Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... See more
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The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... See more
Company replied
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more
I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have... See more
Company replied
Company details
About Social Care TV
Written by the company
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Contact info
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, United Kingdom
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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I registered and paid to do an Epilepsy…
I registered and paid to do an Epilepsy module online up untill today 9/11/25 i still cant access the module.What is it i need to do
November 8, 2025
Reply from Social Care TV
Dear Chamunorwa,
Thank you so much for taking the time to leave us a review which we greatly appreciate. We are so sorry to hear that you have not been able to access your Epilepsy course. Our customer care team have responded to provide support with this, however please do find further instructions below, should you need to refer to these for any reason.
To enrol yourself on the Epilepsy course, please follow the steps listed below:
- Log into your SCTV account
- Select your name from the list of ‘Active Trainees’
- Click on the ‘Enrol on a new course’ tab and a list of the courses available will be displayed in alphabetical order
- Using the tick box, select the course you wish to take
- Scroll back up to the start of the list and select the ‘Enrol on 1 course’ button
- Choose the option ‘Review your courses’, to return to your training page
To start the Epilepsy course using a computer, please follow the steps listed below:
- Select the number displayed under the ‘Current Courses’ column
- This will direct you to your training page, where you will find a list of courses you have enrolled on
- Each course will have a 'Start' button to the right-hand side of the page
Accessing your account using a smartphone or tablet:
- Once you have logged into your account, select 'Active Trainees'
- Click on your name to be directed to your training page, where you will find a list of courses you have enrolled on
- To see the 'Start' button, either rotate your phone into landscape mode or click directly on the course title
The SCTV menus are optimised for mobile devices so you will not see all of the menus or options whilst your device is in portrait mode.
We trust that the above information is helpful. Please do not hesitate to contact our customer care team again at any point should you require any further assistance.
Thank you so much again for taking the time to leave us a review.
Have a great day.
Team SCTV
I sent messages on the live chat…
I sent messages on the live chat without response,After i paid for the course, i needed to do it immediately, i couldnt find where to start the course
November 7, 2025
Reply from Social Care TV
Dear Oluwaseun,
Many thanks for taking the time to leave us a review which we greatly appreciate. We are sorry that you could not find where to start your course.
All Live Chat messages are responded to as soon as the message is received during business hours. If your Live Chat message is sent over the weekend, this will be on a Monday morning.
We can see from our records that your message was responded to by our customer care team and that you have now successfully enrolled on and completed the course.
We trust that you found this helpful and please don't hesitate to contact the team again at any time for further support.
Thank you again for taking the time to leave us a review and we wish you a great day.
Many thanks,
Team SCTV
Very hard to know how to actually do…
Very hard to know how to actually do the course that you purchased, needed clarification over email, should be extremely obvious. Also the videos, while unskippable for obvious reasons, the narrator speaks about as slowly as possible.
November 4, 2025
Reply from Social Care TV
Dear Joseph,
Many thanks for your review and we are so sorry to hear that you found it difficult to know how to do the course that you purchased. Our customer care team have been in touch to support you with this, however please also find further instructions below should you still need to refer to these at any point.
To start your course using a computer, please follow the steps listed below:
- Select the number displayed under the ‘Current Courses’ column
- This will direct you to your training page, where you will find a list of courses you have enrolled on
- Each course will have a 'Start' button to the right-hand side of the page
To access your account using a smartphone or tablet:
- Once you have logged into your account, select 'Active Trainees'
- Click on your name to be directed to your training page, where you will find a list of courses you have enrolled on
- To see the 'Start' button, either rotate your phone into landscape mode or click directly on the course title
The SCTV menus are optimised for mobile devices so you will not see all of the menus or options whilst your device is in portrait mode.
Regarding the narration speed, the pace is carefully designed to enable customers to stay focused and capture the vital points being made.
We trust that the above is helpful and please do not hesitate to reach out again if there is anything further we can help with. Our customer care team are always available during business hours to help and assist you.
Thank you so much again for taking the time to leave a review.
Have a great day.
Team SCTV
You are always there to support us…
You are always there to support us whenever we require your assistance. Your modules are in line with the current legislations and you seem to be up-to-date with changes in the care industry.
