Sofa Workshop 

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See what reviewers are saying

Rated 5 out of 5 stars

Nottingham branch review. We were made very welcome by a pleasant & knowledgeable Gillian who answered all our questions & allayed our concerns about buying a leather sofa. We were not made to fe... See more

Company replied

Rated 5 out of 5 stars

Delightful shopping experience yet again from the team at the Nottingham store. Today, Gillian helped us chose our new sofa, reclining chair/stool and other items for our home renovation. Gillian dem... See more

Company replied

Rated 5 out of 5 stars

The minute we arrived in the shop at Nottingham Gillian had a warm, genuine approach. We discussed what we were looking for and within 10 minutes we found our dream sofa. Gillian was the friendliest m... See more

Company replied

Rated 5 out of 5 stars

I bought a beautiful sofa at your branch in lakeside retail park..the Caruso model. I was given excellent help and advice by Clive Marshall, he was not at all pushy and it was a pleasure to have... See more

Company replied

Company details

  1. Furniture Store
  2. Furniture Maker
  3. Store
  4. Upholstery Shop

Written by the company

At Sofa Workshop, our passion is perfecting the world’s best sofas – the way we design them, the way we make them, and the way we help you find the perfect fit for your lifestyle. Every home is different, every room, every lifestyle, every family … which is why we offer a wide and varied collection of handcrafted sofas, imbued with a global design sensibility, and perfect comfort.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing was a problem and Tiana…

Nothing was a problem and Tiana listened and helped in every way she could. She was not too pushy. She just patiently listened with good energy the whole time. It has taken me 4 years to decide what to buy and I was sure about what I wanted.

February 6, 2022
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Reply from Sofa Workshop

Dear Scott,

This is great to hear, thank you for your kind review. We really appreciate your comments and hope to host you in store again in the future.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Great service in store

Great service in the Guildford store - thank you. Waiting for the sofa to arrive now…

February 6, 2022
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Reply from Sofa Workshop

Dear Steve,

Thank you for your review, we appreciate your words on the service you received and look forward to welcoming you in store again very soon.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars
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Reply from Sofa Workshop

Dear Shahed,

Thank you for your review, we really appreciate your comments and please do reach out should you require any assistance going forward.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

The lady who helped during my choice…

The lady who helped during my choice of a sofa was patient, helpful and easy to talk to. Nothing was too much trouble ans she took the time too make my choices with the fabric I chose.

February 5, 2022
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Reply from Sofa Workshop

Dear Linda,

Thank you for your comments, we really appreciate your review of our team and look forward to welcoming you once again very soon.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

We had really attentive service from…

We had really attentive service from Deborah from the moment we walked into the shop. Nothing was too much trouble. She had the patience of a saint as we kept changing our minds about whether we would have a corner sofa or 2 large ones. She really listened to what we wanted and made loads of sketches. She was fabulous. The last sofa we purchased was from Sofa Workshop as well and we had it for 20 years and it was still going strong.

February 4, 2022
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Reply from Sofa Workshop

Dear Nicky,

Thank you for your review, we greatly appreciate you taking the opportunity to review your experience and hope to host you in store again very soon.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Dream squidgy sofas

Having first visited 12 years ago and seen our dream sofa, we were relieved to see Sofa Workshop still made it. We happened upon a sale which was an added bonus , so two sofas purchased!

February 4, 2022
Unprompted review
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Reply from Sofa Workshop

Dear Verity,

Thank you for your review, we greatly appreciate your support and your kind comments, and look forward to welcoming you in store again soon.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Great products and staff to match!

Rebecca the store manager in the bath store is amazing and really helpful. Great stuff and great value for money you pay in comparison to other stores

February 4, 2022
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Reply from Sofa Workshop

Hi there,

Thank you for your kind comments about our team and your experience with us. We look forward to hosting you again soon.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Sofabed

Always great products, and getting 50% discount in January sales was amazing!

February 4, 2022
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Reply from Sofa Workshop

Hi Snita,

Thank you for your feedback. This is great to hear, we really appreciate your review.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Fabulous customer service at the Nottingham store

As a general rule, I find furniture shopping a bit tedious but our visit to Sofa Workshop on Tuesday was anything but. Gillian at the Nottingham store is so helpful, knowledgeable and has a great sense of humour. Gillian made us drinks; was genuinely interested in us and the space that we’ll be putting our sofa in so that she could make recommendations. She spent so much time showing us different options and different fabrics that it made choosing our sofa very easy. We put our order in the following day. Although I’ve always lived in Nottingham; I’d bever been in Sofa Workshop before. Gillian’s warm welcome and knowledge of the product range means it’ll be my go-to furniture store in future.

