Sofas by Saxon Reviews 

3,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the handmade furniture, noting how well it fits their living spaces. People also state that the staff are remarkably helpful, providing knowledgeable guidance and maintaining clear communication throughout the purchasing journey. Some reviewers were not happy with specific issues, mentioning unexpected leather fading or cushions sagging after extended use. Conversely, a small portion of people felt that customer support during problem resolution or delivery scheduling could be improved. Consumers occasionally noted minor discrepancies regarding protection options or delivery timing adjustments.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the exceptional... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth and punctual arrivals. Reviewers note... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a stress-free process and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sofas by Saxon were wonderful, from their online chat function to Megan who emailed us about our order and Alfie who delivered the sofa. Everything was smooth, seamless and stress free. We love our so... See more

Company replied

Rated 5 out of 5 stars

Already have two Saxon sofa and chair sets which we bought from from Saxon in 2021. We have moved house in 2025 and needed another two seater sofa, footstool and pouffe table to match our existing fu... See more

Company replied

Rated 5 out of 5 stars

Sofas have always been our 'bogey piece'. They always feel perfect in the show room and then seem different when we get them home. Delighted to report that's not the case this time! From the initial v... See more

Company replied

Rated 5 out of 5 stars

From walking into the store with huge displays and colour choice, no pressure sales, kept up to date with progress. As a manufacturer they offer different feet height so many colours and materials and... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

About Sofas by Saxon

Written by the company

Saxon Furniture Ltd, Made by hand, loved by you 🫶 From family business to employee-owned 💙 British company who have been expertly hand-crafting Chesterfield leather and fabric furniture for 40 years.

The success of the company can be attributed to the dedication and ethos of producing the finest Chesterfields and leather/fabric furniture in the country without exception. Unlike these companies, we hand-craft all our own designs in our workshop in Lancashire by our very own time-served upholsterers, seamstresses and cutters, many of whom have grown up with the business.

As a company, we believe in being completely open about how our products are crafted and what materials we use. So much so that we invite you to come along personally to watch the expert skills and eye for detail of our master craftsmen first hand via our unique viewing gallery in our showroom.

It's an honesty that has served us well for 40 years and is evident not only in the workshop but across the company from, the showroom staff to customer services to the delivery team to our support staff. We are adamant that you will not encounter a more professional but friendly and genuine sofa buying experience in the UK.

Lifetime Guarantee Of Quality

*Terms & Conditions apply

*Terms & Conditions apply
Because we’re so confident in the quality of our furniture, all the timber frames supplied by Sofas by Saxon (allowing for fair wear and tear) are guaranteed against faulty manufacture for the lifetime of the sofa, ensuring lasting quality and peace of mind.*

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(3,702)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

the great sofa experience sales…to delivery guys nothing was too much trouble even when we changed our minds on colour a couple of times

Great company to deal with from sales to delivery no question is a wrong question too advice on which leather to chose for our particular use

July 31, 2025
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Reply from Sofas by Saxon

Dear Mark

Thank you so much for your review.

We’re thrilled to hear that your experience with us—from the initial sales advice to the final delivery—was such a positive one.

Changing your mind is all part of the process and we’re always happy to help guide you to the right choice, especially when it comes to picking the perfect leather for your needs.

We hope you enjoy your new sofas for many years to come, and thank you again for choosing us.

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Saxon Sofas

The whole process from beginning to end was extremely smooth and supportive. The Saxon team helped us with initial material samples and kept us updated throughout and the quality of the sofas ( 1X 3 seater and 2 X 2 Seater) and the workmanship is of top quality and we will certainly be back in the future. Great company and would highly recommend.

July 31, 2025
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Reply from Sofas by Saxon

Dear Rob

Thank you so much for your wonderful feedback.

We’re delighted to hear that your experience with us was smooth and supportive from start to finish.

It's fantastic to know that the material samples and updates helped you feel confident throughout, and that you're pleased with the quality and craftsmanship of your sofas.

We truly appreciate your recommendation and look forward to welcoming you back in the future!

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

great service from start to finish

great service from start to finish
from when i enquired about the sofa's that i wanted the office could not of been more helpful explaining all options then keeping in touch during the complete process from ordering to delivery.
the two delivery men where so polite helpful ,clean and tidy with setting up the furniture
Great company would highly recommend

July 31, 2025
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Reply from Sofas by Saxon

Dear Steve

Thank you for your wonderful feedback.

