SCAM. THEY DONT EVEN HAVE CONTACT NUMBER. IT TAKES FOREVER BEFORE YOU RECEIVE YOUR ORDER
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in bran... See more
I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in... See more
Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t... See more
Company replied
Company details
Information provided by various external sources
Affordable luxury !
Contact info
Replied to 24% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem put right.
Good communication when I asked a question, easy ordering and prompt delivery, well packaged. Very pleased with actual process.
However, the perfume I ordered - Climat eau de toilette by Lancome,
smelled very differently from the original. I don't know if the composition has changed over the years, but this had an underlying chemical smell and the colour was bright yellow whereas the original used to be colourless. I am very disappointed at the waste of money as I cannot wear this and would not give to anyone else. All the packaging looked genuine, but the smell was unrecognisable.
Sobelia sent me a prepaid label to return the item and refunded me in full, no quibble.

Reply from Sobelia
I was very happy with the service
I was very happy with the service
Vety professional I would deal with them again
The shipping may be slow, but...
The shipping may be slow, but I can't beat 35% in savings on my favourite cologne or my wife's favourite perfume. Legit service, timely response to emails - really worth a shot. Can't beat the prices! Give it a go (and give it some time for delivery) and you'll be properly chuffed. 10/10!
Excellent customer service
I ordered a 120ml bottle and instead got a 100ml bottle.
Sobelia understood this was their mistake and refunded me the difference within the next day.
I know you may think this is a bad thing in getting orders incorrect but it’s refreshing to find a company that replies to your concerns and does the right thing.
Mistakes happen but to be rectified with such speed is a plus.
Thank you.
Relatively quick shipping so can’t…
Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t full. Opening the box the bottle was damp (obviously the perfumes leaked from the travel) half the sticker of the bottle is scraped and also peeled off, this was meant to be a gift but i can’t give it to someone as a gift in the state it is. Won’t be purchasing again please be aware.

Reply from Sobelia
I was very disappointed when I received…
I was very disappointed when I received my order - I specifically ordered from this site as I wanted the perfume in the original bottle and packaging. Unfortunately I received the new design, which had i wanted, I could have bought off numerous other websites cheaper

Reply from Sobelia
Patience
Hi Sobelia
Ignore the message it was written by my younger brother that does not know anything about the situation.
Sorry.
Regards

Reply from Sobelia
Slow and poor packaging
I bought a niche fragrance and it took 3 weeks to arrive. Apart from that, the fragrance came inside the brown box without any kind of protection around it so the fragrance box was a bit damaged. Also, there was no plastic around it, it was already unboxed, I'm even wondering if the perfume was already used. Really bad experience, unfortunately.
Recently purchased a niche fragrance…
Recently purchased a niche fragrance from this firm, and my item was delivered albeit after a fortnight. On enquiring when my item would arrive, the firm responded in good time. Would I use this company again, yes. With the caveat that goods can take over a week to arrive. I'm happy with my product and it was the cheapest and fairest priced of the options.
Quick despatch fair price
Yeah cool good price good delivery
Great company to order form
Great company to order form. I got the perfume i wanted! Easy transaction and delivery.
Birthday present
Very happy with my purchase which arrived swiftly. Amazing prices. Recipient delighted.
I placed my order on the 3 June I’m…
I placed my order on the 3 June I’m still waiting I’ve emailed no response

Reply from Sobelia
All perfect Creed Love In Black
Fantastic all round . Love my
Perfume! Well packaged and best price around ! Thanks
Value 4 money
Yes i did get the guds after 11days but customer service on the fone wasnt very good.products are authentic n value for money.

Reply from Sobelia
It is one of the best online shopping…
It is one of the best online shopping site that l will recommend to all. The services were in my opinion the best and expedient. The price is also very much affordable. I am actually waiting for the month to end so l can order some more perfume. Sobelia l say it’s the BEST!
Brilliant service good products…
Brilliant service good products delivery good
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







