Sofas by Saxon were wonderful, from their online chat function to Megan who emailed us about our order and Alfie who delivered the sofa. Everything was smooth, seamless and stress free. We love our so... See more
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Saxon Furniture Ltd, Made by hand, loved by you 🫶 From family business to employee-owned 💙 British company who have been expertly hand-crafting Chesterfield leather and fabric furniture for 40 years.
The success of the company can be attributed to the dedication and ethos of producing the finest Chesterfields and leather/fabric furniture in the country without exception. Unlike these companies, we hand-craft all our own designs in our workshop in Lancashire by our very own time-served upholsterers, seamstresses and cutters, many of whom have grown up with the business.
As a company, we believe in being completely open about how our products are crafted and what materials we use. So much so that we invite you to come along personally to watch the expert skills and eye for detail of our master craftsmen first hand via our unique viewing gallery in our showroom.
It's an honesty that has served us well for 40 years and is evident not only in the workshop but across the company from, the showroom staff to customer services to the delivery team to our support staff. We are adamant that you will not encounter a more professional but friendly and genuine sofa buying experience in the UK.
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Manchester Road, BL3 2NZ, Bolton, United Kingdom
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Great company to deal with from sales to delivery no question is a wrong question too advice on which leather to chose for our particular use

Reply from Sofas by Saxon
The whole process from beginning to end was extremely smooth and supportive. The Saxon team helped us with initial material samples and kept us updated throughout and the quality of the sofas ( 1X 3 seater and 2 X 2 Seater) and the workmanship is of top quality and we will certainly be back in the future. Great company and would highly recommend.

Reply from Sofas by Saxon
great service from start to finish
from when i enquired about the sofa's that i wanted the office could not of been more helpful explaining all options then keeping in touch during the complete process from ordering to delivery.
the two delivery men where so polite helpful ,clean and tidy with setting up the furniture
Great company would highly recommend

Reply from Sofas by Saxon
Very helpful in matching new cushions to a settee l bought 25yrs old (From Saxon)

Reply from Sofas by Saxon
Saxons staff were very pleasant and informative when I visited showroom.
When I placed my order everything about when my order would be completed and payment details were explained.
Very pleased with my purchase of a reclining chair.

Reply from Sofas by Saxon
We were after a new chesterfield and upon looking around we found saxon had what we required. Unfortunately their London warehouse had closed and we were a bit sceptical of ordering online without seeing the product. However having read reviews we went ahead and ordered online. Ordering was easy to our specification,the company confirmed our choice and kept us up to date with how long it would take and then gave us a delivery date.on the day of delivery the guys removed our old 3 piece to our front garden and then brought in the new items. All in all a great service.

Reply from Sofas by Saxon
The service at Saxons was perfect I cannot fault the company at all.
The chesterfield is Beautiful but it’s the most uncomfortable 3 piece suite I have ever sat on. We have tried everything to soften the cushions up but nothing has worked. I am 80 years old and wanted comfort as well as beauty but I am going out on Friday to purchase another suite as I can no longer sit on this one. A little update the cushions are being replaced for softer ones so again fantastic service and quick to come back to me. Thankyou

Reply from Sofas by Saxon
New cushions order after 14 years for two and three sofa settees, both settees look like the day we purchased it all them years ago. Would recommend to family and friends.

Reply from Sofas by Saxon
Everything, from the ladies in the shop to the delivery guys who really did go that extra mile, even moved my old settee, didn't even have to ask! And as for the settee! Well I love it, should have got one yrs ago!
Thanks saxon.

