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Rated 5 out of 5 stars

I bought the friends faces socks. It was a fun gift for a friend’s 50th, with photos of a group of us at various parties over the years - and you did a brilliant job. The photos I provided weren’t ver... See more

Rated 3 out of 5 stars

Received email confirmation a week ago saying 2-3 days delivery they provided a number which links straight to royal mail but their message says only updated when due for delivery. Emailed customer se... See more

Rated 5 out of 5 stars

Really impressed with the service I had with this company.Ordered socks for hubby with pictures of our dog for Xmas.Kept up to date via email re delivery.Unfortunately a slight issue with product when... See more

Rated 4 out of 5 stars

The test of a company is not what they get right or wrong, as mistakes can often happen, but how they right their wrongs, and how customer focussed they are. I bought some socks, for my sin to give... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

You upload a photo of a person or animal and we'll cut out their face and add them to your chosen design and print them on a pair of socks. We cut out human faces, animal faces and even cars or motorbikes. Some would say the best unique custom gift mon...


Contact info

4.2

Great

TrustScore 4 out of 5

213 reviews

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Rated 5 out of 5 stars

Excellent

Excellent. Exactly what I was after. Simple and easy to do, and my girlfriend loved them! Thank you :)

February 5, 2020
Unprompted review
Rated 5 out of 5 stars

Socks are excellent can’t wait to give…

Socks are excellent can’t wait to give these as a gift to my girlfriend. Was very weary of the quality of sock as the image I wanted wasn’t the greatest but they were good quality and felt very comfy. The image looked great once they were on the socks. They were delivered quick, the following working day!

January 27, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered two pairs for Christmas

I ordered two pairs for Christmas, I just got the last pair today, January 24th!!! The quality is HORRIBLE!!! They are so wide and thin, like a stoking! Don't waste your money!

January 24, 2020
Unprompted review
Socks Smile logo

Reply from Socks Smile

Hey there Melissa, I am ever so sorry for this experience that you have had with us and the delay Royal Mail has caused here!

I will have my colleague Hannah contact you right away.

Kind regards
Kat

Rated 5 out of 5 stars

I ordered a shirt for my friend's bday…

I ordered a shirt for my friend's bday and we both absolutely love it! All communications went very well and people are really friendly from the store side, which makes everything easy. They updated me with the progress all the time and shipping is absolutely fast. I will definitely come back to shop again!

January 12, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing socks

Amazing socks - the socks got to me quicker than expected which was lovely and were also great quality !

January 8, 2020
Unprompted review
Rated 2 out of 5 stars

Really bad quality

Really bad quality. They're fine as a novelty gift but they can't be worn as the quality is so bad. The socks have no shape and are really plastic-y so your feet would sweat immensely in them. Pretty disappointed with my purchase. The photo and colour were grand but they're probably just going in the bin now as there is no use for them. Delivery time was fine as well.

January 8, 2020
Unprompted review
Socks Smile logo

Reply from Socks Smile

Hey there Phoebe,

Thank you for your feedback. I am sincerely sorry to hear this! Could you please contact me at hello@sockssmile.com and I will be more than happy to get this issue resolved for you :)

Hannah

Rated 4 out of 5 stars

loved the socks; shipping a concern but resolved in time

I paid upgraded shipping on my first order before Christmas 2019 and they arrived as expected. This Christmas, I placed the order in the middle of November and had received an email within a week that they were shipped, but still had not arrived after more than two weeks. I contacted the company and they expected the socks to be delivered within a week. When that didn’t happen, they expedited a new order and I’m happy to say they made it to Illinois by Christmas Eve and my family member loved them. The quality of the pictures is good for being printed on fabric.

