Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... See more
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Review summary
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The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... See more
Company replied
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more
I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have... See more
Company replied
Company details
About Social Care TV
Written by the company
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Contact info
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, United Kingdom
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Reply from Social Care TV
Dear Fred,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I enjoyed every bit of it
April 15, 2025
Reply from Social Care TV
Dear Damilare,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that you enjoyed every bit of it!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Outdated layout and videos aren’t…
Outdated layout and videos aren’t engaging but works.
August 11, 2025
Reply from Social Care TV
Dear Adam,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are so sorry to hear that your experience has not been positive on this occasion.
Our training is expertly designed to be engaging, informative and highly relatable with scenes, settings, equipment and scenarios designed for maximum engagement for those working in care.
All courses are delivered in 2-3 minute bite-sized modules, with multiple choice and interactive questions throughout the course which are designed to increase engagement and to reinforce the knowledge given in each module.
Our product experts are always available during business hours on 01953 853070 should you wish to discuss any specific concerns, and would be delighted to assist.
SCTV is a member of the CPD certification service. This membership recognises that our training materials have been evaluated to the highest standards.
We appreciate all customer feedback and your comments will be passed to our development team.
Many thanks for your time and have a great day.
Team SCTV
Very difficult when I come to the…
Very difficult when I come to the questions on move and drop
No goo list marks
August 4, 2025
Reply from Social Care TV
Dear Patricia,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are so sorry to hear that you have experienced some difficulty with the drag and drop questions.
With the re-ordering questions, you are required to put the statements given into the correct order, usually to show the correct order of a sequence or process. To move a statement further up the list or lower down in the list, use the mouse cursor or your finger (when using a mobile phone) to select the statement and whilst holding it push up or drag down to change its position and then release.
We hope that this is helpful, however should you prefer to speak to one of our training experts, we would be delighted to assist you further. The team can be contacted during business hours on 01953 853070.
Thank you again for your review and have a great day.
Team SCTV
Reply from Social Care TV
Dear Anna,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you felt our staff were supportive, patient and kind.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Social Care TV
Easy to use, covers all aspects of training requirements at a much lower cost which helps as we are a not-for- profit registered charity.
August 6, 2025
Reply from Social Care TV
Dear Bev,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that our costs met your expectations.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Maria,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be easy to follow and understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The video of the administration of…
The video of the administration of medication was very good, so clear and easy to understand. After the course it was very easy to download my certificate, I will definitely use you in all my future training
August 5, 2025
Reply from Social Care TV
Dear Evelyn,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the course clear and easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Experience with Social Care TV…
My Experience with Social Care TV Training Course
I recently purchased a training course from Social Care TV and had a very positive experience. The staff I spoke with were extremely helpful and supportive throughout the process. They answered my questions clearly and made the whole experience smooth and stress-free. I truly appreciate their professionalism and friendly approach
August 4, 2025
Reply from Social Care TV
Dear Donald,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found our staff to be helpful and supportive.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Accessible Training at a Good Price.
All training needs covered in one place. Straightforward easily accessed courses with support for trainees. Full support for employers with records and reports easily available. All at a reasonable price.
August 4, 2025
Reply from Social Care TV
Dear David,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that we cover all your training needs. As you have mentioned, support is always available for both employers and trainees from our team of experts.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The videos were very clear and…
The videos were very clear and explained fully what was needed to pass the modules.
August 1, 2025
Reply from Social Care TV
Dear Gail,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be clear and well explained.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
AMAZING SOCIAL CARE EDUCATION: FIVE STARS
July 7, 2025
Reply from Social Care TV
Dear Sherry,
Thank you so much for taking the time to leave us such a fantastic review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and thank you so much for giving us 5 stars!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I do my online training
I do my online training. I learn alot and give me more knowledge to apply to my working place.
