlotte, Thanks very much for taking the time to leave us a review. We appreciate your feedback. Best wishes from The polar Team
Excellent Service
Super fast delivery. Less than 24hrs from order to delivered. Perfect thank you.
March 12, 2026
Reply from Polar Automotive Ltd.
Hi Ian, Thanks so much for your your review. I'm really pleased we were able to get your chains out to you so speedily! Best wishes from The Polar Team
Outstanding Service
I had an issue with a part that I had received and telephoned Polar Automotive. The phone was answered quickly by Sean who resolved the problem immediately. Outstanding service. Thank you Sean.
March 9, 2026
Reply from Polar Automotive Ltd.
Hi Dave, Thanks so much for taking the time to leave us a review and for your positive feedback. I'm really sorry you had an issue, but am pleased we were able to resolve it quickly for you. I shall pass your feedback on to Sean. Best wishes from The Polar Team
Easy transaction at a reasonable price
Easy transaction at a reasonable price, very speedy delivery
February 27, 2026
Reply from Polar Automotive Ltd.
Hi Pauline, Thanks so much for your review. I'm really pleased you found us efficient and competitively priced, it's always good to get feedback so thanks again. Best wishes from The Polar Team
Reply from Polar Automotive Ltd.
Hi Will, Thanks so much for taking the time to leave us a review. I'm glad everything went well with your order and that you found the fitting instructions easy to use. Best wishes from The Polar Team
Nice bunch of guys
Nice bunch of guys. Very knowledgeable. Would go again and would highly recommend.
February 25, 2026
Reply from Polar Automotive Ltd.
Thanks so much for taking the time to leave us a review, we really appreciate the feedback. Many thanks for the recommendation too. Best wishes from the Polar Team
Great customer service.
Great customer service. If you are unsure about anything, give them a call. I would highly recommend them.
February 25, 2026
Reply from Polar Automotive Ltd.
Hi Martin, Many thanks for your lovely review. We always want to give excellent customer service, so I'm really pleased you were happy with us. Best wishes from The Polar Team
Snow chains fitted well
They arrived and we tried them out and the instructions were clear enough to follow.
Did one tyre first then the next the second was a lot easier !
March 4, 2026
Reply from Polar Automotive Ltd.
Hi Chris, Many thanks for the great review and the reminder that it's definitely easier to practice putting chains on first at home, rather than in the snow on the mountainside! Best wishes from The Polar Team
I rang the company and the sales guy…
I rang the company and the sales guy was amazing, he walked me through all of the options, he then helped me put everything into the basket. But at that point we’d missed the 16:00 cut off and he said “don’t worry, I’ll wait behind and personally make sure it gets packed and sent out for tomorrow” knowing we were travelling the following day! Apart from my company, I don’t know another one that gives that level of service! Outstanding!
March 2, 2026
Reply from Polar Automotive Ltd.
Hi Wayne, Thank you so much for your lovely review! We always want to give excellent customer service, so I'm really pleased we were able to help you out. I've passed your review on to the team, as it's always good to receive such positive feedback. Best wishes from The Polar Team
Excellent proactive and friendly
February 25, 2026
Reply from Polar Automotive Ltd.
Hi Steve, Thank you very much for your review. We really appreciate the feedback and are pleased you found us helpful and friendly :) Best wishes from The Polar Team
Excellent advice and top service
Excellent advice and top service. No hesitation in recommending
February 13, 2026
Unprompted review
Reply from Polar Automotive Ltd.
Hi Glenn, Thanks so much for your review. We really appreciate your feedback and are pleased you found us so helpful. Best wishes from The Polar Team
Exceptional service
I have purchased snow chains and snow socks from Polar Automative. The service and responses from Aidrian to any queries, including after sales, have always been prompt, informative and kind. This is an exceptional company.
February 20, 2026
Unprompted review
Reply from Polar Automotive Ltd.
Hi Julian, Thank you very much for your lovely review! We try hard to provide exceptional customer service, and so it was great to get your feedback. I shall make sure Adrian sees your review. Thanks again and best wishes from The Polar Team
Great service
Great service. DPD delivery let us down but Shaun managed to find a solution for us. Thanks all.
February 9, 2026
Reply from Polar Automotive Ltd.
Hi, Thank you very much for taking the time to leave us a review. I'm sorry DPD let you down, but am really pleased we managed to sort things out for you. Best wishes from The Polar Team
Ordered snow chains .quality good.very…
Ordered snow chains .quality good.very heavy.fast delivery .in truck ready for job in Italy..Great service
February 9, 2026
Reply from Polar Automotive Ltd.
Hi Dave, Thanks very much for taking the time to leave us a review. I'm so pleased you were happy with our service and glad the chains arrived in time for your Italian trip! Best wishes from The Polar Team
Excellent and Quick Service
If you don't know which one is the best product for your vehicle, just give them a quick call and they are more than happy to go extra mile and explain to you. Item is as described and easy to install.
February 2, 2026
Reply from Polar Automotive Ltd.
Hi Azis, Thanks so much for your lovely review. We always want to give great customer service, so I am really pleased you were happy with the help we gave you. Thanks for the feedback. Best wishes from The Polar Team
Great service
Brought snow chains from them. Chains weren’t fitting and they asked me to bring to them. Drove down and they tested and immediately replaced with a larger pair. Very good service
February 2, 2026
Reply from Polar Automotive Ltd.
Hi Robert, Thanks so much for taking the time to leave us a review. I am so pleased you were happy with our service and that we were able to solve your fitting issue. Best wishes from The Polar Team
Great chains easy to use
February 9, 2026
Reply from Polar Automotive Ltd.
Hi John, Many thanks for taking the time to leave us a review, we really appreciate the feedback. Best wishes from The Polar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.