Socket Store Reviews 5,352

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall efficiency of their interactions. Many people appreciate the high quality of the products, noting they are exactly as described and often uniquely crafted. Reviewers frequently mention the prompt and quick delivery, with orders arriving well-packaged and often ahead of schedule. However, some people mentioned issues with delivery going to the wrong address and suggested that the website could be improved, especially concerning different delivery and customer addresses. A few other people also felt that some products were a bit smaller than expected, requiring minor adjustments during installation.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as exactly as described and... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting quick and... See more

Service

Users describe positive interactions with service, frequently highlighting it as first-class, excellent, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as good, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is hard to believe in todays economic climate that a company has such a good returns policy. The very helpful lady (Olivia) in sales could not have been more accommodating. I contacted her on a Tu... See more

Company replied

Rated 5 out of 5 stars

Had a few orders previously for my house when i looked to purchase more noticed sockets were not showing white switches. One call to your office and the lady said items being fazed out with white swit... See more

Company replied

Rated 5 out of 5 stars

Items arrived quickly and well-packaged. Lovely quality - will look great (along with my previous order via Etsy) in my new kitchen! Will definitely order from here again if I need to for another room... See more

Company replied

Rated 5 out of 5 stars

The customer service team assisted me in being able to order and pick up my products on the same day. Which was really helpful as my electrician was waiting for the items.

Company replied



Company details

  1. Electrical Supply Store
  2. Electrical Wholesaler
  3. Electronics Store
  4. Lamp Shade Supplier
  5. Light Bulb Supplier
  6. Lighting Store

About Socket Store

Written by the company

30 Day No Quibble Guarantee

Whatever you order we offer you a no quibble guarantee on any item. As long as it's unused and with the original packaging we'll give you a full refund for the item.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Rated 5 out of 5 stars

The "next day" courier failure

The "next day" courier failed to deliver.
Socket Store's customer service were very apologetic and replaced the items immediately and used a different courier, as requested, at no extra cost.
Great service.

August 12, 2024
Socket Store logo

Reply from Socket Store

Hi, thank you for your understanding and patience! We're sorry for the initial delivery issue, but we're glad our team could resolve it quickly for you. We truly appreciate your kind words and are always here to help!
The Socket Store Team

Rated 5 out of 5 stars

Good prices.

Good prices.
Good selection of switches etc.
Good delivery.

August 7, 2024
Socket Store logo

Reply from Socket Store

Hi, thank you for leaving a great review. We're happy to hear you’re pleased with our prices, product selection, and delivery.
The Socket Store Team

Rated 5 out of 5 stars

Great choice of products

Great choice of products at a great price.
Excellent service from start to finish.
I will purchase from here again.

July 30, 2024
Socket Store logo

Reply from Socket Store

Thank you for your wonderful feedback!
We're delighted to hear that you enjoyed our product selection and found our prices competitive. Providing excellent service is our top priority, and we're glad you had a great experience from start to finish.

We look forward to dealing with you again in the future!

Many thanks
The Socket Store Team

Rated 5 out of 5 stars

Great Company cant recommend highly enough

Great company to deal with.Had a problem with one socket ,sorted it straight away and replaced with new .No hassle would always use this company for my sockets in the future customer service goes above and beyond.

August 5, 2024
Socket Store logo

Reply from Socket Store

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team is always here to ensure everything runs smoothly, and we're glad we could quickly resolve the issue with your socket.

If there's anything else we can assist you with, don't hesitate to reach out.

Many thanks
The Socket Store Team

Rated 5 out of 5 stars

Good Service

Good value and a good product with a speedy delivery

July 31, 2024
Socket Store logo

Reply from Socket Store

Hi David, thanks for taking the time to leave a positive review, that's much appreciated.
Should you need anything from us in the future, please let us know.
Many thanks
The Socket Store Team

Rated 5 out of 5 stars

Speed of service

Speed of service
Delivery of goods very swift.

July 30, 2024
Socket Store logo

Reply from Socket Store

Thank you so much for your wonderful feedback Iain. We're delighted to hear that you were happy with the speed of service and delivery. We look forward to assisting you again in the future.
Many thanks
The Socket Store Team

Rated 5 out of 5 stars

Great selection and variety

Great selection and variety. Found a match for my needs and bingo, deleivered quickly and efficiently. I'll bookmark these guys foir future use.

July 23, 2024
Socket Store logo

Reply from Socket Store

Hi John, thank you for taking the time to leave a review. We're thrilled to hear everything went well with your order.

We look forward to you shopping with us again and should you need anything from us in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

I knew already the product was…

I knew already the product was first-class but this Company had all the stock available. Very well packaged and sent to me in smart time; I’ve used this company twice now and they are exceptionally good.

July 22, 2024
Rated 5 out of 5 stars

Decorative Fused Unit

The right product for my needs at a satisfactory price. Quick delivery.

July 15, 2024
Socket Store logo

Reply from Socket Store

Hello Robin, thank you for taking the time to leave us a review. We do appreciate it.
If we can be of any further assistance, please let us know.

Rated 5 out of 5 stars

After sale customer service

Faulty sockets were replaced easily. No hassle . Staff polite and respectful.

July 10, 2024
Socket Store logo

Reply from Socket Store

Hell Farzana, thank you for taking the time to leave us a review. We are sorry to learn there was an issue with some of the items you received from us, but please this was dealt with to your satisfaction.
If we can be of any further assistance, please let us know.

Rated 5 out of 5 stars

Very helpful

Very helpful

July 11, 2024
Socket Store logo

Reply from Socket Store

Thank you Diane. We're pleased to hear that you had a positive experience when ordering from us and that you're satisfied with our product. We look forward to dealing with you again.

Rated 5 out of 5 stars

Good products

Good products, reasonable price, quick delivery

July 11, 2024
Socket Store logo

Reply from Socket Store

Thanks for leaving us a review. We are please to learn you are happy with the items you received from us and if there is anything else we can help with, please do not hesitate to contact us.

Rated 5 out of 5 stars

Prompt and affordable

Prompt and affordable

July 8, 2024
Socket Store logo

Reply from Socket Store

Thank you for your fantastic review!

We're delighted to hear that you're pleased with our products and our super quick delivery. We look forward to dealing with you again.

Many thanks
The Socket Store Team

Rated 5 out of 5 stars

Fast delivery and good quality switches…

Fast delivery and good quality switches and sockets.

July 5, 2024
Socket Store logo

Reply from Socket Store

Thank you for taking the time to leave a review, Rosemary.
We're happy to hear the delivery was fast and that you're happy with the products received.
Please do not hesitate to get in touch should you need anything else from us.

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