SCAM. THEY DONT EVEN HAVE CONTACT NUMBER. IT TAKES FOREVER BEFORE YOU RECEIVE YOUR ORDER
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Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in bran... See more
I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in... See more
Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t... See more
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Company details
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Affordable luxury !
Contact info
2.7
Poor
866 reviews
Replied to 24% of negative reviews
Typically replies within 1 month
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Delivery date changed a couple of times…
Delivery date changed a couple of times which wasn’t a problem for me, but by checking the tracking it was easy to see.
That was my only issue but wasn’t a problem ☺️ Happy customer
March 25, 2020
Unprompted review
Order No 30021
Order No 30021
I placed and paid for a Calvin Klein Obsessed Eau de Intense on Sobelia online platform to be delivered to my place in Aberdeen, UK on 2/03/2020. I last got an email on that day, tried tracking my order but all proved abortive. I would like to know if my order is still on the way or should I request for a refund? My tracking number is XJ036150038JF. In addition, please the chrome front tracking platform should be made user friendly for those who don’t use French well...
March 10, 2020
Unprompted review
Reply from Sobelia
Hello,
Please, check your email box, our customer services have already replied to your message.
Indeed, there is no reason to worries, your order was shipped on 2 March, the delivery takes between 8 and 12 working days. Your parcel should be delivered in the middle of the next week, without delay. Please note, that the tracking link you received is in English, so, you don't need to speak French to use it.
Please, do not hesitate to contact our customer services for any further information
Best regards,
Customer service
Attractive, easy ,original
Delivery Itook a little longer than expected but only for 2-4 days. No custom fees as sent from EU. Very attractive price, original brand, easy..
March 7, 2020
Unprompted review
Found the whole buying experience great
February 19, 2020
Unprompted review
Order No 029321
Hi. I am Antonios. I have made an order with the below number. I am tracking my order and it seems something is not right.
I called the courier Chronopost France, tracking number XJ106425598JF
They told me that they know nothing and i should contact the seller to solve the issue.
Can you tell me what is going on? Should i expect my parcel or should i be refunded?
Thank you
February 14, 2020
Unprompted review
Reply from Sobelia
Hello Antonios,
Thank you for your email. We are glad to know that you received your parcel on 25 February, without any delay.
We were happy to assist you and we look forward to seeing you again soon on Sobelia.com.
Kind regards,
Customer Services
Excellent services 👍 highly…
Excellent services 👍 highly recommended 🖐
February 12, 2020
Unprompted review
It was my first order from Sobelia and…
It was my first order from Sobelia and everything was OK. I recommend this webshop.
February 6, 2020
Unprompted review
Great service
January 23, 2020
Unprompted review
Second try worked! (was "Order never delivered")
Old message: "I ordered “la petite robe noire” by guerlain for my daughter before Xmas. Sobelia can't help me because I failed to keep the order number."
Update: Turns out that Sobelia was able to help me with just my name and address (that's not clear on the website). They determined that USPS had returned the package for some unknown reason and the very helpful Tatiana (thank you!) at Sobelia arranged another attempt that was successful! We're happy now.
January 17, 2020
Unprompted review
Reply from Sobelia
Hello Charles,
Indeed, it is easier for us to help you if you provide us your order number. However, we can find your order with your full name or your email address. So, if you failed to keep the order number it is not a problem.
We have only one order of "Petite robe noire" ordered before Christmas and according to the carrier USPS this order has been correctly delivered on 18 December.
Could you please contact our customer services by email (info@sobelia.com) and we will assist you with pleasure.
Kind regards,
Customer services
Sobelia.com
Excellent service for good value…
Excellent service for good value original products
January 17, 2020
Unprompted review
Recommended Supplier
I was apprehensive about ordering as it was from America and I am UK based. I was worried incase I incurred custom charges and taxes and how long delivery would take as I needed for Christmas.
I decided to take a chance and to my delight I’m glad I did. The perfume “Perfume de Marley” arrived within the 10-12 day period specified on the website. No taxes either. Thank you thank you xx defo recommend xx
January 16, 2020
Unprompted review
Recommendation.
A good company to deal with. When my ordered goods were delivered incorrectly there was minimal fuss to arrange a new shipment, which arrived promptly. A strong recommendation for Sobelia.
December 21, 2019
Unprompted review
Easy ordering
Easy ordering. Fast shipment and soo happy about my ordered fragrance Bond no 9.
December 20, 2019
Unprompted review
Always have what I'm looking for
Always have what I'm looking for, excellent service, product arrives in good time
December 6, 2019
Unprompted review
Good prices for original products
Good prices for original products, safely wrapped; if there is anything I would like them to improve their service is the delivery times: it takes 2 weeks to arrive in UK. Otherwise, highly recommended.
November 27, 2019
Unprompted review
The fragrance was well priced and…
The fragrance was well priced and delivered well within expectation. It was also excellent quality as befits a genuine high end fragrance
September 4, 2019
Unprompted review
The package arrived on time and the…
The package arrived on time and the perfume was much cheaper compared to the other sites, sane quality though!! Highly recommend..
July 25, 2019
Unprompted review
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