SCAM. THEY DONT EVEN HAVE CONTACT NUMBER. IT TAKES FOREVER BEFORE YOU RECEIVE YOUR ORDER
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great quick service. All genuine although unexpected that product was shipped from outside U.K. But arrived quicker than my U.K. order for similar products. All packaged correctly and sealed in bran... See more
I ordered a 120ml bottle and instead got a 100ml bottle. Sobelia understood this was their mistake and refunded me the difference within the next day. I know you may think this is a bad thing in... See more
Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t... See more
Company replied
Company details
Information provided by various external sources
Affordable luxury !
Contact info
2.7
Poor
866 reviews
Replied to 24% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered last week and no update or …
I ordered last week and no update or answer to emails about dispatch
I am now disputing the charge with my bank
November 18, 2017
Unprompted review
Great product
Great product, good price and fast delivery - thanks!
November 14, 2017
Unprompted review
***AVOID USING FRAGORA***
***AVOID USING FRAGORA***. Only after ordering did I find out perfume is being sent from USA. One month on and still no delivery. They do not answer their customer relations phone number and do not reply to emails. I am now forced to get my money back via my credit card company.
I have had to tone down my negative remarks about this company as despite not being able to answer the phone nor reply to emails about my missing perfume, they are however able to monitor and complain about negative reviews written about them!!
October 31, 2017
Unprompted review
Reply from Sobelia
Dear customer,
We are very sorry that this has happened. Please accept our sincere apologies for the inconvenience caused.
If you have not received an email from us, please check your junk mail folder. It is possible that your email service has automatically filed our messages as being spam. Our customer services answer during 48 hours maximum.
It is probable that your parcel has been lost or stolen during shipment. We apologize for this problem, totally beyond our control. In this case we propose you to re-send or to refund the order that you have not received.
We apologize once again
Kind regards,
Customer Services
Great service!
Very pleased with the speed of the delivery, and being kept informed all the way thru.
June 16, 2017
Unprompted review
Perfect service
Perfect service. Good product and extremely fast delivery. Quite satisfied.
April 14, 2017
Unprompted review
DO NOT USE....BOGUS
payment was taken,received conformation of dispatch.Went to track parcel a few days later but could not access account.
December 18, 2016
Unprompted review
Is this a real company?
I ordered Life threads of gold perfume as it can't be bought in any shops, after emailing to see when delivery was I received an email to say it had been damaged during delivery, I was refunded but asked for a new item to be sent, I now cannot get in touch with customer services, the telephone number on website does not exist, I don't think they ever had this perfume in stock, I now notice on the website the cost of this perfume has more than doubled in price, excuse the pun but I am fuming!!
December 12, 2016
Unprompted review
Poor delivery times/updates
Ordered on 24th November, got an update on 25th November that my order was ready to be shipped. To date it is still sitting at the same stage and no response from their customer service department despite sending an email and their number isn't accepting calls. Would not order from these again.
December 7, 2016
Unprompted review
Very Bad Experience
I ordered a creed aventus perfume from fragora.com on the 4th of November 2016, till date i have not received my order, all i get is a tracking number saying "Shipment ready to be shipped". I have sent emails repeatedly to the customer service and the only response i got after a series of emails i sent is //"Your order is ship and will be delivered by Chronopost at the end of the week"//.
I DEFINITELY WOULDN'T BE A REPEAT CUSTOMER
November 15, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.