Solahart Australia Reviews 

16,718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and smooth process from start to finish, highlighting the professionalism and helpfulness of the staff. Many appreciate the team's efficient installation, clear communication, and willingness to explain everything, ensuring a positive overall experience. People are also very satisfied with the product performance, noting that systems work well and meet their expectations. However, some customers also noted issues with unclear information regarding system performance, expected yields, or additional costs, leading to unexpected outcomes or reconfigurations. A few other people also felt that post-sales support and scheduling could be improved, sometimes experiencing delays or difficulties in getting timely responses. Additionally, some reviewers mentioned minor installation problems, such as faulty panels, incorrect equipment placement, or inadequate cleanup after the job.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their solar hot... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Consumers find the overall user experience to be positive, highlighting an easy and smooth process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a good experience. Rang Nooha to get a Quote She booked an appointment and came out told her what i required to replace my current20 year old Chromogen solar Hot water system.. Reall... See more

Company replied

Rated 5 out of 5 stars

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together a... See more

Company replied

Rated 5 out of 5 stars

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round... See more

Company replied

Rated 5 out of 5 stars

Had an old solar hot water system replaced with a new solar system. Very happy with service so far. At least their representative provided a detailed quote prior to my booking, unlike another company... See more

Company replied


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor
  3. Solar Energy Equipment Supplier
  4. Solar Hot Water System Supplier

About Solahart Australia

Written by the company

In 1953, SW Hart and Co., a pioneering plumbing company based in Perth, decided that the sun was the best energy source to heat water in Western Australian homes. As a result, solar hot water in Australia was born and Solahart geared up for expansion.

Since then we’ve built a reputation as a world leader in solar innovation and technology and invested millions of dollars into R&D and manufacturing. We’ve also installed over one million systems in over 70 countries around the world. We’re at Everest Base Camp and Antarctica. Even Nelson Mandela’s South African home had a Solahart system installed on the roof.

Today, after more than 65 years as Australia’s solar energy experts, we’re set to turn our brilliant past into an even brighter future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(16,718)

2,067 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast

Fast, efficent installltion,friendly helpful staff

July 3, 2026
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Reply from Solahart Australia

Hi there,

Thanks for your feedback, great to hear the installation was completed quickly and efficiently and that the team was friendly and helpful throughout.

Rated 5 out of 5 stars

Paul the Sales Manager was extremely…

Paul the Sales Manager was extremely helpful and presented very good options.
Jesse the installation Supervisor was great. Organised the installation in a short time from quote acceptance. Managing the team and expectations was very good 👍 😊
Electrical and installation team was very professional. I am super happy with the installation quality

July 3, 2026
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Reply from Solahart Australia

Hi Brian,

Thank you for the fantastic feedback. It’s great to hear Paul and Jesse provided such helpful support and that the installation was organised and completed so smoothly.

We’re delighted you’re so happy with the installation quality and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Everything was so easy from start to…

Everything was so easy from start to finish. Fantastic staff - very knowledgeable, nothing was too much trouble, listened and provided different options to meet our needs.
The installers were exceptional - friendly, polite, and were able to explain everything in lay person’s terminology.
Highly recommend Solarhart if you are looking for anything solar!

July 3, 2026
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Reply from Solahart Australia

Hi Christine,

Thank you for the wonderful feedback. It’s great to hear the team took the time to understand your needs and provide options that suited your situation.

We’re delighted everything went smoothly from start to finish, and that the installation team made the process easy to understand. We really appreciate your recommendation and thank you for choosing Solahart.

Rated 5 out of 5 stars

Upgrade of hot water system

Removal of old roof top solar hart and installation of new heat pump was done with a minimum of fuss. the heat pump works incredible well as we now have hot water 24/7.

June 26, 2026
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Reply from Solahart Australia

Hi Neil,

Thank you for your feedback, it’s great to hear the replacement was completed smoothly and without any hassle.

We’re pleased your new heat pump is performing so well and providing reliable hot water around the clock. Thank you for choosing Solahart.

Rated 5 out of 5 stars

Quick and friendly service from all…

Quick and friendly service from all staff.

June 25, 2026
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Reply from Solahart Australia

Hi Derek,

Thanks for your feedback, great to hear the team provided such quick and friendly service.

We appreciate you choosing Solahart.

Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed with my experience. After the installation, pieces of my old smashed hot water system were left scattered across my lawn instead of being cleaned up. I also found the conduct of some of the contractors to be completely unprofessional, with swearing and conversations about drugs while working at my property.

I expected a much higher standard of workmanship, site clean-up and professionalism. Unfortunately, that wasn’t the experience I had, and I wouldn’t recommend this service based on how the job was carried out.

July 3, 2026
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Reply from Solahart Australia

Hi Luke,

Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding the clean-up and conduct of those on site.

The standard you have described falls well short of what should be expected, particularly in relation to professionalism and leaving the property in a tidy condition. Your comments have been noted and will be followed up with the dealership to review how this installation was carried out.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Did a great job

Did a great job, were thorough and professional!

June 29, 2026
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Reply from Solahart Australia

Hi Jon,

Thanks for your feedback, great to hear the team delivered a thorough and professional installation.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Prompt service good pricing

Prompt service good pricing

July 2, 2026
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Reply from Solahart Australia

Hi Arlin,

Thanks for your feedback, great to hear you were happy with the prompt service and competitive pricing.

Thank you for choosing Solahart.

