Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more
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Review summary
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This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more
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From visiting the showroom, to having to rearrange delivery to actual delivery was superb service. Great advice in the showroom re requirements to fit the sofa in and things we hadn’t thought about. T... See more
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Very responsive online and via Whatsapp with helping to decide on which model and colour to choose, as well as working out the dimension for a smooth delivery. The sofa arrived within 2 weeks. My hu... See more
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Tignes – Electric Seat Extension Sofa Rabbit
(17)
Tignes – Electric Seat Extension Sofa Olive
(13)
Tignes – Electric Seat Extension Sofa Mocha
(10)
Tignes Right Corner Sofa with Storage Rabbit
(9)
Tignes Left Corner Sofa with Storage Rabbit
(7)
Tignes Right Corner Sofa with Storage Mocha
(5)
Tignes – Electric Seat Extension Sofa Ivory
(4)
Bormio Left Corner Sofa with Storage Beige
(4)
Tignes – Electric Seat Extension Sofa Olive High Back
(4)
Tignes Armchair Mocha
(4)
Company details
Contact info
351 Purley way, CR0 4NW, Croydon, United Kingdom
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4.8
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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YOU NEED A TIGNES! 💚
What can I say? I am in love with my new Olive 4 seater Tignes. Went to the showroom at the weekend to try it and immediately knew I needed it after looking online at it for months. It is soft and comfortable, yet firm enough that it will hold it's shape. It is also big enough for 2 people to lie down and relax easily. Once ordered, it arrived in 3 days and it is perfect. The delivery guys were lovely too.
Thanks so much Sofa and Friends!
August 28, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for sharing this! 💚 We're thrilled to hear you're loving your new Olive 4-seater Tignes — it really is the perfect mix of style, comfort, and space. Sounds like it was love at first sit! We're also glad the delivery went smoothly and that our team made a great impression.
Enjoy every relaxing moment on your Tignes — you definitely made the right choice!
Fantastic all round
Ordered the sofas from the outlet, they came within 2 days and the sofas are absolutely incredible.
Would defiantly buy again in the future.
Fantastic service all round.
August 21, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your kind words! We’re delighted you’re happy with the sofas and our service.
The sofa is really big but also really…
The sofa is really big but also really comfy. My kids love it.The delivery was also great.
August 21, 2025
Reply from SOFAS and FRIENDS
We’re so glad you and your kids are enjoying the sofa! Happy to hear delivery went smoothly too.
Kept informed and as soon as it was in…
Kept informed and as soon as it was in stock I had an email the following day and sofa arrived 2 days later.
Really comfortable sofa and absolutely huge. Highly recommend
August 21, 2025
Reply from SOFAS and FRIENDS
Thank you so much! We're so glad you were happy with the updates and delivery — and even happier that you're loving your new sofa! Enjoy the comfort and the space 😊
Had a great experience
Had a great experience, the delivery was super quick as well .I love my new sofa
August 21, 2025
Reply from SOFAS and FRIENDS
We appreciate you sharing your wonderful experience and for the 5-star rating!
Obsessed with my Tignes sofa
I couldn’t be more obsessed with my new sofa! ❤️ It was love at first sight, but rather than only relying on pictures I ventured to the showroom in South London to view. Plenty of beautiful sofas but my heart was with the Tignes. After long deliberation on colour choice I placed my order with the lovely Aga (thank you for your patience). Sofa & Friends delivered in high speed just a day later, and set-up was completed by two delivery guys in no time. I honestly couldn’t be any happier, thank you Sofas and Friends
August 12, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful review! We’re absolutely thrilled to hear how much you love your new Tignes sofa – it truly is a stunning piece. We're so glad you visited our South London showroom and that Aga was able to help you find the perfect colour. We’ll be sure to pass on your kind words to her and our delivery team as well.
It means the world to us that you had such a positive experience from start to finish. Enjoy every moment on your beautiful new sofa, and don’t hesitate to reach out if we can help with anything else in the future!
Warmest wishes,
The Sofas & Friends Team
Unbelievable service, stunning sofas
6 out of 5 service if that could even be possible. Sofa and friends went above and beyond finding me a sofa of my dreams. From viewing in store to communicating and delivery (which was externally fast) unbelievable!
Will be recommending to all my friends and family, so happy with my new living room sofa feature.
August 8, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much! We're thrilled you love your new sofa and had a great experience with us. Enjoy your beautiful new living room — and thank you for the recommendations! 😊
Reply from SOFAS and FRIENDS
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from SOFAS and FRIENDS
We appreciate you sharing your wonderful experience and for the 5-star rating!
Absolutely amazing service and the sofa is a dream!!
Absolutely amazing service, quick responses and fast delivery turn around! The original sofa we ordered wouldn’t fit through the door unfortunately, the guys tried everything in their power without damaging any property. Which personally I think is amazing that they really tried everything before turning around and walking away. Instead they told us to try the alternative sofa (not the corner sofa), I called the company to explain what happened and they got the other sofa to me by the next day!! If that isn’t great service then I don’t know what is. And to add, the sofa itself, we love love love!! So company. Still big and if not probably better than we expected!!!
