Social Care TV Reviews 

1,092
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online training modules extremely informative and practical, praising the clear instructional videos that make learning new skills very easy. Consumers frequently mention that the support staff is exceptionally helpful, patient, and always ready to assist whenever extra guidance is required. However, some people mentioned that the website is not very user friendly and locating the correct button to start training can be tricky. A few other reviewers also felt that navigating the login process was quite difficult and frustrating during their initial attempts.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting that the platform is easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting their consistently friendly, polite, and... See more

Website

Consumers find website experiences to be mixed, with conflicting views on usability. While some reviewers... See more

Customer service

People report positive experiences with customer service, noting that someone is always available to answer... See more

Product

Clients share positive opinions on product, highlighting well-constructed modules and great materials.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... See more

Rated 5 out of 5 stars

The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... See more

Company replied

Rated 5 out of 5 stars

Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more

Rated 5 out of 5 stars

I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Education Center
  4. Aged Care
  5. Training School

About Social Care TV

Written by the company

Social Care TV

Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.

We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.

Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.

Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.

At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.

Innovative, flexible and affordable e-learning, available for you, anywhere, any time.

For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv

Gold Standard Customer Service Guaranteed

Our Experienced Team Are Here For You

Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,092)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The detail of the course is exceptional

The detail of the course is exceptional

April 28, 2026
Social Care TV logo

Reply from Social Care TV

Dear Vincent,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the course detail to be exceptional!

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field.

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Easy to book and complete courses.

Easily contacted the company to discuss my needs.
Booked and paid for the courses I needed.
Easy to select courses and work through them. Certificates can be saved or emailed to you as soon as the course has been completed. Courses can be worked through at your own pace.

April 28, 2026
Social Care TV logo

Reply from Social Care TV

Dear Claire,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the experience to be easy.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Easy

Easy , cheap , informative and helpful .

April 21, 2026
Social Care TV logo

Reply from Social Care TV

Dear Marie,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses to be easy, cheap, informative and helpful.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 4 out of 5 stars

Only one hiccup for me beginning the…

Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said it should be common knowledge ! ) I emailed for help & was able to continue the sequence . The modules were an excellent refresher - one correction I still disagree with but a minor quibble . Immediate results which were great.

April 17, 2026
Rated 5 out of 5 stars

Efficient member of staff.

Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same time.
My concerns were promptly dealt with and an update was given to me via email.

April 22, 2026
Rated 5 out of 5 stars

The courses were superb easy to follow…

The courses were superb easy to follow and very engaging

April 3, 2026
Social Care TV logo

Reply from Social Care TV

Dear Heidi,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses easy to follow and engaging.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

I was guided through the log in…

I was guided through the log in process. They are very patient and repeats where I did not understand.

April 10, 2026
Social Care TV logo

Reply from Social Care TV

Dear Theresa,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased to hear that you felt supported by our team with logging in.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Social care T.V is easy to use

Social care T.V is easy to use, It contains all the training I require for my company. My staff have enjoyed the experience that has allowed them to develop their knowledge and practice.

April 1, 2026
Social Care TV logo

Reply from Social Care TV

Dear Chrissy,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that your staff have enjoyed their training experience.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.

Thank you again and have a great day!

Team SCTV

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