February 4, 2022
Unprompted review
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Reply from Sofa Workshop

Hi there,

This is wonderful to read! Thank you for your kind comments, we endeavour to always offer outstanding service and are very pleased to hear of your experience. We look forward to hosting you again very soon, please do reach out should you have any enquiries in the future.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Day trip to Bath

I was on a day trip to Bath with the intention of purchasing a piece of furniture. At Sofa Workshop the staff were friendly, warming and inviting. With all chairs being made to order I spent some time considering fabric options and colour ways. Millie the assistant was more than willing to help and aid with my decisions making. She provided me with swatches, I went and had lunch to think about the options and then returned shortly afterwards to place the order. Like with any custom piece of furniture there is a long lead time. Looking forward to getting my chair for spring.

February 4, 2022
Unprompted review
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Reply from Sofa Workshop

Hi there,

Thank you for taking the time to review your experience with Sofa Workshop by Timothy Oulton. Your comments mean a lot to us, and we will certainly feedback to our team. If you have any questions or enquiries going forward, please do reach out to a Sofa Master.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

I bought a sofa from Bronwen and she…

I bought a sofa from Bronwen and she was incredibly helpful and knowledgeable. I wouldn't of bought the sofa if it wasn't for her, but I'm so glad I did!
Could not be happier!!

Tom

February 3, 2022
Unprompted review
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Reply from Sofa Workshop

Dear Thomas,

Thank you for your kind review, we really appreciate your feedback and look forward to sharing this with our team.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Very helpful

February 2, 2022
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Reply from Sofa Workshop

Dear Maureen,

Thank you so much for your 5-star review, we really appreciate it. We look forward to welcoming you again soon!

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Nottingham Sofa Workshop

First time visiting this store in Nottingham and was greeted with warm welcome from Gillian. Some amazing products matched with an incredible discount and even better service! Thanks for the Quote Gillian and once we have measured up we will see you in few days.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Staff have been extremely helpful and…

Staff have been extremely helpful and supportive through the browsing and ordering of our new sofa-thanks! Rebecca has been on hand to answer all our queries.

February 2, 2022
Unprompted review
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Reply from Sofa Workshop

Dear Emma,

We are delighted to hear this! Thank you so much for sharing your comments. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

My Special Purchase

I had a look around and asked about the furniture I was interested in. The staff member was so friendly and gave me some water. She was very helpful and answered all my questions.

February 1, 2022
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Reply from Sofa Workshop

Dear Marie,

This is great to hear, thank you for your kind comments, we really appreciate you taking the opportunity to review. Please do reach out should you require any assistance going forward.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thank you!

February 1, 2022
Unprompted review
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Reply from Sofa Workshop

Dear Gina,

We really appreciate your review, thank you! We hope you enjoy your new furniture for many years to come!

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

Wonderful staff!

Lovely shop, and incredibly helpful staff! Gillian in the Nottingham branch was very knowledgeable, friendly and made the experience all the better! I was just browsing today but will be coming back soon to purchase, thank you!

February 1, 2022
Unprompted review
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Reply from Sofa Workshop

Dear Bronwen,

Thank you so much for your kind words, this really means a lot and we shall certainly feed this back to the Nottingham team. We hope to welcome you again soon, and please do get in touch with our team should you need anything.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

I visited the store at Nottingham and…

I visited the store at Nottingham and Gillian greeted me with the warmest welcome. It immediately made me feel at ease and I relaxed and just took my time browsing. I did not go in with the intention of buying but saw a beautiful footstool that made into a single bed. Gillian showed me how the bed came out and how easy it was to put away. Then she came over with huge leather samples of how each piece would look on the bed. I instantly fell in love with the footstool/bed and purchased straight away. I was very impressed with how professional and knowledgeable Gillian was, but the main quality was her friendliness and how she made me feel very comfortable. I would have no hesitation in recommending this store and if you do go, seek Gillian out, she can really make your day. Thank you so much.

February 1, 2022
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Reply from Sofa Workshop

Dear Joan,

Thank you so much for your kind words, this really means a lot and we shall certainly feed this back to the Nottingham team. We hope to welcome you again soon, and please do get in touch with our team should you need anything.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

After looking at the usual stores we…

After looking at the usual stores we were disappointed at the low quality products on offer. We did a search online and found the sofa workshop in Chichester.

The staff were very informative and explained the range on offer; yes it is more expensive but I feel we now have a good quality sofa that will look great and last a longer time.

January 31, 2022
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Reply from Sofa Workshop

Dear Andy,

We are delighted to hear this! Thank you so much for sharing your comments. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

Rated 5 out of 5 stars

So far the experience has been…

So far the experience has been pleasant,

The team at the Guildford Showroom have been brilliant.

We await delivery of the sofa.

Thanks

January 31, 2022
Sofa Workshop logo

Reply from Sofa Workshop

Dear Stephen,

We really appreciate your review, thank you! We hope you enjoy your new furniture for many years to come, and do reach out should you require any assistance going forward.

Warm regards,
Rory
The Sofa Workshop by Timothy Oulton Team

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