August 1, 2025
Reply from SOFAS and FRIENDS
Thank you so much! We’re really glad our team could help turn things around and get the perfect sofa to you so quickly. So happy to hear you love it — enjoy! 😊
Everyone is jealous of our Tignes…
Everyone is jealous of our Tignes corner sofa. So spacious. Firm but comfy with the abundance of cushions. The delivery men went the extra mile even whilst under time pressure. Be warned, it is very big and heavy. Have extra hands on deck and a straight entrance to get it in
August 1, 2025
Reply from SOFAS and FRIENDS
So glad you’re loving your Tignes corner sofa — it really is a beauty! Thanks for the shoutout to our delivery team and the helpful heads-up for future customers. Enjoy the comfort! 😊
Super fast delivery
Super fast delivery, great courier kept informed of the whole process and set up everything
August 1, 2025
Reply from SOFAS and FRIENDS
Thanks so much! Glad everything went smoothly. Enjoy! 😊
Brilliant sofa
Brilliant sofa, super comfortable and was advised really really well for a tricky space and living space room - brilliant service. Great and super fast delivery. Highly recommend!
July 28, 2025
Reply from SOFAS and FRIENDS
Thanks so much for your lovely feedback! We're glad the sofa works perfectly in your space and that you were happy with the service and delivery. Enjoy your new sofa!
Excessive piling, Still Waiting After 3 Months – Poor Quality & No Resolution
I ordered a sofa from Sofas & Friends earlier this year, and within just over a month of use, the fabric began to show excessive piling. I contacted the company via WhatsApp and was told this was a “characteristic of the fabric,” not a fault — despite it looking worn out in just a few weeks.
After some back and forth, they agreed to send replacement cushion covers. That was three months ago, and despite multiple follow-ups, I’ve received nothing and no clear update.
Very disappointed with both the product quality and the lack of follow-through on promises. A new sofa should not deteriorate this quickly, and customer support has been slow and ineffective.
I would not recommend them based on my experience — poor durability and no accountability.
May 5, 2025
Unprompted review
Reply from SOFAS and FRIENDS
Dear Francesca,
We’re really sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused.
We’ve been in touch with you directly, and I’d like to reassure you again that your replacement cushion covers are confirmed to arrive on the 5th or 6th of August. Unfortunately, the delay was partly due to a two-week factory closure, which impacted production timelines more than expected.
We truly appreciate your patience throughout this process and are doing everything we can to ensure your order is fulfilled as promised. If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Kind regards,
Sofas&Friends
Just wanted to say a massive shout out…
Just wanted to say a massive shout out to the team here at sofa & friends.
we ordered the sofas online on a Sunday...
on Monday morning we had a call to say that the sofas were in stock and they could deliver on Tuesday.
To say i was over happy as i expected to wait 2 weeks.
The sofas are of great quality and are a great addition to our house.
Could not fault the team here, great communication and friendly service even down to the delivery guys.
Once again thank you
June 25, 2025
Shopping with sofa and friends great experience dealing with sofa…
Had great experience dealing with sofa and friends from start to finish delivery in less than a week wrong cushions and plugs but rectified with next day delivery I would recommend this company to all my family and friends for quick and efficient service
July 19, 2025
Reply from SOFAS and FRIENDS
Dear Frank,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you were happy with our service from start to finish, and we’re especially pleased we could quickly resolve the issue with the cushions and plugs for you. Your recommendation truly means a lot to us.
If there’s anything you need in the future, we’ll be more than happy to help. Thanks again for choosing Sofas and Friends!
Marshmallow man sofa
Delivered within a week (from Croydon to Scotland) delivered by professionals
Well packaged and easy to join together.
July 16, 2025
Reply from SOFAS and FRIENDS
We appreciate your great review and are happy you were satisfied with our service. Best Regards Sofas&Friends
Excellent service from start to finish…
Excellent service from start to finish delivery team was amazing cleaned up after themselves and was really polite I ordered the tignes corner sofa was a bit weary as I bought without seeing it but it's just as described very comfortable and huge perfect for family movie nights
July 10, 2025
Reply from SOFAS and FRIENDS
Thank you so much for your kind words!
We're thrilled to hear that you're happy with your Tignes corner sofa and that the delivery team made a great impression. It’s fantastic to know the sofa is a perfect fit for your family movie nights — that’s exactly what we hoped for! If you ever need anything else or have any questions, we’re always here to help. Enjoy your new sofa!
Very good and the delivery guys were…
Very good and the delivery guys were exceptional very helpful and extremely polite
July 4, 2025
Reply from SOFAS and FRIENDS
We appreciate you sharing your experience and giving us a 5-star rating! We're so glad to hear that our staff was helpful
Great communication
Great communication. Dealt with all our queries. Sofa delivered 2 days later.
July 4, 2025
Reply from SOFAS and FRIENDS
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this
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