July 10, 2025
Reply from Social Care TV
Dear Michelle,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Love all the courses very interesting…
Love all the courses very interesting and helpful
July 8, 2025
Reply from Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you love all the courses and find them interesting and helpful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
great way to get staff to do training…
great way to get staff to do training great courses and easy to use
July 8, 2025
Reply from Social Care TV
Dear Caroline,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased to have helped with your staff training. We are so glad to hear that you feel the courses are great and that the system is easy to use.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Jayne,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel our service has been fabulous!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
They are professional and very helpful
July 2, 2025
Reply from Social Care TV
Dear Catherine,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel our team are professional and very helpful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Your website is very confusing
Your website is very confusing - I have had to ask for assistance twice as to how to get my courses and now am now back in again and still have to follow instructions to load up my courses. It should really be simple and straight forward
July 1, 2025
Reply from Social Care TV
Dear Victoria,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
We are sorry to hear that you have found the website to be confusing. Please be assured that offering a user-friendly experience for both our trainees and our managers is of the utmost importance to us.
We have arranged for our customer care team to contact you by email during business hours to provide further support and guidance.
In the meantime, please find some information below which explains how to access your courses.
Managers or individuals:
To start the course, please log into your account and select the 'Trainee management' button at the top of the page. Ensure that the ‘Active Trainees’ tab is highlighted so that your name appears underneath this tab.
If you are using a computer to access your training, click on the number displayed under the ‘Current Courses’ column to view your courses.
If you are using a mobile device, please click directly on your name from the list of ‘Active Trainees’ which will take you to your list of ‘Current Courses’. The ‘Start’ button will be located to the right-hand side of the course. If you are unable to see the ‘Start’ button, either rotate the screen on your phone so that it is in landscape mode or click on the title of the course and a ‘Start course’ button will be displayed.
If you have enrolled on the Care Certificate, please click onto the number under the ‘Current Courses’ column or directly on your name to access your training page.
Next to the Care Certificate Induction training, click on the ‘View’ button and the 20 individual courses contained within the bundle will be displayed with a ‘Start’ button to the right-hand side of each. The courses can be completed in any order you wish.
If you are accessing your training via a mobile phone, click directly onto the words "Care certificate induction" and the 20 individual courses contained within the bundle will be displayed. To start a course click onto the course title.
Start a course (trainee)
To start the course, please log into your account and click on the words ‘My courses’ which can be found on the blue navigation bar. A list of ‘Active’ and ‘Archived’ courses will then be displayed. Please ensure that you select the ‘Active Courses’ tab where you will find a list of your ‘Current Courses’. To start the course, simply click on the ‘Start’ button.
If you are using a mobile device, log into your account and click on ‘My courses’ on the blue navigation bar. A list of your ‘Current Courses’ will be displayed. If you are unable to see the ‘Start’ button, please click directly on the course name to view the ‘Start’ button or rotate your phone screen into landscape mode, so the start button is displayed.
Thank you again for your review and our team will be in touch!
Have a great day.
Team SCTV
The staff enjoy the training and find very useful.
The staff enjoy the training and find it useful thank you.
June 30, 2025
Reply from Social Care TV
Dear Pat,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that your staff enjoy their training and find it useful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Could be a alot more user friendly
Could be a alot more user friendly
Getting one email trail with several certificates when staff complete training can be complex to navigate. Would be better to get individual emails for certificate completion.
Should also be more advanced in this day and age and have a system that allows us to directly notify a staff member of a new training from the software rather than having to email the staff to let them know its allocated.
June 19, 2025
Reply from Social Care TV
Hello and thank you for taking the time to leave us a review which we greatly appreciate.
We are sorry to hear that you appear to have received several certificates in one email trail. Please be assured that we only send individual certificates by email each time a course is completed, and do not send out multiple certificates at the same time.
If several trainees completed courses on the same day you will have received email completion notifications for all with certificates for each, which could appear as a thread depending on your email settings.
Certificates can also be accessed from your Manager account.
With regards to course enrolment notifications, we do now send automatic course enrolment email notifications to trainees whose individual email address is registered on their account.
If your existing trainees have been registered with a generic company or manager email address, these accounts will need to be updated to include their email addresses to enable them to receive these notifications.
Existing trainee usernames can be updated via the manager account as follows:
Log in to the manager account
Select the trainee’s username
Click on ‘Trainee account options’
Select ‘Edit account’
Change email address to the trainee’s email address – this will automatically update the trainee’s username to their email address, and you will need to notify the trainee that their email address has replaced their username.
This will not change how certificates are managed.
We hope that this information is helpful. Should you require any assistance with the above, please don't hesitate to call our friendly team on 01953 853070 who will be delighted to help further.
Many thanks again for your review.
Have a great day!
Team SCTV
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