October 24, 2025
Reply from Social Care TV
Dear Joe,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that you feel we are always here to support you when you require assistance. Our customer service team are indeed always here to help with any queries! Thank you also for noting that our modules are in line with current legislation and up to date with changes in the care industry. We appreciate your detailed feedback!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Website easy to navigate to the…
Website easy to navigate to the training programmes I was looking for. Pricing scale good for working out cost. Training choosen was comprehensive
October 22, 2025
Reply from Social Care TV
Dear Angela,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be comprehensive and the pricing scale useful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Wow this was so good
Wow this was so good. Every video felt like I have a lecturer infront of me. Explained clearly and you can repeat the video if you did not undersdtand . Yes I am giving 5 stars review, amazing
October 30, 2025
Unprompted review
Reply from Social Care TV
Dear Koko,
Thank you so much for taking the time to leave us such a wonderful review, which we greatly appreciate.
We are delighted to hear about your positive experience with SCTV and so pleased that you feel everything was explained clearly and that the training was amazing!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Catherine,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Sanil,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The social care TV trainings are very…
The social care TV trainings are very easy to understand also you can watch the video until you can understand it.
Have been using this company for a long time it helps me to do my refresher course every year to upgrade my knowledge at work as I’m a Live-in Caregiver. The training it’s good because you can do it in your own pace.The price is reasonable as well.
October 16, 2025
Reply from Social Care TV
Dear Synthia,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel our training is easy to understand and that you enjoy being able to do this at your own pace.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Good customer service and easy access…
Good customer service and easy access to the account and courses information.
October 7, 2025
Reply from Social Care TV
Dear Joyce,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear your comments regarding good customer service and accessing your account & courses being easy.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
i am pleased that from the moment i…
i am pleased that from the moment i spoke with the customer service this morning all was easy thereafter.
October 13, 2025
Reply from Social Care TV
Dear Sandra,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and our wonderful customer service team. We will ensure that your feedback is passed onto them!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Lucy,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found our First Aid course to be educational and clear.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Ifeyinwa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Learning Made Easy
The videos were short and straight to the point, they were not too wordy hence easy to understand
October 3, 2025
Reply from Social Care TV
Dear Faith,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you felt the videos were to the point and easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Absolutely delighted with this company
Absolutely delighted with this company. Highly recommend to other care homes.
September 6, 2025
Reply from Social Care TV
Hi Maggi,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and thank you so much for recommending us to other care homes.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I found it difficult to find on the…
I found it difficult to find on the site how to start the course and had to ring your team several times as I was doing several courses they were very helpful but it should be easier and more obvious how to find the start button!
September 2, 2025
Reply from Social Care TV
Dear Dawn,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are so sorry to hear of the difficulty you experienced in finding the start button for your courses.
If you are using a mobile phone to access your training, the menus are optimised for smaller screens. We recommend that you rotate your phone screen to landscape mode so that you experience the training videos in full screen mode. Additionally, when using in landscape mode, all menu functionality is visible. When using your phone in portrait mode, you are required to click directly onto the course title to see the start option.
We trust that the above is helpful, however please do not hesitate to reach out to the team again should you have any further queries. We would be delighted to assist.
Thank you again and have a great day.
Team SCTV
Great online care training
Great online care training
I’ve been using this company for many years now and have no complaints at all they do what they say on the tin , the exams are all online and videos and questions are there to guide you throughout highly recommend for anyone in social care
April 19, 2025
Reply from Social Care TV
Hi Marie,
Thank you so much for taking the time to leave us a review, and for using our training for many years, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and thank you so much for highly recommending us.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Always factual
Always factual, sometimes it’s worded different to what other sites would say but it’s a great tool for learning and developing life skills for care and support roles. Love the little pictures and animations too. And unlike other AI they actually know how to pronounce the words.
August 18, 2025
Reply from Social Care TV
Hi Kieran,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that you find our training to be a great tool for learning and development.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Very happy with Social Care TV
Very happy with Social Care TV. Perfect for learners who need to study at different times. Easy to follow and a good price when you have lots of staff to train.
August 6, 2025
Reply from Social Care TV
Dear Judith,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the training is easy to follow and a good price.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
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