January 6, 2020
Unprompted review
Rated 5 out of 5 stars

My husband loved the socks at…

My husband loved the socks at Christmas! And they arrived so fast! Was so happy when they arrived as I had ordered them quite late in the month but thankfully Sockssmile delivered 😊

January 6, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic product, service and delivery

Placed an order for my socks and selected express delivery 1-2 working day’s. I needed these socks as they were a gift for the next day so I was very worried they wouldn’t be delivered in time. I contacted the company’s customer service team who told me they could get the socks to me the following working day on a 24 hour delivery service. Much to my surprise they came the next morning, would highly recommend this company, thank you for making me and my girlfriend smile :)

January 5, 2020
Unprompted review
Rated 1 out of 5 stars

1 star just cause they answer in a kind way

I ordered a pair of socks for my girlfriend before Christmas and on the shipping details there was write (with standard delivery) the arrive supposed to be around the end of the year (29-30 dec).
I wrote twice to the company and only after the mails i sent i could be able to know they closed untill the 2nd of January. And i was already disappointed about this misunderstanding but till here ok, i could make a mistake maybe I didn’t read properly (also if I’m sure about they supposed to arrive the 29!!!)....
Today the pack arrived (after 12 days instead 3/4) and at the moment of the payment I accepted the little tick ‘is this a present?’ so I bought also the other Christmas socks.. moral of the story i opened it and obviously the order wasn’t just really late, but inside my pack were missing also the second pair of socks (the Christmas one)
Really unhappy about this website, not professional and needless to say i had to change my little present for my girlfriend.
My suggestion is to choose another store. Problem not resolved yet and completely waste of money.

January 4, 2020
Unprompted review
Socks Smile logo

Reply from Socks Smile

Hey Samuele, I'm so sorry to hear this. Did you have an order number for us and we will get this sorted ASAP for you.

Rated 1 out of 5 stars

Terrible Service and still havn't recived my socks 8 days after ordering with express delivery!

I ordered my socks on 22nd December 2019 as a gift for my dad for Christmas. I realized and understood that it was short notice, therefore, I ordered express delivery which cost me an extra of £4.99 to arrive in 1-2 days. This was not the case... it currently is 3rd January 2020 and as expected my socks haven't arrived. I messaged the company on Monday the 23rd to clarify that I would get my gift on time and only got an instant reply back saying that they will reply in under 24 hours. I then got an email back saying that they are sorry but it is the delivery companies priority to make sure that the parcel is received on time. However, as a reliable company, so they say, Socks Smile that has to pick a delivery company that carries out its promises. My socks have still not arrived but have finally got an email that wasn't automatic saying they need to get my order number. Overall, I am disappointed with Socks Smile and will not be returning. They should not have had express delivery as an option if it was express, quite frankly!

January 3, 2020
Unprompted review
Socks Smile logo

Reply from Socks Smile

Hi, we're really sorry to hear this. Can you please give me your order number and I'll try and find out where your order is. All orders were sent on a next day delivery (24hour with Royal Mail)

Rated 1 out of 5 stars

Not received my item emailed the…

Not received my item emailed the company to ask them where my item is theyre very slow to reply and telling me that it has been delivered but theyve not been signed for or received by myself cant seem to get the issue resolved very disappointed was meant to be a christmas present for somebody and now i am out of pocket!!

January 3, 2020
Unprompted review
Socks Smile logo

Reply from Socks Smile

Hi,

Sorry to hear this. I can put in a complaint with Royal Mail and if you can you please give me an order number and I'll get them re-sent to you?

Kind Regards
Kat

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, I ordered a pair of socks for my boyfriend with his face over them, the quality of these socks is fab and was definately worth the money. I can’t wait to order some more.

December 22, 2019
Unprompted review
Rated 4 out of 5 stars

Quality And Delivery

Was very sceptical on these socks regarding the quality, however, I was pleasantly surprised as the socks were amazing and ever so comfy! Only reason it is not a five star is down to delivery taking a little longer than stated...

December 22, 2019
Unprompted review
Rated 1 out of 5 stars

Disappointed ...seem to be flaw in printing

I ordered these multi face socks as Christmas gifts for my business partners last year and these were a big hit HOWEVER I ordered a pair for my Boss this year and VERY DISAppointed ! The faces are not spaced out...appears to be same face x4 then starts the next photo with same
Issue. Also there is a huge black line /seam
Down outside of each sock. Embarrassed to send these As a gift ...

December 22, 2019
Unprompted review

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