Reply from Sofas by Saxon
Fantastic Company, quality furniture. We ordered a four seater leather sofa and footstool
Excellent customer service from ordering right through to delivery
We were extremely satisfied with the finished product and will not hesitate to recommend this company to others
Thank you to all the team at Saxon

Reply from Sofas by Saxon
From start to finish customer service was brilliant so friendly and helpful, nothing was to much. We're both satisfied with the quality and comfort of our sofas, well done to all the team a big Thank you.
Clare Wilson

Reply from Sofas by Saxon
Excellent service , delivered on time, we are delighted with the furniture

Reply from Sofas by Saxon
Fantastic!
Definitely recommend Saxons to anyone looking for good quality sofas
Excellent customer services, Amanda and Shaun went above and beyond to make us happy.

Reply from Sofas by Saxon
The contact was well managed, samples arrived promptly, the communication throughout was prompt and efficient and delivery was made when expected. The quality of the sofa is excellent, clearly it is early days but we are very pleased with the sofa and look forward to many years of use.

Reply from Sofas by Saxon
Responded with samples ,followed up with responses without hounding us. Deliverdearly and with cheerful guys who were very helpful

Reply from Sofas by Saxon
Very pleased with our 3 seater sofa and reclining chair. We ordered a brochure and samples online and decided to take a trip from Nottingham to the showroom to look at their selection. The two ladies in the showroom were very helpful and once we chose which sofas we wanted they made us a lovely coffee which we sat and drank on the sofa we were buying. The sofas arrived in about 8 weeks and they are so much better quality that the high street stores. We've had so many complements. I would highly recommend this company and their sofas.

Reply from Sofas by Saxon
What a great company made everything easy from ordering online to receiving our new cream corner chesterfield sofa would definitely recommend 👌 so happy with our purchase and aftercare too

Reply from Sofas by Saxon
I sent for the brochure and some samples, took me ages to decide which sofa to go for, when I called to order my sofa I was given great advice on the finishing of the leather which helped massively on what I then decided on, I also wanted the front of my sofa pleated rather than buttoned and this was easily sorted out, when my sofa was ready I received a message to arrange a delivery date, I was getting a stove fitted in my lounge and wanted to change the delivery date as it was going to be fitted after my new sofa was delivered and this was changed to a more suitable date no bother, delivery was perfect I was called giving me an estimated time of arrival, then called again when almost at my property, the two gents were very respectful of my property when bringing in my suite, it was packaged really well, the guys unpacked it put legs on and made sure all was level before removing the packaging when leaving, after a few days I thought I would have to change the legs to bun feet as my sofa was to high for my height, I telephoned to ask about this and was sent new feet within two days at no cost to myself, I would 100% recommend this company if you are looking to buy a quality well made sofa I am extremely happy with my purchase it suits my home perfectly.

Reply from Sofas by Saxon
We ordered 2 x 3 seater chesterfield sofas and can honestly say the service we received was excellent from choosing our sofas to receiving them. My birch cream chesterfields are beautiful, very well made with outstanding quality. The 2 delivery drivers unwrapped them and placed them exactly where we asked, they were extremely helpful and polite. We are so pleased with our 2 Birch cream chesterfields, thank you Saxon leathers

Reply from Sofas by Saxon
Our first purchase from Saxon. Initially we were going to purchase online but having read some reviews regarding the different densities of the cushions we decided to take a day trip to Bolton from Dunfermline to make an informed decision. We had our hearts set on a Chesterfield but having visited the showroom we fell in love with the Knightsbridge corner sofa. The staff could not have been more helpful and accommodating, no pushy sales but always available to answer our questions. With such a wide choice of leather finishes and cushion fillers we were able to customise our order to our complete satisfaction. We delayed delivery of our sofa as we were having extensive renovations to our home with new flooring being laid. This was not a problem for Saxon. We took delivery of our sofa this week (10/6/25) and we are absolutely delighted with the quality, finish and craftsmanship of our sofa. Just need to buy new scatter cushions now. Delivery was uncomplicated and the guys were both efficient and friendly and respectful of our property. We can absolutely recommend Sofas By Saxon without hesitation and would actively encourage a visit to the showroom in Bolton where you'll be made to feel most welcome.

Reply from Sofas by Saxon
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