We’re so pleased to hear that from your first enquiry right through to delivery, our team provided helpful, clear communication and friendly service.

It’s also great to know our delivery team made a positive impression too!

Your recommendation means a lot to us. Thanks again for choosing Saxon.

Kind Regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

Very helpful in matching new cushions…new cushions

Very helpful in matching new cushions to a settee l bought 25yrs old (From Saxon)

March 19, 2025
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Reply from Sofas by Saxon

Dear Graham

Thank you for sharing your experience.

We’re delighted to hear we could help match new cushions to your 25-year-old Saxon settee. It’s wonderful to know your furniture is still going strong after all these years!

If you ever need anything else, we’re always here to help.

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Saxons staff were very pleasant and…helpful

Saxons staff were very pleasant and informative when I visited showroom.
When I placed my order everything about when my order would be completed and payment details were explained.
Very pleased with my purchase of a reclining chair.

July 31, 2025
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Reply from Sofas by Saxon

Dear Christine

Thank you for your lovely review.

We’re so pleased to hear that you had a positive experience both in the showroom and during the ordering process.

It’s great to know our team made everything clear and easy for you, and that you’re enjoying your new reclining chair.

Wishing you many comfortable moments ahead.

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

A great service by Saxon

We were after a new chesterfield and upon looking around we found saxon had what we required. Unfortunately their London warehouse had closed and we were a bit sceptical of ordering online without seeing the product. However having read reviews we went ahead and ordered online. Ordering was easy to our specification,the company confirmed our choice and kept us up to date with how long it would take and then gave us a delivery date.on the day of delivery the guys removed our old 3 piece to our front garden and then brought in the new items. All in all a great service.

July 31, 2025
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Reply from Sofas by Saxon

Dear Gill

Thank you so much for sharing your experience.

We completely understand how ordering online without seeing the furniture in person can feel like a leap of faith, and we're thrilled to hear that everything exceeded your expectations.

From tailoring your order to arranging delivery and even helping with your old suite, it's great to know the team delivered a smooth and supportive service.

We hope you enjoy your beautiful new Chesterfield for many years to come, and thank you again for placing your trust in us.

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

The service at Saxons was perfect I…

The service at Saxons was perfect I cannot fault the company at all.
The chesterfield is Beautiful but it’s the most uncomfortable 3 piece suite I have ever sat on. We have tried everything to soften the cushions up but nothing has worked. I am 80 years old and wanted comfort as well as beauty but I am going out on Friday to purchase another suite as I can no longer sit on this one. A little update the cushions are being replaced for softer ones so again fantastic service and quick to come back to me. Thankyou

July 31, 2025
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Reply from Sofas by Saxon

Dear Mrs Fowler,

Thank you for taking the time to share your experience with us. We're delighted that you found our service exemplary, and we truly appreciate your kind words about our team and the beauty of your Chesterfield suite.

We're genuinely sorry to hear that the comfort level hasn't met your expectations. We understand that furniture needs to be both beautiful and comfortable for everyday use.

Following your review our Customer Service team has already been in touch to better understand your specific concerns, and we've arranged a visit to assess and make the necessary adjustments to ensure your suite meets your comfort requirements. We're committed to finding a solution that works for you.

We take great pride in our craftsmanship and customer satisfaction, and we're grateful for the opportunity to put this right.

Kind Regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

New cushions order after 14 years for…

New cushions order after 14 years for two and three sofa settees, both settees look like the day we purchased it all them years ago. Would recommend to family and friends.

July 31, 2025
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Reply from Sofas by Saxon

Dear Paul

Thank you for your wonderful feedback!

It’s fantastic to hear that your sofas still look as good as new after 14 years—that’s exactly the lasting quality we aim for.

We’re so pleased we could help refresh them with new cushions, and your recommendation means the world to us.

Here’s to many more years of comfort!

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Everything

Everything, from the ladies in the shop to the delivery guys who really did go that extra mile, even moved my old settee, didn't even have to ask! And as for the settee! Well I love it, should have got one yrs ago!
Thanks saxon.

July 31, 2025
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Reply from Sofas by Saxon

Dear Julie

Thank you so much for your lovely review.

We're delighted to hear how happy you are - not just with your new settee, but with the whole experience from our showroom to delivery.

We’ll be sure to pass your kind words on to the team, especially the delivery crew who always strive to go the extra mile.

Wishing you many happy, comfortable years with your new Saxon sofa!