Rated 5 out of 5 stars

Solarhart O'Connor

Solarhart O'Connor, WA was informative, reasonably priced, communication was excellent, payment was made easy, sale was well explained and considerate. Tradesmen who did the installation were on time, efficient, coped well with the steep driveway without complaint (we've had a few roof top installations in 40plus years).They were efficient and patiently explained how the system operates and that new Solarhart hotwater systems are a little different to 15years ago..and are more efficient now. Well done team! So refreshing to do business with a local company who are pleasant, considerate, communicate well and they let us know that after purchase service will be equally good. This team have kept up their good work for over a decade! Congratulations!

June 25, 2026
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Reply from Solahart Australia

Hi Nicole,

Thank you for the wonderful feedback. It’s fantastic to hear the team provided clear information, excellent communication and support throughout the entire process.

We’re especially pleased the installation went smoothly and that the team took the time to explain the system and answer your questions. Thank you for your kind words and continued confidence in Solahart. We truly appreciate your support.

Rated 5 out of 5 stars

Fast and efficient service.

Fast and efficient service.. easy to deal with ..the team worked well .

July 2, 2026
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Reply from Solahart Australia

Hi Alan,

Thanks for your feedback, great to hear the team provided fast, efficient service and made the whole process easy.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
Solahart Australia logo

Reply from Solahart Australia

Hi Peter,

Thanks for your feedback, great to hear everything was handled in a timely and efficient manner.

Rated 5 out of 5 stars

Purchased a 280LT Eco Hotwater heat…

Purchased a 280LT Eco Hotwater heat pump to replace existing gas water heater system from Solahart Townsville.
Product and service were great throughout the process. Tradesman were friendly and professional with installation and were happy to explain the use of the system.
Happy to recommend to anyone looking for a professional service for any hotwater system replacement.

June 24, 2026
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Reply from Solahart Australia

Hi Nathan,

Thank you for the great feedback. It’s wonderful to hear you were happy with both the product and the service provided throughout the process.

We’re pleased the team took the time to explain the system and ensure everything went smoothly.

We really appreciate your recommendation and thank you for choosing Solahart.

Rated 5 out of 5 stars

Both guys were very professional &…

Both guys were very professional & polite & did a great job, very happy with the outcome

June 25, 2026
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Reply from Solahart Australia

Hi Michael,

Thanks for your feedback, great to hear the team was professional, polite and delivered a result you’re happy with.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We couldn't be happier with our experience with Solahart!

From the initial consultation with Paul, through to installation, the entire process was seamless and professional.
The team was incredibly knowledgeable and took the time to understand our household's energy needs, helping us choose the right-sized solar system and battery rather than simply recommending the biggest option. The office team also made the sign up and Victorian Government rebate process so much easier, guiding us through every step and answering all of our questions.

A special thank you to Max, who did an outstanding job with the installation. He was friendly, professional, and took the time to explain how everything worked, ensuring we felt confident using our new system.

We highly recommend Solahart to anyone considering solar. Excellent customer service, great communication, and quality workmanship from start to finish. 10/10!

June 25, 2026
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Reply from Solahart Australia

Hi Gemma & Ash,

Thank you for the fantastic feedback. It’s wonderful to hear the team took the time to understand your needs and helped you find the right solution for your home.

We're delighted the process was smooth from consultation through to installation, and that the support with the rebate application made things easier along the way. We really appreciate your recommendation and thank you for choosing Solahart.

Rated 5 out of 5 stars

A pleasant experience

On time
Helpful guys.
Respectful

July 1, 2026
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Reply from Solahart Australia

Hi Janice,

Thanks for your feedback, great to hear the team was on time, helpful and respectful throughout.

Rated 5 out of 5 stars

Fantastic service and installation

Fantastic service and installation. Highly recommend.

July 2, 2026
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Reply from Solahart Australia

Hi Chris,

Thank you for the great feedback. We're delighted to hear you were happy with both the service and installation.

We really appreciate your recommendation and thank you for choosing Solahart.

Rated 5 out of 5 stars

Two installations, Excellence in both

We have used Solahart for two significant panel and battery setups.
At all times everybody in the Solahart team has done an excellent job, at every step of the process.
We already have recommended them to friends and will continue to "sing their praises"

June 25, 2026
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Reply from Solahart Australia

Hi Helen and David,

Thank you for your continued support. It means a lot to hear that you’ve trusted Solahart for two major solar and battery installations and have consistently had a positive experience.

We truly appreciate your recommendations and your kind words. Thank you for choosing Solahart.

Rated 5 out of 5 stars

Great Service - great Installation

Quick response to calls for sales thru to questions.
Email advice and bookings for installation was fast - efficient and clear.
Calls made were answered and information provided was useful and answered questions.
Great team to work with from sales thru top install and clarify questions.

June 25, 2026
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Reply from Solahart Australia

Hi Mark,

Thank you for the great feedback. It’s wonderful to hear the team provided clear communication and prompt support from your initial enquiry right through to installation.

We appreciate you taking the time to share your experience and thank you for choosing Solahart.

Rated 5 out of 5 stars

Great communication

Great communication

July 1, 2026
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Reply from Solahart Australia

Hi Rick,

Thanks for your feedback, great to hear communication was clear and kept you informed throughout.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, fast and amazing install. The team went above and beyond d to ensure a perfect install. They were quick to get us a temp hot water system and continued to communicate exactly where things were at. Amazing highly recommend.

June 24, 2026
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Reply from Solahart Australia

Hi Todd,

Thank you for the fantastic feedback, it’s great to hear the team went above and beyond and kept everything running smoothly from start to finish.

We really appreciate your recommendation and are pleased the temporary hot water solution helped while your new system was being installed.

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