Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... See more
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Review summary
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The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... See more
Company replied
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more
I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have... See more
Company replied
Company details
About Social Care TV
Written by the company
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Contact info
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, United Kingdom
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Reply from Social Care TV
Hi Marie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the website easy to navigate.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy to log in enough time to answer…
Easy to log in enough time to answer questions
December 4, 2025
Reply from Social Care TV
Dear Sarah,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel it is easy to log in and that there is enough time to answer the questions.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
It's helpful to revise and the course…
It's helpful to revise and the course keeps me updated.thanks very much.and I was helped with the staff when I had failed to log in my account.Thanks for the help.
November 27, 2025
Reply from Social Care TV
Hi Victoria,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and we are so pleased to hear that our staff were able to resolve your log in query for you.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I was trying to login to do a course…
I was trying to login to do a course and I tried several times but failed. I had an officer from social care tv who guided me through the process and I was successful in doing my course
Thank you
Alvin
November 19, 2025
Reply from Social Care TV
Dear Alvin,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are sorry to hear that you experienced an issue logging in at first, however delighted to hear that you were guided through successfully by our customer care team and successfully completed your course. We are always here should you require any further assistance in the future.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy access to the courses and quick…
Easy access to the courses and quick response in sending me my certificates
November 29, 2025
Reply from Social Care TV
Hi Charmaine,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Adam,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you enjoy the courses and find our team to be professional and helpful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy to book the courses and the…
Easy to book the courses and the process to book new trainees is made simple.
November 20, 2025
Reply from Social Care TV
Dear Miriam,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Fabulous training and questions to Answer
Will always train with social care Tv they are fabulous and understanding training with questions and answers.
November 19, 2025
Reply from Social Care TV
Dear Linda,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear that you will always train with SCTV! We are so pleased that you enjoy your training and look forward to continuing to work with you for many years to come.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The courses are very well presented…
The courses are very well presented and enlightening. A very happy customer
November 16, 2025
Reply from Social Care TV
Dear Arlene,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear that you feel the courses are very well presented and enlightening, and so pleased that you are a very happy customer!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
The courses are very helpful and easy…
The courses are very helpful and easy to understand
November 20, 2025
Reply from Social Care TV
Dear Mary,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Staff very helpful and supportive…
Staff very helpful and supportive throughout the whole signing process and getting the courses that I needed. Thank you so much
November 20, 2025
Reply from Social Care TV
Dear Delyna,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find our staff to be helpful and supportive. We will make sure that your feedback reaches our wonderful customer team.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Sharon,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the training to be easily accessible.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Karen was very helpful trying to log me…
Karen was very helpful trying to log me on on the courses. She was very patient as I struggled a bit.
Thank you.
November 19, 2025
Reply from Social Care TV
Hi Evelyn,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear your kind feedback regarding Karen. We will ensure that she receives this!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Thank you so much for taking the time to leave us a 5 star review, which we greatly appreciate.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Chris,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and thank you for recommending us!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Agbonze,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel our service is excellent.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The videos are easy to understand what…
The videos are easy to understand what are looking for.
November 7, 2025
Reply from Social Care TV
Dear Sam,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find our videos easy to understand.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Reply from Social Care TV
Dear Alan,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find our system easy to follow.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I registered and paid to do an Epilepsy…
I registered and paid to do an Epilepsy module online up untill today 9/11/25 i still cant access the module.What is it i need to do
November 8, 2025
Reply from Social Care TV
Dear Chamunorwa,
Thank you so much for taking the time to leave us a review which we greatly appreciate. We are so sorry to hear that you have not been able to access your Epilepsy course. Our customer care team have responded to provide support with this, however please do find further instructions below, should you need to refer to these for any reason.
To enrol yourself on the Epilepsy course, please follow the steps listed below:
- Log into your SCTV account
- Select your name from the list of ‘Active Trainees’
- Click on the ‘Enrol on a new course’ tab and a list of the courses available will be displayed in alphabetical order
- Using the tick box, select the course you wish to take
- Scroll back up to the start of the list and select the ‘Enrol on 1 course’ button
- Choose the option ‘Review your courses’, to return to your training page
To start the Epilepsy course using a computer, please follow the steps listed below:
- Select the number displayed under the ‘Current Courses’ column
- This will direct you to your training page, where you will find a list of courses you have enrolled on
- Each course will have a 'Start' button to the right-hand side of the page
Accessing your account using a smartphone or tablet:
- Once you have logged into your account, select 'Active Trainees'
- Click on your name to be directed to your training page, where you will find a list of courses you have enrolled on
- To see the 'Start' button, either rotate your phone into landscape mode or click directly on the course title
The SCTV menus are optimised for mobile devices so you will not see all of the menus or options whilst your device is in portrait mode.
We trust that the above information is helpful. Please do not hesitate to contact our customer care team again at any point should you require any further assistance.
Thank you so much again for taking the time to leave us a review.
Have a great day.
Team SCTV
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