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Excellent

Fantastic Company, quality furniture. We ordered a four seater leather sofa and footstool
Excellent customer service from ordering right through to delivery
We were extremely satisfied with the finished product and will not hesitate to recommend this company to others
Thank you to all the team at Saxon

July 28, 2025
Unprompted review
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Reply from Sofas by Saxon

Dear Wendy

Thank you so much for your kind words.

We’re thrilled to hear that you’re happy with your sofa and footstool, and that the service from start to finish met your expectations.

It means a great deal to the whole team to know you’d recommend us to others.

Wishing you many years of comfort and enjoyment with your new furniture.

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Quality and comfort all in one

From start to finish customer service was brilliant so friendly and helpful, nothing was to much. We're both satisfied with the quality and comfort of our sofas, well done to all the team a big Thank you.
Clare Wilson

July 18, 2025
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Reply from Sofas by Saxon

Dear Clare

Thank you so much for your kind words!

We’re thrilled to hear you're both so happy with the quality and comfort of your sofas, and that our team made the process so smooth and friendly from start to finish.

Feedback like this means the world to us!

Thanks again and wishing you many years of comfort and enjoyment.

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Excellent service

Excellent service , delivered on time, we are delighted with the furniture

June 26, 2025
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Reply from Sofas by Saxon

Dear Mr Hayle

Thank you for your feedback.

We’re so pleased to hear you’re delighted with your furniture and that everything went smoothly with delivery. It means a lot to know our service met your expectations.

Thanks again and wishing you many years of comfort and enjoyment.

Kind regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

Fantastic!

Fantastic!
Definitely recommend Saxons to anyone looking for good quality sofas
Excellent customer services, Amanda and Shaun went above and beyond to make us happy.

June 13, 2025
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Reply from Sofas by Saxon

Dear Beverly

Thank you so much for your fantastic review.

We’re thrilled to hear that Amanda and Shaun made such a positive impression and went the extra mile to ensure you were happy with your experience.

It's always lovely to hear when our team is recognised for their hard work.

Thank you again for your recommendation — we truly appreciate your support and hope you enjoy your sofas for many years to come.

Kind regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

The contact was well managed

The contact was well managed, samples arrived promptly, the communication throughout was prompt and efficient and delivery was made when expected. The quality of the sofa is excellent, clearly it is early days but we are very pleased with the sofa and look forward to many years of use.

June 13, 2025
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Reply from Sofas by Saxon

Dear Philip

Thank you so much for your kind words.

We’re really pleased to hear that you found the entire process, from sample request to delivery, smooth and well-managed.

It’s also fantastic to know that you're happy with the quality of your new sofa.

We hope it brings you many years of comfort and enjoyment, thanks again.

Kind regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

Responded with samples ,followed up…

Responded with samples ,followed up with responses without hounding us. Deliverdearly and with cheerful guys who were very helpful

June 13, 2025
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Reply from Sofas by Saxon

Dear Daniel

Thank you so much for your kind feedback.

We're really pleased to hear you appreciated our no-pressure approach and that the sample process helped you make the right choice.

It’s also great to know our delivery team made an impression on the day.

We hope you enjoy your new furniture for many years to come.

Thanks again.

Kind regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

Very pleased with our 3 seater sofa and…

Very pleased with our 3 seater sofa and reclining chair. We ordered a brochure and samples online and decided to take a trip from Nottingham to the showroom to look at their selection. The two ladies in the showroom were very helpful and once we chose which sofas we wanted they made us a lovely coffee which we sat and drank on the sofa we were buying. The sofas arrived in about 8 weeks and they are so much better quality that the high street stores. We've had so many complements. I would highly recommend this company and their sofas.

June 13, 2025
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Reply from Sofas by Saxon

Dear Sarah

Thank you so much for your lovely review.

We're delighted to hear you enjoyed your visit to our showroom and even more so that you were able to relax with a coffee on your soon-to-be sofa.

It’s fantastic to know that the journey from Nottingham was worthwhile and that you're so pleased with the quality and service you received.

Your kind words and recommendation mean a great deal to us, and we hope you continue to enjoy your furniture for many years to come.

Kind regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

What a great company made everything…

What a great company made everything easy from ordering online to receiving our new cream corner chesterfield sofa would definitely recommend 👌 so happy with our purchase and aftercare too

June 13, 2025
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Reply from Sofas by Saxon

Dear M Ellcombe

Thank you so much for your lovely feedback.

We're thrilled to hear that your experience—from ordering online to receiving your new Corner Chesterfield—was smooth and stress-free.

It’s alsop great to know you're happy with the sofa and our aftercare service too.

Thank you for recommending us, and we hope you enjoy your new furniture for many years to come!

Kind regards,
The Sofas by Saxon Team

Rated 5 out of 5 stars

Quality Furniture

I sent for the brochure and some samples, took me ages to decide which sofa to go for, when I called to order my sofa I was given great advice on the finishing of the leather which helped massively on what I then decided on, I also wanted the front of my sofa pleated rather than buttoned and this was easily sorted out, when my sofa was ready I received a message to arrange a delivery date, I was getting a stove fitted in my lounge and wanted to change the delivery date as it was going to be fitted after my new sofa was delivered and this was changed to a more suitable date no bother, delivery was perfect I was called giving me an estimated time of arrival, then called again when almost at my property, the two gents were very respectful of my property when bringing in my suite, it was packaged really well, the guys unpacked it put legs on and made sure all was level before removing the packaging when leaving, after a few days I thought I would have to change the legs to bun feet as my sofa was to high for my height, I telephoned to ask about this and was sent new feet within two days at no cost to myself, I would 100% recommend this company if you are looking to buy a quality well made sofa I am extremely happy with my purchase it suits my home perfectly.

June 13, 2025
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Reply from Sofas by Saxon

Dear Katrina

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We’re absolutely delighted to hear how happy you are with your sofa and the whole experience. It’s this kind of feedback that truly means the world to us.

Our team takes great pride in making sure every step of the journey is smooth and personal, and it's lovely to know you felt supported throughout.

We're so pleased your new sofa fits your home perfectly and that you're enjoying both the comfort and craftsmanship.

Thank you again for your kind recommendation—it really does mean everything.

Kind regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

We ordered 2 x 3 seater chesterfield…

We ordered 2 x 3 seater chesterfield sofas and can honestly say the service we received was excellent from choosing our sofas to receiving them. My birch cream chesterfields are beautiful, very well made with outstanding quality. The 2 delivery drivers unwrapped them and placed them exactly where we asked, they were extremely helpful and polite. We are so pleased with our 2 Birch cream chesterfields, thank you Saxon leathers

June 13, 2025
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Reply from Sofas by Saxon

Dear Belinda

Thank you so much for your wonderful review.

We're delighted to hear that you’re so pleased with your Chesterfields, they really are a timeless choice.

It's fantastic to know that everything from selection to delivery went smoothly and that our delivery team looked after you so well on the day.

Your kind words about the quality and service mean a lot to us, and we’re so pleased your experience lived up to what we strive for.

We hope you enjoy your stunning sofas for many years to come.

Kind Regards
The Sofas by Saxon Team

Rated 5 out of 5 stars

Our first purchase from Saxon

Our first purchase from Saxon. Initially we were going to purchase online but having read some reviews regarding the different densities of the cushions we decided to take a day trip to Bolton from Dunfermline to make an informed decision. We had our hearts set on a Chesterfield but having visited the showroom we fell in love with the Knightsbridge corner sofa. The staff could not have been more helpful and accommodating, no pushy sales but always available to answer our questions. With such a wide choice of leather finishes and cushion fillers we were able to customise our order to our complete satisfaction. We delayed delivery of our sofa as we were having extensive renovations to our home with new flooring being laid. This was not a problem for Saxon. We took delivery of our sofa this week (10/6/25) and we are absolutely delighted with the quality, finish and craftsmanship of our sofa. Just need to buy new scatter cushions now. Delivery was uncomplicated and the guys were both efficient and friendly and respectful of our property. We can absolutely recommend Sofas By Saxon without hesitation and would actively encourage a visit to the showroom in Bolton where you'll be made to feel most welcome.

January 16, 2025
Unprompted review
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Reply from Sofas by Saxon

Dear Ewan

Thank you so much for your thoughtful and detailed review.

We're thrilled that your journey from Dunfermline to Bolton led you to the perfect choice with the Knightsbridge corner sofa—it’s a stunning piece, and it sounds like it’s found the perfect home.

It’s great to hear our team made you feel welcome and supported without any pressure, and that you found the showroom visit valuable in tailoring your sofa to your exact needs.

Your kind words about the craftsmanship, finish, and delivery team mean the world to us.

Enjoy settling into your beautiful new space.

Kind regards
The Sofas by Saxon Team

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